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沃瓦托薩密爾瓦基希爾頓欣庭酒店的評價

3 out of 5
沃瓦托薩密爾瓦基希爾頓欣庭酒店
11320 West Burleigh Street, Milwaukee, WI

評價

8.8

優異

10 分評分，優異；641 則評價中有 401 則" "
8 分評分，不錯；641 則評價中有 142 則" "
6 分評分，一般；641 則評價中有 49 則" "
4 分評分，欠佳；641 則評價中有 24 則" "
2 分評分，很差；641 則評價中有 25 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Chintsu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
下次還會想入住
住的房型是兩個獨立房間及兩套獨立衛浴，房間寬敞舒適，很棒
於 2018 年 11 月住了 5 晚

10/10 優異

Kelsey

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Every worker was super nice and friendly. The hotel was very clean. Loved staying here in a suite. Super easy ramp parking!
於 2024 年 4 月住了 1 晚
Daniel Maldonado 於 2024年5月4日的回應
Dear Kelsey,I hope this message finds you well.I wanted to take a moment to express my sincere gratitude for providing us with your feedback regarding your recent stay at Homewood Suites Wauwatosa. Your insights are incredibly valuable to us as we continuously strive to enhance the experience for all our guests.I am thrilled to hear that you had a pleasant experience during your time with us. Delivering exceptional service and creating memorable stays for our guests is at the heart of what we do, and it brings me great joy to know that we were able to meet your expectations.Your kind words serve as motivation for our team to continue delivering the highest level of service and hospitality to each and every guest who walks through our doors.Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We are always here to ensure that your future stays are nothing short of extraordinary.Thank you once again for choosing Homewood Suites Wauwatosa. We look forward to welcoming you back for another wonderful stay in the near future.Warm regards,Daniel MaldonadoGeneral Manager

10/10 優異

CODY

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
nice property
於 2024 年 4 月住了 1 晚
Daniel Maldonado 於 2024年5月4日的回應
Dear Kelsey,I hope this message finds you well.I wanted to take a moment to express my sincere gratitude for providing us with your feedback regarding your recent stay at Homewood Suites Wauwatosa. Your insights are incredibly valuable to us as we continuously strive to enhance the experience for all our guests.I am thrilled to hear that you had a pleasant experience during your time with us. Delivering exceptional service and creating memorable stays for our guests is at the heart of what we do, and it brings me great joy to know that we were able to meet your expectations.Your kind words serve as motivation for our team to continue delivering the highest level of service and hospitality to each and every guest who walks through our doors.Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We are always here to ensure that your future stays are nothing short of extraordinary.Thank you once again for choosing Homewood Suites Wauwatosa. We look forward to welcoming you back for another wonderful stay in the near future.Warm regards,Daniel MaldonadoGeneral Manager

8/10 不錯

Alyssa

於 2024 年 4 月住了 2 晚

10/10 優異

Louise

家人同遊
讚好：設施服務
The stay was very nice. Room was very clean
於 2024 年 3 月住了 3 晚
Daniel Maldonado 於 2024年3月18日的回應
Dear Louise,Thank you for choosing to stay at the Homewood Suites Wauwatosa. We are delighted to hear that you enjoyed your recent visit with us.Your satisfaction is our top priority, and we are thrilled that you had a positive experience during your stay. We truly appreciate your kind words and feedback.We hope to have the pleasure of welcoming you back to Homewood Suites Wauwatosa in the future. Please do not hesitate to reach out if there is anything we can assist you with in the meantime.Thank you once again for choosing the Homewood Suites Wauwatosa. We look forward to your return.Warm regards,Daniel MaldonadoGeneral Manager

2/10 很差

Mona

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Staff was really rude!!
於 2024 年 2 月住了 3 晚
Daniel Maldonado 於 2024年2月27日的回應
Dear Mona,I hope this message finds you well. I am writing to express our sincere apologies for the disappointing experience you encountered during your recent stay at our hotel.Your comfort and satisfaction are paramount to us, and it saddens us to learn that we did not meet your expectations. We deeply regret any inconvenience or dissatisfaction you experienced during your time with us.Please know that we take your feedback seriously, and we are actively addressing the issues you encountered. Our team is committed to identifying areas for improvement and implementing necessary changes to ensure a more enjoyable experience for all our guests.Your feedback is invaluable to us, and we appreciate the opportunity to make things right. If there are specific details or concerns you would like to share about your experience, please do not hesitate to reach out to us. We value your input and are here to listen.Once again, we apologize for falling short of your expectations. Thank you for bringing this matter to our attention.Warm regards,Daniel MaldonadoGeneral Manager

8/10 不錯

Duke

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Daniel Maldonado 於 2024年2月27日的回應
Dear Duke,Thank you for choosing to stay at the Homewood Suites Wauwatosa. We are delighted to hear that you enjoyed your recent visit with us.Your satisfaction is our top priority, and we are thrilled that you had a positive experience during your stay. We truly appreciate your kind words and feedback.We hope to have the pleasure of welcoming you back to the Homewood Suites Wauwatosa in the future. Please do not hesitate to reach out if there is anything we can assist you with in the meantime.Thank you once again for choosing the Homewood Suites Wauwatosa. We look forward to your return.Warm regards,Daniel MaldonadoGeneral Manager

10/10 優異

Mark

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our check in process was so easy. Your front desk person was AMAZING.
於 2024 年 1 月住了 1 晚
Daniel Maldonado 於 2024年2月27日的回應
Dear Mark,Thank you for choosing to stay at the Homewood Suites Wauwatosa. We are delighted to hear that you enjoyed your recent visit with us.Your satisfaction is our top priority, and we are thrilled that you had a positive experience during your stay. We truly appreciate your kind words and feedback.We hope to have the pleasure of welcoming you back to Homewood Suites Wauwatosa in the future. Please do not hesitate to reach out if there is anything we can assist you with in the meantime.Thank you once again for choosing the Homewood Suites Wauwatosa. We look forward to your return.Warm regardsDaniel MaldonadoGeneral Manager

10/10 優異

Francisco

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great clean place to stay. Very spacious rooms.
於 2023 年 12 月住了 1 晚
Daniel Maldonado 於 2024年2月27日的回應
Dear Francisco,Thank you for choosing to stay at the Homewood Suites Wauwatosa. We are delighted to hear that you enjoyed your recent visit with us.Your satisfaction is our top priority, and we are thrilled that you had a positive experience during your stay. We truly appreciate your kind words and feedback.We hope to have the pleasure of welcoming you back to Homewood Suites Wauwatosa in the future. Please do not hesitate to reach out if there is anything we can assist you with in the meantime.Thank you once again for choosing the Homewood Suites Wauwatosa. We look forward to your return.Warm regards,Daniel MaldonadoGeneral Manager

6/10 一般

Kevin

商務旅客
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
The ventilation system ran all the time. He lotion container pump was stuck closed. Skim Milk at breakfast was sour. Heated breakfast we’re cool and not even warm.
於 2024 年 1 月住了 1 晚
Daniel Maldonado 於 2024年2月27日的回應
Dear Kevin,I hope this message finds you well. I am writing to express our sincere apologies for the disappointing experience you encountered during your recent stay at our hotel.Your comfort and satisfaction are paramount to us, and it saddens us to learn that we did not meet your expectations. We deeply regret any inconvenience or dissatisfaction you experienced during your time with us.Please know that we take your feedback seriously, and we are actively addressing the issues you encountered. Our team is committed to identifying areas for improvement and implementing necessary changes to ensure a more enjoyable experience for all our guests.Your feedback is invaluable to us, and we appreciate the opportunity to make things right. If there are specific details or concerns you would like to share about your experience, please do not hesitate to reach out to us. We value your input and are here to listen.Once again, we apologize for falling short of your expectations. Thank you for bringing this matter to our attention.Warm regards,Daniel MaldonadoGeneral Manager

6/10 一般

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Way too loud, I understand it was the holiday but I got absolutely no sleep due to the banging walls and teenagers running the halls.
於 2023 年 12 月住了 1 晚
Daniel Maldonado 於 2024年2月27日的回應
Dear Anonymous,I hope this message finds you well. I am writing to express our sincere apologies for the disappointing experience you encountered during your recent stay at our hotel.Your comfort and satisfaction are paramount to us, and it saddens us to learn that we did not meet your expectations. We deeply regret any inconvenience or dissatisfaction you experienced during your time with us.Please know that we take your feedback seriously, and we are actively addressing the issues you encountered. Our team is committed to identifying areas for improvement and implementing necessary changes to ensure a more enjoyable experience for all our guests.Your feedback is invaluable to us, and we appreciate the opportunity to make things right. If there are specific details or concerns you would like to share about your experience, please do not hesitate to reach out to us. We value your input and are here to listen.Once again, we apologize for falling short of your expectations. Thank you for bringing this matter to our attention.Warm regards,Daniel MaldonadoGeneral Manager

2/10 很差

真實旅客

讚好：整潔度
不滿：職員與服務和客房舒適度
Worst experience .
The customer service was motel quality ! The pool wasn’t clean , and didn't have towels in the pool area . I went during New Years Eve to have a peaceful night with my kids but didn’t get that at all . There were numerous parties going on , on the floor and ask in the hallway the police was called . This hotel including staff does not hold up to HILTON standards . I’m extremely disappointed and won’t be coming back .
於 2023 年 12 月住了 1 晚
Daniel Maldonado 於 2024年2月27日的回應
Dear Anonymous,I hope this message finds you well. I am writing to express our sincere apologies for the disappointing experience you encountered during your recent stay at our hotel.Your comfort and satisfaction are paramount to us, and it saddens us to learn that we did not meet your expectations. We deeply regret any inconvenience or dissatisfaction you experienced during your time with us.Please know that we take your feedback seriously, and we are actively addressing the issues you encountered. Our team is committed to identifying areas for improvement and implementing necessary changes to ensure a more enjoyable experience for all our guests.Your feedback is invaluable to us, and we appreciate the opportunity to make things right. If there are specific details or concerns you would like to share about your experience, please do not hesitate to reach out to us. We value your input and are here to listen.Once again, we apologize for falling short of your expectations. Thank you for bringing this matter to our attention.Warm regards,Daniel MaldonadoGeneral Manager

8/10 不錯

Alyssa (Brown Deer)

於 2023 年 12 月住了 1 晚
Daniel Maldonado 於 2024年2月27日的回應
Dear Alyssa,Thank you for choosing to stay at the Homewood Suites Wauwatosa. We are delighted to hear that you enjoyed your recent visit with us.Your satisfaction is our top priority, and we are thrilled that you had a positive experience during your stay. We truly appreciate your kind words and feedback.We hope to have the pleasure of welcoming you back to Homewood Suites Wauwatosa in the future. Please do not hesitate to reach out if there is anything we can assist you with in the meantime.Thank you once again for choosing the Homewood Suites Wauwatosa. We look forward to your return.Warm regardsDaniel MaldonadoGeneral Manager

10/10 優異

John (Olathe)

於 2023 年 12 月住了 1 晚
Daniel Maldonado 於 2024年2月27日的回應
Dear John,Thank you for choosing to stay at the Homewood Suites Wauwatosa. We are delighted to hear that you enjoyed your recent visit with us.Your satisfaction is our top priority, and we are thrilled that you had a positive experience during your stay. We truly appreciate your kind words and feedback.We hope to have the pleasure of welcoming you back to Homewood Suites Wauwatosa in the future. Please do not hesitate to reach out if there is anything we can assist you with in the meantime.Thank you once again for choosing the Homewood Suites Wauwatosa. We look forward to your return.Warm regards,Daniel MaldonadoGeneral Manager

10/10 優異

Chelsea

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Cassie at the front desk was outstanding! She was kind and thoughtful during checkout.
於 2023 年 12 月住了 1 晚

10/10 優異

Garvey

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Breakfast was good and team members were great!

8/10 不錯

David

於 2023 年 11 月住了 2 晚

6/10 一般

真實旅客

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
The property is new so the room is very clean and nice location. Customer service not so good.
於 2023 年 11 月住了 2 晚

10/10 優異

Wendy (Lincolnton)

於 2023 年 11 月住了 1 晚

10/10 優異

William

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stay over
This felt like home, very comfortable and clean. Would recommend!
於 2023 年 10 月住了 1 晚

8/10 不錯

Pamela O.

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The arrangement of the suite is nice.. The suite,room 126, was roomy and comfortable. The rug from the living room to the kitchen is frayed and I tripped. I did inform the receptionist and she said she would inform maintenance. The bathtub needs work.. I just felt the table in the kitchen and the entire room need a very deep clean. It has had rough occupants in the past?
於 2023 年 10 月住了 1 晚

8/10 不錯

Daniel

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place, maintenance could be better
Overall great Love the convenient location Staff is helpful and friendly Room is clean and comfortable One of the entrance doors had a card reader that didn’t work so I had to go out of my way every time I came in
於 2023 年 10 月住了 6 晚

10/10 優異

Anthony

讚好：整潔度
於 2023 年 9 月住了 1 晚

10/10 優異

Daniel

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 5 晚

10/10 優異

Ciara

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

Kevin

讚好：設施服務和住宿狀況
Nice place
於 2023 年 9 月住了 1 晚

8/10 不錯

Andras imre

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The room was large and the shower was very good
於 2023 年 8 月住了 7 晚

6/10 一般

Kayla

讚好：整潔度和住宿狀況
Na
於 2023 年 9 月住了 2 晚

2/10 很差

Shawna

家人同遊
This hotel was in a nice area right by mall and main part of hotel seemed nice. But our room was horrible stains all over the couch and floor, cigarette burn holes many of them, the room smelt like smoke bad, the toilet was broke, the toilet holder was hanging off the wall, we had a 5th person so we needed to use pull out couch no blankets or pillows for that so had to ask front desk they could only provide blankets because they said they had no extra pillows. Over all I just felt gross and couldn’t wait to checkout. Thankful we only stayed one night. Yuck!!!
於 2023 年 8 月住了 1 晚

8/10 不錯

Oleh

於 2023 年 8 月住了 5 晚

10/10 優異

Glenna

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The hotel was clean and the room was spacious. The front desk attendant was so friendly and helpful.
於 2023 年 8 月住了 1 晚

10/10 優異

Somera

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My stay at this hotel was exceptional! The hotel had amazing coffee, complimentary breakfast, and friendly staff. The suite was very spacious for us and we really enjoyed that. I will definitely book again in the future. The only downside was the pool size. I wish it was bigger but other than that everything was great!
於 2023 年 8 月住了 2 晚

4/10 欠佳

Amy Boccella

家人同遊
不滿：整潔度和住宿狀況
Room was not clean! Sticky floors, streaked and foggy mirrors, sofa stained, and more. Staff was kind and helpful but definitely overworked. Excellent and convenient location. Lots of shopping and dining in walking distance.
於 2023 年 8 月住了 5 晚

10/10 優異

Daniel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The good: This is a very nice hotel. The staff were helpful, kind and considerate. I was on the 1st floor mid way through the building. I didn't hear the usual slamming of doors or people talking in the halls in the morning even though they were nearly fully booked due to a concert in the area. A very rare occurrence for a hotel stay which was fantastic! Got a great uninterrupted nights sleep. A hotel with sound insulated walls? Amazing. Didn't use the pool, business or fitness center but they looked nice and well kept. Would have liked to use the outdoor patio area with dual gas grills but didn't have the time. Pretty awesome that it is available however. The bad: Check in is 3 pm. When I booked my room I advised them that I would arrive about 4 pm. Due to traffic jams coming in, I arrived at 4:30 pm. and was told at the front desk that my room wouldn't be available for another 15 min. I waited about 20 min and went back in and was advised that the room was still not ready but they could put me in a standard room. As I had booked a special provision room, I responded that I would prefer the type of room I had booked. Then magically one appeared on her screen lol. Not exactly what I had booked, but very close. It was an exceptional room which resulted in an exceptional stay. I'll stay here every time I am in Milwaukee, but I will definitely call when I'm an hour out to ensure they have my room ready when I arrive.
於 2023 年 8 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：住宿狀況和客房舒適度
Great hotel but issues with cleanliness
Great location and bones of a hotel. Found nail clippings in my hotel room and asked them to clean it. Took three requests downstairs. Everytime they apologized but this is unacceptable.
於 2023 年 8 月住了 3 晚

10/10 優異

Timothy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚

10/10 優異

Andre (Aventura)

於 2023 年 7 月住了 4 晚

8/10 不錯

coy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I LIKED EVERYTHING ABOUT THIS HOTEL.THERE WAS ONE THING, THERE WAS A LOT OF RUNNING UP AN DOWN THE HALL LATE INTO THE NIGHT BOTH NIGHTS I WAS THERE.
於 2023 年 7 月住了 2 晚

10/10 優異

Erika

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We really enjoyed our stay here! In addition to the pool and fitness room, there is a small basketball court and outdoor patio. Parking was very convenient, the room was clean and very spacious. The kitchen had everything you could possibly need. Breakfast was great!
於 2023 年 7 月住了 1 晚

6/10 一般

Allison

家人同遊
讚好：整潔度和住宿狀況
Check in took a long time- the employee did a great job but didn’t know how to operate the new system. She was the only one working so there was a line of people waiting. There were only three towels in the room for five people. There were no sheets, pillows, or blankets for the pull out bed. The pool was out of service and we were not told that at check in.
於 2023 年 7 月住了 2 晚

4/10 欠佳

Richard

多人同遊
讚好：整潔度
we were there 3 days and room was never cleaned. had to down to desk to get clean towels. Never clean towels at pool.I had 3 rooms, on arrival 1 room was never cleaned, made 2 complaints and no one responded. Very poor service. The manager on duty never responded. So the one room was never cleaned at all. Dirty. Richard Schenone
於 2023 年 7 月住了 3 晚
David, Homewood Suites General Manager 於 2023年7月20日的回應
Dear Richard,I am extremely sorry for the lack of service and cleanliness during your stay. I have reached out to you via an Expedia message. Please respond at your convenience. Sincerely,DavidGeneral Manager

8/10 不錯

Travis

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Property was excellent. Clean, well lit, in a very accessible area. The only "negative" was that upon check-in, the hotel holds an extra $250 on your credit card as a deposit.
於 2023 年 7 月住了 2 晚

10/10 優異

Jake

於 2023 年 7 月住了 1 晚

10/10 優異

Jacquelyn

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 3 晚

4/10 欠佳

Heather

家人同遊
不滿：整潔度和住宿狀況
We stayed here in December and our room was immaculate. This stay was nothing like that, our room smells like fried greasy food, there’s stains on the rug, the pullout couch had what appear to be urine stains on the mattress, the floor is sticky so much that my shoes still squeak when I walk on other bare floors, the bathroom is filthy. Kitchen was also dirty. Definitely beyond disappointed in this stay.
於 2023 年 6 月住了 1 晚

10/10 優異

Carolyn

讚好：整潔度、職員與服務和住宿狀況
This was the best property where we have stayed in the last several years. The suites are comfortable and roomy. The staff was friendly and always helpful.
於 2023 年 6 月住了 3 晚

10/10 優異

Melissa

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚

10/10 優異

Paul

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚

10/10 優異

Carol

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Attractive
於 2023 年 5 月住了 1 晚

10/10 優異

Tina

於 2023 年 5 月住了 2 晚