They do not have hand towels (although shown on their website photos). Confused, I called down and asked. The front desk lectured me on the hotel policy that we are allowed only 2 towels and 2 facecloths. When I questioned why guests had to used use the same towel to dry hands, hair, body, and face over a 3 night stay, she was rude and continued to lecture me. I heard the person beside her say that she had an extra towel I could use, the person on the phone repeated that with a sigh and said to come get it myself. The whole exchange was unnecessary and mishandled. I should of known better when I got an email prior to the stay saying they had no front desk staff after 10pm and was still not available when we left after 8am. Also, if you stay less than 14 nights, you can only get housekeeping for a fee. Very run down. Uncomfortable bed. Do not recommend.