Hello Nicole, I do understand how frustrating the situation regarding your reservation can be. However, considering the entirety of the situation, we do believe our decision to be fair. A refund was not issued because of several factors . The reservation made was one with a non refundable policy attached and was the refund was not requested until after the check out date . Therefore the reserved room was held for the entire night, and we were unable to rent that room out to another guest . If a request for refund would have been requested at any time prior to check in, we would have been able to process a refund.

Thank you for your feedback!

Hello Jose, I want to first apologize for your experience here. If brought to our attention we would have immediately addressed the situation

Thanks!

I apologize for the condition of your room. Any dissatisfaction brought to our attention would have been addressed immediately. The room condition described is not acceptable, we would have upgraded your room free of charge. I also apologize for other guests smoking in non designated smoking areas. The designated smoking area is at the very front of the hotel near the grass. If the front desk attendant is not watching the cameras at the time of a guest smoking elsewhere, and if another guest does not alert them then there is little we can do to resolve the issue.However, we do not have satellite, we have Comcast cable T.V. and it comes with a surplus amount of channels. A great feature the cable box offers is the ability to mirror your phone, as well as use Netflix and several other popular apps. We appreciate you for taking the time to leave anhonest feedback. Have a great day !

Thank you

Oops, must have been an accident! I see your other rating of 5 out of 5 minutes after submitting this one. Thank you for correcting it , we do appreciate it!

Hello Emmanuel! Glad to have you for the duration of your stay! Thank you for your review.

Thank you James, glad to hear that !

Hello Juan.I apologize but we do not have any smoking rooms.

thanks!

Thank you Alison for your rating.

We appreciate your honest review.

We appreciate your review!

Thank you for your kind review!

Thanks!

Hello Callie! We appreciate every honest review but we were shocked to see this one. Cancelation was requested shortly after check in, after the room had been occupied.It was a non refundable reservatoin at this point, and the room had to be completely sanitized before being rented to another guest. However considering the reason for the request was beyond anyones comtrol, we did give a full refund.Shortly after we realized that all of our towes were taken from the room upon departure.

Hello Maria. we would really appreciate a little more detail on what we could improve on in order to improve your next stay with us !

Thank you Bill for your honest review !

I apologize for the condition of your room. If brought to our attention , we would have gladly moved you to a room that was satisfactory.

Hello Maximino, I want to give you a sincere apology for the condition of your room. What you described is completely unacceptable. Although I do believe a refund would have been appropriate, considering everything you just detailed, the hotel does a have a strict refund policy and therefore was unable to give you one. I do, however, remember giving you the option to move to an upgraded room that was in satisfactory condition but it was declined. Some of our rooms are upgraded, while others are not yet. All of which are posted online to accurately represent the hotel. A wondering dog was not reported to the front desk, and so was not handled accordingly.

Hello Kearaha, we enjoyed having you as a guest. Thank you for taking the time to leave a review!

Thank you Mario for your review. We appreciate it!

We took care of that right away. Glad to have you staying with us again!

Hello Denise, I apologize for your experience here at the Holiday Motel. I personally remember checking you in Saturday night, you had requested a queen size bed but we were unable to accommodate you because your reservation was for a room with two double beds. Being completely booked, it was too short of notice to switch your room. If I am not present at front desk there is a doorbell that, when pushed, will alert me of a guest needing assistance. We must have just missed paths.Lastly, I apologize for the inconvenience but we have not served breakfast since covid and it is posted prior to booking with us. Again, I apologize for your stay with us being anything less than satisfactory.

Hello Peter, I apologize for your stay here being anything less than satisfactory. We would really appreciate, in your opinion, what we can do better/change in order to improve future stays. Thank you for your time.

Thanks joshua for taking your time to leave your feedback.

Thanks Susanne!

Thank you Elizabeth, for taking your time to leave a review!

I apologize for the unpleasant experience you had. Our new house keepers and old have since been retrained to better ensure that this will not happen to another guest. I appreciate your feedback. Thank you

Hello Johnna. We would really like to hear what we could improve on in order to make your experince better! hope you choose to stay with us again.

Hello George, I apologize for the unpleasant suprise you had before checking out. That is a situation that we try our best to avoid. I distinctly remember your reservation because my housekeeper brought the bug to my attention. I do believe it was a water bettle but none the less Orkin has come out and serviced the hotel. Again, I apologize for this incident.

Hello Cierra, I do see that you stayed here with us for three nights and so with that being said I apologize that you endured this your entire stay. If it would have been brought to our attention that your room was anyrthing less then satisfactory, we would have gladly placed you in another. Be assured the issue has been addressed. Hope you choose to stay with us again in the future!

Thank you! Hope to see you again

We appriciate you taking the time to leave us reviews!

Thank you for taking your time to leave a review!

Hello William, I am glad to hear you enjoyed your stay with us . Thank you for taking your time to leave a review !

Thank you Brandy , for leaving a review. We appreciate it. Hope to have you stay here with us again.

Hello Harvey,It was a pleasure having you stay with us here at the Holiday Motel. We take great pride in providing guests with immaculate rooms and quality service! We are happy to hear that besides the closet issue, which we have now addressed, you were satisfied with your room as well as our staff. Upon looking at your reservation, I see that it was the second of two .The first had been canceled and was considerably cheaper . However when reserved for the second time, nightly prices had increased due to the higher demand for those dates (it was rodeo weekend ).Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location. We regret that this was not your impression and offer our apologies.I also apologize for the misinformation given to you by a third party site, but breakfast has not been offered since the beginning of covid.Thank you for taking your time to write a review for the Holiday Motel!

Dear Robert, we appreciate you taking the time to write this review. We are very sorry to hear that your stay did not meet your expectations. Be assured this is not the experience we want our guests to have here at the Holiday Motel. We will be taking the necessarry steps to correct these isuues.

Thank you Jethro very much for making time to give us feedback!

Thank you John, for taking the time to share your feedback with us. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences. We have taken your feedback on board, and we will strive to make improvements accordingly. Kind regaurds,Merissa ReedManager

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

We enjoyed having you as our guest !

I apologize for your experience here at the Holiday Motel. I want to assure you that the rowel you found was clean. It may seem random, but every now and again we have to defrost the freezer that has been frozen over. A towel is placed at the bottom of the fridge to absorb all the water . It should been taken out after the defrost was finished.Soap should have also been in your room prior to your arrival/ A quick phone call to the front desk, and we would have gladly taken care of both those issues. Again, I apologize for these inconveniences and hope you choose to stay with us again!

Despite our bathrooms needing a possible update, sounds like you were pleased with the rest of your stay here at the Holiday Motel! We take pride in the cleanliness of our rooms, and with the customer service we provide to our guests. Considering the condition of our rooms, the amenities provided and also comparison to nearby hotels we believe we are priced accurately..Hope you choose to stay with us again!