Monticello Bar Hotel

"This is an outstanding hotel. Pleasantly surprised how impressive it was. Great room that was quiet, spotless, wonderful bed and comfortable linens. I can’t say enough! Trying to find reasons to stay there again! "

"Clean room, bathroom provided great personal care items, quiet surroundings. Staff was welcoming and accommodating. "

"Friendly front desk - hope we win the game at the front desk "

"The front counter person did not welcome us. He just asked for our last name. I gave him my credentials and he gave me keys to the room and then said the elevator was out. I asked for a refund and he gave it to me without question. He said all elevators were out in other hotels as well. He recommended the Drury and we stayed there. "

"Everything was great except the hot tub was not available. "

"Very nice staff, clean rooms and clean facilities. "

"I checked in, and the staff was friendly. I am not a white glove person, but there were both dead and a live bugs in this room. To be honest, at first, I believe they were bedbugs because I could not tell the species of the decaying dead bugs on the floor. And the ones on the ceiling were too far for me to see clearly. When management responded, denying a refund, they informed me that these are “only ladybugs“. I may be picky, but I simply won’t stay in a room with any bugs and I also will not stay at a property that has bugs in any room. Management stated that they were on site, but when I spoke with the front desk person they gave me the name and contact information for management and never mentioned once that anyone was on site. Anyway, I simply chucked it up to an expensive lesson learned and I will avoid this brand going forward. Management stated that they are unable to issue your refund because I’ve booked through Expedia, which I do not believe to be accurate, but it is certainly not worth my time to fight. The good thing about booking three third-party is I am not stuck with this brand thankfully. Make your own decision. If you’re good with only ladybugs in your room, this is your place to stay. On a positive note, the front desk staff Weir very polite."

"Clean room and bathroom. Helpful staff. Shopping and restaurants nearby."

"Everything was good. Lady in the morning didn’t seem to happy I woke her up to check out."