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Reviews of Fairfield Inn & Suites by Marriott Morristown

2.5 out of 5
Fairfield Inn & Suites by Marriott Morristown
2961 MILLERS POINTE DRIVE, Morristown, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 92 out of 156 reviews" "
Rating 8 - Good. 38 out of 156 reviews" "
Rating 6 - Okay. 15 out of 156 reviews" "
Rating 4 - Poor. 8 out of 156 reviews" "
Rating 2 - Terrible. 3 out of 156 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bobby

Liked: Cleanliness, property conditions & facilities
Very clean and nice staff
Stayed 2 nights in May 2024

10/10 Excellent

Stephanie, Dayton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was comfortable
Stayed 2 nights in Apr 2024

10/10 Excellent

Gustavo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desayuno muy completo y rico. Perfecto como siempre.
Stayed 1 night in Jan 2024

10/10 Excellent

Joe

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Michele

Stayed 2 nights in Dec 2023

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints other than the shower pressure is very low.
Stayed 2 nights in Nov 2023

6/10 Okay

James

Stayed 1 night in Nov 2023

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness
Pass This One By
Room was not clean-shower glass had stains- corners all dirty- sink had hair in it. I am not a fan of leaving dirty towels in the hallway- it looks like a tenement. We left our towels in the morning as directed-they were picked up but no new towels were left. No tissues in the bathroom ! On the second morning at 8:10, no coffee, no milk, no cereal. How could they let it be that way !!
Stayed 2 nights in Oct 2023

10/10 Excellent

Cheryl

Stayed 2 nights in Oct 2023

10/10 Excellent

Kristy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the wedding we are attending. About an hour from Dollywood. Construction noise from a nearby work site is super loud but not the fault of the hotel. Hotel staff super friendly. Ample parking.
Stayed 1 night in Oct 2023

10/10 Excellent

Carey

Business traveller, Travelled with partner
I would definitely stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just OK
Hotel overall was clean and well maintained. The bed was not comfortable and the breakfast offered was just OK. We ended up going out for breakfast on the second day.
Stayed 2 nights in Sep 2023

8/10 Good

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Jeff, Biloxi

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast could be better. Still at Covid level. Time to improve. Thank you
Stayed 1 night in Jul 2023

10/10 Excellent

Beatrice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, quick and easy. And very nice 🙂
Stayed 1 night in Jul 2023
Response from Constance C on 13 Jul 2023
Thank you for the excellent rating of your recent visit to Springhill Suites by Marriott Chattanooga North/Ooltewah! Please come back and see us on your next trip to the area!

8/10 Good

Ken

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location just off US 25 E, convenient, clean and nicely decorated rooms. Only negatives are a small pool with cool water and a so so breakfast- Otherwise a nice hotel and we will be back.
Stayed 1 night in Jul 2023
Response from Constance C on 13 Jul 2023
We appreciate you staying with us and taking the time to share your thoughts. It's great to see that aspects of your stay were pleasant. However, we apologize for any issues with the breakfast, and we'll keep your comments in mind for future changes. If you're in the area again, please consider coming back to see us.

10/10 Excellent

elizabeth, Morehead

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect in every way ~ we had 3 king suites and everyone was happy & comfortable 👍
Stayed 4 nights in May 2023
Response from Constance C on 13 Jul 2023
We were so pleased to receive your outstanding review of your recent stay at Springhill Suites by Marriott Chattanooga North/Ooltewah! It's great to hear your stay was perfect in every way. Please consider allowing us to host you again should your travels bring you back to Ooltewah!

10/10 Excellent

elizabeth, Morehead

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All of the employees were friendly & helpful ☺️ The rooms were spacious, clean and comfortable. I would definitely recommend this hotel to everyone 👍
Stayed 1 night in May 2023
Response from Constance C on 13 Jul 2023
Thank you for the excellent rating of your recent visit to Springhill Suites by Marriott Chattanooga North/Ooltewah! We're very glad to know you found our accommodations clean and comfortable and our staff helpful and accommodating. Guest comments are important to us, and we will use yours as we continually work to improve our amenities. It would be our pleasure to host you again should your travels bring you back to Ooltewah!

8/10 Good

Tiffany, Princeton

Liked: Cleanliness, staff & service, property conditions & facilities
Close to amenities. Room is clean and comfortable. Have stayed here multiple times and the food was not up to par this stay. Very disappointed with that.
Stayed 2 nights in May 2023
Response from Constance C on 13 Jul 2023
We appreciate you staying with us and taking the time to share your thoughts. It's great to see that aspects of your stay were pleasant. However, we apologize for any issues with the food, and we'll keep your comments in mind for future changes. If you're in the area again, please consider coming back to see us.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and comfortable! Breakfast was really good!
Stayed 2 nights in Mar 2023

10/10 Excellent

Hubert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Salome

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and very friendly
Stayed 1 night in Feb 2023

2/10 Terrible

Carol

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bathroom was in horrible condition, there were black m as rksand dark brown drip marks on walls and door frame, a pubic hair on the outside lip of shower door, there was plaster on the blue wall paperat top and lower wall, the wall paper h as d 4in.bubble that was from the ceilings to floor . I did take pictures of everything . And the mattress keep sliding to one side of the frame was the worst bed I have every tried to sleepin which I could not sleep endup leaving at 5.30 am. I will not stay at this hotel again.

6/10 Okay

Cheryl

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The service bell broken. Workers were friendly. The shad3 was broken. Could not look out the window. LOUD traffic and train. Stinkbugs in several places in room. Room was pet friendly but i was not impressed. Will look in different location next return.
Stayed 2 nights in Dec 2022

8/10 Good

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated with a modern style. Room was clean and comfortable, and the breakfast options were nice.

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is all fabulous. Very friendly and helpful

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2022

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Susan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds very comfortable
Stayed 1 night in Nov 2022

6/10 Okay

Judi

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast left a lot to be desired. Not well attended or stocked. Ended up going out for breakfast. Very disappointed. Otherwise, it was a great hotel.
Stayed 3 nights in Oct 2022

8/10 Good

Michael A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location near railroad - still restful
This is a very nice hotel - room layout well done - need more flexible lighting and more separation between bathroom and bed. Mirror bounces light from bathroom into bedroom area.
Stayed 1 night in Oct 2022

6/10 Okay

John

Travelled with family
Liked: Cleanliness
Was awakened every morning by kitchen noise banging service pans. Pool water was green looking and not very inviting.
Stayed 2 nights in Jul 2022

6/10 Okay

Daysi

Stayed 2 nights in Jun 2022

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean facilities. Friendly, efficient staff.
Stayed 1 night in May 2022

8/10 Good

Donald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend to anyone!!! Great place!!!
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
I don't usually take time to do reviews but this place was so much better than the last place we stayed. Abby was efficient, helpful and kind upon our arrival and when we came in late the next night. Room temperature was comfortable and the beds were, too. Breakfast had a variety of options. The place was clean I will probably stay there again.
Stayed 2 nights in Apr 2022

2/10 Terrible

Kendria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
I made a reservation paid for reservation online. I show up st hotel and they say there not accepting locals and i would have to call place online to get refund
Stayed 1 night in Apr 2022

10/10 Excellent

Gillian

Stayed 1 night in Apr 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room, absolutely no complaints
Stayed 2 nights in Apr 2022

8/10 Good

Kenneth

Liked: Staff & service, property conditions & facilities, room comfort
Overnighter, solo stay, nice
Stay was good. Room was clean, comfy bed, good pillows, nice furniture, Kimball Hospitality furniture is solid quality, bathroom amenities were nice, breakfast was just okay, excellent gym area was very clean thanks for that, indoor pool is green, not ready for the season yet. Marriott Bonvoy worked as well as electronic key with cell phone.
Stayed 1 night in Apr 2022

10/10 Excellent

Thomas

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was very nice and accommodating and seemed genuinely concerned with how well my stay went. I had 0 problems with anything. The view from the deck is awesome
Stayed 3 nights in Mar 2022

10/10 Excellent

John

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and people
Beautiful hotel. The woman at the front desk was great. She was friendly and helpful. Breakfast could use a little upgrade, but still had a good enough selection to get us going on our roadtrip. The pool was relaxing, but you can't swim laps. The fitness area was nice. I only used the exercise bike and it was in good shape.
Stayed 1 night in Mar 2022