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Servatur Puerto Azul

4.0 star property
Sip cocktails by the pool or indulge in delicious meals at one of our restaurants. Explore all that Amadores Beach has to offer from this vibrant hotel.

Choose dates to view prices

Located near Amadores Beach, Servatur Puerto Azul offers a family-friendly retreat with a poolside bar, two on-site restaurants, and four outdoor pools. Unwind in the garden or challenge your loved ones to a game of billiards while kids enjoy the playground and waterslide.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is HK$948
HK$1,017 total
includes taxes & fees
31 May - 1 Jun
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About this property

Servatur Puerto Azul

  • Upscale family-friendly hotel remodelled in 2023 and located near Puerto Rico Beach
  • A free breakfast buffet, a poolside bar and a corner/local shop are just a few of the amenities provided at Servatur Puerto Azul. Treat yourself to a massage or other spa services. Enjoy a meal at the two on-site restaurants. In addition to a terrace and a garden, guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • 4 outdoor pools and a children's pool, along with a waterslide, sunloungers and pool umbrellas
    • Self-parking (surcharge), a round-trip airport shuttle (surcharge) and a 24-hour front desk
    • A front desk safe, a vending machine and multilingual staff
    • Smoke-free property, ATM/banking services and a billiards/pool table
  • Room features
  • All 493 rooms have comforts such as furnished balconies and air conditioning, as well as perks such as free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Bathrooms with rainfall showers and hairdryers
    • Wardrobes/cupboards, mini fridges and daily housekeeping

All-inclusive details

  • All-inclusive room rates at Servatur Puerto Azul are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet meals, snacks and select beverages included

Land activities

  • Tennis

Entertainment

    • On-site entertainment and activities
    • Access to on-site nightclubs
    • On-site live performances

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The price is HK$1,746
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includes taxes & fees
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Gala dinners are included for guests booked in half board and all-inclusive rate plans on Christmas Eve, Christmas Day, and New Year's Eve. Guests booked in other rate plans may choose to pay for the gala dinners at check-in if they wish to attend.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 150 per stay
  • A tax is imposed by the city: EUR 0.16 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 50 per person (return)
  • Self-parking fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number H-35-1-0000238

We should mention

This property does not have any lifts
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the hot tub

Frequently asked questions

Does Servatur Puerto Azul have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Servatur Puerto Azul?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Servatur Puerto Azul on 31 May 2026 start from HK$948, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Servatur Puerto Azul pet-friendly?

No, pets are not allowed at this property.

How much is parking at Servatur Puerto Azul?

Self-parking is available for EUR 15 per day. Limited spots are available.

What time is check-in at Servatur Puerto Azul?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Servatur Puerto Azul?

Checkout is at noon.

Does Servatur Puerto Azul provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 50 per person applies.

Are there all-inclusive benefits at Servatur Puerto Azul?

Some rate plans available at this hotel are all-inclusive.

Where is Servatur Puerto Azul located?

This family-friendly Mogan hotel is located by the ocean, within 1 mi (2 km) of Puerto Rico Beach, Angry Birds Activity Park and Puerto Rico Shopping Center. Playa del Cura and Puerto Rico Marina are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.4

Cleanliness

7.8

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 175 out of 427 reviews
Rating 8 - Good. 169 out of 427 reviews
Rating 6 - Okay. 54 out of 427 reviews
Rating 4 - Poor. 19 out of 427 reviews
Rating 2 - Terrible. 10 out of 427 reviews

Reviews

Verified

10/10 Excellent

Amy Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, amazing staff and good food will be back
Stayed 7 nights in Jun 2025
Verified

8/10 Good

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Massive food selection. Spar onsite very handy
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel with comfortable rooms, decent pools and great food choices on the AI package. There's room for improvement with the animation and entertainment options a bit weak both day and night, as well as clearing tables quicker particularly in the outside area where the pigeons are annoying. Location on the hill may not suit some, but it's only a short taxi ride to/from the town below. We would definitely return as it's a very well run hotel!
Stayed 7 nights in Oct 2025
Verified

6/10 Okay

Robert

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The views were spectacular! Sunset is amazing the rooms are clean and spacious.
Stayed 7 nights in Nov 2023
Verified

10/10 Excellent

Gregory

Very friendly staff and topservice
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Lisa

Disliked: Staff & service, property conditions & facilities
The property is tidy and lovely views of the sea.
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment could be better but other than that great. Adults only pool outstanding
Stayed 7 nights in Sep 2024
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and views. Great pools and activities for the kids. Rooms were nicely renovated and well equipped. Good to have so many drinks stations around the pool. Hotel was very busy during the week we went which meant finding a free table for dinner was stressful. But the food was good, with a good range for us and the kids.
Stayed 7 nights in Oct 2024
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for families who love noise.

Big family hotel. Very nice and clean and comfortable rooms. Lots of families and kids. Very loud and noisy. All inclusive buffet with very few options for gluten free, healthy options. Very practical for a family vacation with kids. If you don't have kids, I would go somewhere else.
Stayed 9 nights in Feb 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool slides were a big hit with the kids. Staff are all happy to help with any query. We will be back next year
Stayed 7 nights in Feb 2024
Verified

6/10 Okay

Mona

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Amazing view! And the cleaning was impeccable. Unfortunately, some of the staff was on the ruder side and we felt looked down upon.
Stayed 6 nights in Dec 2023
Verified

10/10 Excellent

Torben

Liked: Cleanliness, staff & service, property conditions & facilities
Different pool areas available (also adults only) with very nice view of the sea. Food was good for a buffet of that size, the entertainment in the evening was very good. Room was spacious and had Netflix. The beach is a little bit difficult to get to but was made clear beforehand. Quite a lot of families with children but can be avoided in the adults only pool area.
Stayed 7 nights in Nov 2024
Verified

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I entered, I wish I had booked my whole holiday here. I wasn’t happy with my current accommodation so I booked my day here. I paid all inclusive for 5 hours before my flight. I enjoyed the room, pool bar and food. It was 100 worth it and would have been a similar price to a day at a beach club. I’m going to book this hotel for me and my family in a few weeks
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

adam

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
This place looks nice and the food was good too however the kids club was a nightmare. Kids didn’t need to
Stayed 7 nights in Mar 2024
Verified

10/10 Excellent

Terhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean in all over. Renevation had just been made. Very nice pools for younger and older. Water was very warm. Very many sunbeds was available. Also water slides was nice for our children. Hotel is very big and many different buildings. After we found our hotelroom it had gone time. Maybe better signs would be appreciated. If we'll travel to Gran Canaria would this hotel be definetely our choice.
Stayed 7 nights in Jan 2024
Verified

6/10 Okay

Ryan

Pros Nice location Very clean Good food Cons Rooms a bit stuffy Bit of a maze to get around and to rooms (lots of lifts) Not entirely all inclusive, some drinks are chargeable (seems random) Evening Entertainment not very good
Stayed 7 nights in Nov 2023
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely hotel, we were welcomed at reception by a joyous member of the hotel. She gave us all the details we needed and good information on how to get to our room. The room was a Junior Suite over looking the sea, it’s was tidy and comfortable and cleaned everyday for the 7 nights of our stay. The restaurant was well organised with plenty of seating for everyone. The food is good with a good variety, this is cooked fresh in front of you. Staff are very attentive and always polite. Plenty of swimming pools catering for everyone from kids to adult only. All the pools are clean and tidy. We will definitely be returning in the future.. Thank you to all the staff for making our holiday so pleasurable 😁🙌
Stayed 7 nights in Apr 2024
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful view over the ocean, perfect if you have all inclusive and are looking for a comfortable and relaxing stay. Important to notice is that all other restaurants and bars are quite a walk, either up och down. We actually upgraded to all inclusive the second day, very worth it. Great food and big buffet with something for everyone! The hotel area is big with several pools and have a lot of different things for the kids, there are almost spaces for adults-only. Our room, superior double, was very nice and clean, especially enjoyed the beds that were so comfortable. The staff was super nice and everyone met you with respect and a will to give you the best vacation. Another great thing is the supermarket close to the hotel entrance, they have everything you might need. Two ATM:s at the hotel. Be aware that it’s 700 stairs down to the harbor, in case you have trouble walking. But it’s cheap to take a taxi instead. I truly recommend this hotel to people with kids, or people that like kids.
Stayed 8 nights in Mar 2025
Verified

10/10 Excellent

Francis

Liked: Staff & service, amenities, property conditions & facilities
We were regular guests at the hotel pre pandemic, but the major remodel in 2021 has made this property into a luxury resort. Front of house staff are friendly; attentive and adhere to support all requests made. Our room was kept spotlessly clean on a daily basis and the dinning hall was filled with a polite and courteous team of which nothing was too much trouble. The improved animation team provided fun and entertaining evening shows; quizzes and daily activities in and around the pool. There is a taxi rank immediately outside the hotel should you require transport and I believe a small shop will be available onsite once the remodel is complete. A stunning hotel; beautiful views at a reasonable price.
Stayed 5 nights in Oct 2023
Verified

6/10 Okay

Michael

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Great Location, but Room for Improvement

We stayed at this hotel in Puerto Rico, Gran Canaria, and while we had an enjoyable time, there were a few issues to note. Positive Aspects: Spacious Rooms: Rooms were large, well-equipped, and clean, making for a comfortable stay. Nice Aesthetic: The hotel has a modern, stylish design, adding to the overall ambiance. Location: The hotel is in a fantastic spot with stunning views, just a short walk from the beautiful Amadores Beach. Food: The food was good with a wide variety, though it became repetitive toward the end of the week. Negative Aspects: Crowded Pool Area: The pool area felt cramped with closely packed loungers, and sun lounger tables were often dirty. Cleanliness Issues: Unfinished food was left out too long in restaurant areas, attracting pigeons. At breakfast, food from the night before was still on the floor. One evening, families had to change tables because of cockroaches. Drinks: All-inclusive drinks were disappointing. Cocktails were extra, and self-service beer pumps by the pool frequently ran out, making us search for working ones. The cups were also too small. Bar Staffing: The lobby bar was understaffed, so we had to go to the pool bar, which was inconvenient. Conclusion: While we enjoyed our stay, many issues could be fixed with better staffing and attention to detail. The hotel has potential, but improvements in cleanliness, service, and drink offerings would enhance the experience.
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

Anees

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay, Comfortable beds and food exceeded expectations
Stayed 4 nights in Oct 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very obliging and helpful, the food was very good and lots of variety and the beds were very comfortable.
Stayed 4 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top service and friendly staff, great for children and adults.
Stayed 5 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no frills hotel, but the service and staff were amazing. all inclusive deal was great, loved the views from the hotel. 2 heated pools+jacuzzi. would gladly stay again.
Stayed 3 nights in Dec 2019