Absolutely disgusting experience. We drove six hours to reach the accommodation, only to arrive and find the doors shut with nobody available to let us in. I am heavily pregnant, and to make matters worse, we were left stranded late at night, six hours away from home, with absolutely nowhere to stay.
The accommodation was fully paid for and confirmed. We tried calling every number provided, sent messages and even contacted Expedia to try to get assistance. Not one person responded.
We had done everything right as customers. We booked in advance, paid in full and arrived expecting the accommodation we had been promised. Instead, we were left stressed, exhausted and scrambling to find somewhere to stay.
To make matters worse, our travel insurance was unable to help because the situation involved the accommodation provider failing to honour the booking.
I honestly cannot believe a business can take someone's money, confirm a booking and then leave paying guests stranded with no communication or support.
This was more than an inconvenience. It was an incredibly distressing experience, particularly for someone heavily pregnant and so far from home.
I would strongly encourage anyone considering booking here to think twice. A confirmed booking should mean that you actually have somewhere to stay. Absolutely unacceptable!