“I arrived at 4.30pm and my room was not ready. I waited and it took nearly 2 hours before the room was ready. The staff member could not locate my room or provide access to the kitchen. The amenities were not clean and the room assigned to me belonged to a lodger, whose personal belongings were in the room. The accommodation was noisy until 1am in the morning so I barely got any sleep. There were cobwebs galore on the windows and the fly screen was broken and I could not turn the power point off……
“I arrived at 4.30pm and my room was not ready. I waited and it took nearly 2 hours before the room was ready. The staff member could not locate my room or provide access to the kitchen. The amenities were not clean and the room assigned to me belonged to a lodger, whose personal belongings were in the room. The accommodation was noisy until 1am in the morning so I barely got any sleep. There were cobwebs galore on the windows and the fly screen was broken and I could not turn the power point off……
Terry-Lee