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新堡之家酒店的評價

3 out of 5
新堡之家酒店
Front Street, Rothbury, Morpeth, England

評價

7.6

不錯

10 分評分，優異；47 則評價中有 15 則" "
8 分評分，不錯；47 則評價中有 16 則" "
6 分評分，一般；47 則評價中有 10 則" "
4 分評分，欠佳；47 則評價中有 3 則" "
2 分評分，很差；47 則評價中有 3 則" "

8.0/10 

整潔度

8.4/10 

職員與服務

8.6/10 

設施服務

7.2/10 

住宿狀況

7.2/10 

環保程度

評價

6/10 一般

Kristie

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
It was a nice little hotel.
於 2024 年 4 月住了 1 晚
Chris Owner 於 2024年4月21日的回應
Thanks for your review. We are a pub with rooms that offers value for money accommodation.

8/10 不錯

Catherine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Not top of the range but somewhere to sleep and get changed after a day out then off out for the night Had a good night in the bar with a game of Play your cards right thrown in
於 2024 年 4 月住了 1 晚
Chris Owner 於 2024年4月7日的回應
Hi CatherineThanks for your review. Would agree we are a little dated which is reflected in the price but very much value for money.Chris

4/10 欠佳

Lindsey

不滿：整潔度、住宿狀況和客房舒適度
Chilly
The room was really cold and shower wasn’t very good
於 2024 年 2 月住了 2 晚
Chris Owner 於 2024年4月7日的回應
Hi LindseySorry your room was a little chilly, if you had mentioned to the staff we have additional heaters which we supply on request.ThanksChris

2/10 很差

Briony

不滿：職員與服務和住宿狀況
Room and 'TV' room were freezing cold. TV had 3 controls, no instructions, changing channels would lose signal. No water in the water heater and no jug to pour the water in. All blinds in the TV room broken so had to eat my breakfastin the dark. Not clear on the description that the toilet was down the corridor. Temperature impossible to control in the shower so was dangerously hot or really cold.
於 2023 年 10 月住了 1 晚

2/10 很差

Mark

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Not advised
Booked the stay for a cosy night away. Mattresses were stained, floor was stained. Window wouldn’t stay open. Room looked dirty. Booking said we had our own bathroom. This was down the hall and not in the room. Pictures were deceiving
於 2023 年 8 月住了 1 晚

10/10 優異

Vicente

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Worth for money value with some hiccups
Very good experience here. Well situated, clean, room was comfortable, the bathroom although was private is in a weird location, like 25 meters away from your room, and the water pressure in yhe shower kit was nil, we had to duck to have the handset lower so the water could come out. Other than that the bar has good beers, wine and snacks, and also an Indian restaurant, which to be honest the restaurant manager wanted to fool us, we ordered a plate spicy, like Indian spicy, and we got the super honey sweet option, we complained and he told us it was spicy but because we are Spanish we don't appreciated that taste, we informed him we livlve in Manchester for years, we know what spicy food is, so he came with a spicy sauce ramekin to pleases, I mean it's worth noting here, the hotel is worth-value-money except for the shower water pressure (which I could not inform the manager because I didn't see him again before leaving) and the hotel's restaurant indian manager/chef. Recommended, nice place.
於 2023 年 8 月住了 1 晚

8/10 不錯

Vicky

讚好：整潔度、職員與服務和住宿狀況
Fantastic customer service.
於 2023 年 8 月住了 1 晚

8/10 不錯

Joanne

於 2023 年 7 月住了 2 晚

8/10 不錯

Stephen

讚好：整潔度、職員與服務和住宿狀況
Nice area and setting. Convenient and easy to reach.
於 2023 年 7 月住了 1 晚

10/10 優異

steven

於 2023 年 7 月住了 1 晚

10/10 優異

David

於 2023 年 6 月住了 2 晚

10/10 優異

Stephen

於 2023 年 5 月住了 1 晚

8/10 不錯

Steve

於 2022 年 11 月住了 1 晚

10/10 優異

Martyn

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The location was very good. Easy parking. Large dog friendly room. Friendly, helpful staff and a generous breakfast.
於 2022 年 9 月住了 2 晚

10/10 優異

George

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Old worldly
於 2022 年 9 月住了 1 晚

10/10 優異

john

於 2022 年 9 月住了 1 晚

8/10 不錯

pamela

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely Place.
The staff were great. A shame there was no WC in the bedroom.
於 2022 年 8 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely hotel and reasonably priced
於 2022 年 7 月住了 1 晚

10/10 優異

Paul

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Peaceful nights sleep, excellent evening meal and breakfast, friendliness of staff
於 2021 年 11 月住了 1 晚
Chris Owner 於 2021年11月14日的回應
Hi Paul Thanks for your positive review and so pleased you enjoyed your stay. Chrtis

10/10 優異

Graham

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fabulous stay, great facilities, super helpful staff and great food. Thank you
於 2021 年 10 月住了 1 晚
Chris Owner 於 2021年10月25日的回應
Hi Graham Thanks for your great review look forward to welcoming you back. Chris

8/10 不錯

Lauren

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pleasant stay, lovely staff, good value for money.
Greeted by a really friendly gentleman on arrival. Can't fault their customer service, really polite, welcoming and friendly staff. I didn't realise I'd booked a bunk bed room so just beware when booking to double check, but that was completely my own fault for not reading it properly. Also if staying in a bunk room, the bathoom/toilet isn't actually in the room, but we were provided with our own bathroom, we didn't have to share with anyone. Really clean throughout, no issues with anything. Staff were so friendly and the pub downstairs was really nice. We were only here for 1 night but I would stay again.
於 2021 年 9 月住了 1 晚
Chris Owner 於 2021年10月25日的回應
Thanks for your review Lauren

6/10 一般

Kevin

讚好：整潔度、職員與服務和住宿狀況
Picture when I booked was of double bed & didscription said with bunkbeds so I thought it would be family room. But no it was a bunkhouse with just three double beds, o ensuite, & no TV, I did ask if we could be moved but was told they were full!! So we just made the best of it disappointing, none the less but the staff were excellent & friendly.
於 2021 年 9 月住了 3 晚
Chris Owner 於 2021年10月25日的回應
Hi Kevin Thanks for your review I am sorry that you misread the room type but pleased you had a good stay. I will review to listing to avoid this happening in the future. Chris

4/10 欠佳

David

不滿：職員與服務、住宿狀況和客房舒適度
Faulty towers
Creak e creak e metal frame beds, comfortable mattress,and church, chimes and bells every half hour,small portion for the full English breakfast nice but not worth £7.50, Indian meal served there very nice for the price,big down fall to be locked in,when was told it would be the access door if comeing or going 24/7,and no body about till after 7,
於 2021 年 7 月住了 1 晚

8/10 不錯

Craig

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Friendly
Was very good for the price. The only thing I didn’t like is the bathroom wasn’t in our room. When it stated private bathroom I wasn’t expecting to go out of my room to get to it. The staff were very friendly
於 2021 年 6 月住了 1 晚

6/10 一般

nick

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2021 年 6 月住了 1 晚
Chris Owner 於 2021年6月29日的回應
Thanks for your feedback

8/10 不錯

真實旅客

讚好：職員與服務和客房舒適度
Lovely staff, very pleasent stay.
於 2020 年 7 月住了 1 晚
Chris Owner 於 2020年9月15日的回應
Thank you for your good review. The team work very hard to look after guests and positive reviews are really appreciated.

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The room was very clean and the hotel well positioned. However no TV in the room.
於 2020 年 8 月住了 1 晚
Chris Owner 於 2020年8月22日的回應
Hi Thanks for your good review. We do not put TV's in the bunk rooms due to the style of the accommodation and the price point. We do however have a large communal TV room within the bunkhouse.

8/10 不錯

Kelly (Winsford. Cheshire)

讚好：整潔度、職員與服務、設施服務和住宿狀況
A clean hotel with adequate hygiene rules in place
於 2020 年 8 月住了 1 晚
Chris Owner 於 2020年8月22日的回應
Glad you enjoyed your stay.

6/10 一般

Stevenandkaren (Blyrh northumberland)

伴侶同遊
讚好：設施服務
不滿：職員與服務
Well the room was sort of clean , there were stains on the carpet , the toilet was hard to flush a nd the room you couldnt hardly move around in for me and my girlfriend
於 2020 年 8 月住了 1 晚
Chris Owner 於 2020年8月22日的回應
Hi Steven and Karen Could you please contact me directly to let me know which room you were in as all the carpets have just been industrially cleaned.

10/10 優異

steven

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A nice place
Lovely room and lovely location, Staff were very friendly and breakfast was great, would definitely recommend a stay here.
於 2020 年 2 月住了 1 晚

10/10 優異

Pamela

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Brilliant
Excellent stay, friendly staff, clean, great view from room.
View from room
View from room
View from room
於 2019 年 10 月住了 2 晚
Chris 於 2019年10月24日的回應
Hi Pamela Thanks for your nice review and we hope to see you again soon. Chris

8/10 不錯

真實旅客

Lovely staff and great food in a perfect place . Had a lovely time in rothbury , and breakfast was great .
於 2019 年 10 月住了 1 晚
Chris 於 2019年10月14日的回應
Thanks for your great review

10/10 優異

Abigail

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
One night stay while at a wedding near by.Staff at the hotel were incredibly friendly and couldn’t do enough to help, they went above and beyond. Food was fantastic. Would definitely stay again if we were in the area
於 2019 年 10 月住了 1 晚
Chris 於 2019年10月14日的回應
Thanks for your review its really nice when the staff have had such a positive impact on your stay.

10/10 優異

真實旅客

讚好：整潔度和職員與服務
Clean rooms. Very helpful and friendly staff Could maybe do with a bit of a "refresh"
於 2019 年 10 月住了 1 晚
Chris 於 2019年10月14日的回應
Thanks for your review, we are a traditional country village pub and are consistently striving to update on a on-going basis.

6/10 一般

James

家人同遊
讚好：職員與服務
Ok for a night
Bit run down and could do with either a good clean or new carpet in bedroom. Comfortable bed and ok small shower. Pleasant breakfast staff and ok breakfast, but barman/ manager(?) a bit "dour". Ok place to put your head down for a night but could be so much better in such a lovely village.
於 2019 年 8 月住了 1 晚

6/10 一般

真實旅客

於 2019 年 6 月住了 1 晚

8/10 不錯

Bikerbabeno1 (Leicester)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Central location great food
1 night stay looks tatty on the outside clean and comfortable inside. Friendly and helpful staff biker friendly

6/10 一般

fairplaynorth (Darlington)

不滿：整潔度
The Staff were all very pleasant and happy to help. The room was dated but OK for a night.

2/10 很差

Ash

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Never again! Avoid! Disgrace
I arrived at this hotel unaware how to enter it! I was stood at the main door pressing the bell for around 10 minutes until a local resident pointed me to the side door. Great start! We were shown to our rooms and in all fairness were a good size and reasonable clean, although absolutely freezing! There were 3 radiators in the room and a electric halogen heater, yet none of these were on upon arrival. (Even called the hotel 20 mins prior to arrival to say we would be there soon) , The next morning we went down for breakfast all to be told we couldn't have it and we weren't booked in for it! I clearly booked breakfast on both mornings as confirmed on the booking confirmation! The lady then got the owner on the phone who wouldn't listen to me and frankly rude and argumentative told me I wasn't entitled to receive it! I explained that I booked the rooms and breakfast and it clearly confirmed to my email. Although she begged to differ saying that she only had a text saying it was just the rooms. Little did she realise this was a communication breakdown between her and the booking agent not myself! We were then served 2 rashers of fat with bacon, one tiny sausage, cheap beans and a egg. Are they serious? That night we went to bed after using a foul dated toilet /washroom,unable to shower as this was broke and would leak onto the bar! Do not touch

6/10 一般

真實旅客

讚好：職員與服務
不滿：住宿狀況和客房舒適度

6/10 一般

Retired couple (East Riding of Yorkshire, UK)

讚好：整潔度、職員與服務和客房舒適度
Sightseeing area
Stayed on a Saturday night and there was a disco going on in the public area which was rather noisy until 1a.m. we were lucky our room was not over the disco but we could still hear it. We chose a room without an en-suite and regretted it although there did not seem to be anyone else using the shared facilities. The breakfast on the Sunday morning was very good. We decided to eat in the restaurant on the Saturday night and both chose meals off the special boards which were excellent and value for money.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable & Friendly
Our vist coincided with Rothbury Music Festival so the hotel was buzzing with people enjoying the festival. The staff coped well with the additional demands. We found all the staff friendly and helpful at all times. We would definitely use this hotel again if we were going back tothe area.

8/10 不錯

Derek (Lake District)

讚好：整潔度和客房舒適度
不滿：住宿狀況
Newcastle Hotel Rothbury
Good for the price I paid, a bit tired but clean, not en suite but I knew that, never had to queue, lively with good beer, glad I brought ear plugs as I had a room above one of the bars, lots of parking nearby and easy to find, staff friendly and breakfast good.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice
Was a nice.place to stay, good size room with easy parking outside

6/10 一般

David (Rochester Kent UK)

讚好：整潔度、職員與服務和客房舒適度
Newcastle Hotel in Rothbury
A good welcome with a cup of tea after a long journey. Helpful in connecting to wi fi. Our room was over the bar so there was a lot of noise till after midnight.