Hilton Hotels Mount Olive hotels

"Upon check-in, we noticed the windows were open, which we assumed may have been done by housekeeping to air out the room after the previous guests. However, later that evening, we began seeing bugs in the room. By the next morning, the situation had worsened, as we found bugs crawling inside our luggage. We contacted the front desk, and a maintenance staff member was sent up. He vacuumed the area and the window seals, which we appreciated, but the response from the front desk overall felt somewhat nonchalant given the circumstances. After checking out, I had to follow up myself with the general manager to ensure the issue was properly addressed. I have stayed at other Hyatt House locations before and have had positive experiences, so this incident would not discourage me from staying at other properties in the brand. However, based on this experience, I would likely not return to this particular location."

"Great breakfast, clean room, friendly staff!!"

"The front desk staff was kind and courteous and very helpful to me, however i felt charging for parking was insane. I definitely wasn't expecting that. My room was clean but seemed dated and while the bathroom was clean, the tub looked like it needed to be replace as it was very stained. "

"Everything was nice. No complaints "

"I'll start by saying this place seems to be under construction. Hopefully they are making some much needed improvements. My family stayed for one night and we quickly realized the toilet was clogged/not flushing. My husband went to tell the front desk and she handed him a plunger! He tried a few times but it still didn't work. There was also a loud whirring sound (maybe the fridge?) After a short while we asked to be moved to a different room. We moved and that room was better but not very clean. Coffee spilled in the bathroom hadn't been cleaned up. I was uneasy staying there but it was only one night and not many choices in the area."

"Yes"

"A wonderful stay! Very clean and the bed and pillows felt like heaven "

"The room was clean, the Staff go above and beyond, Wi-Fi is great. They don't serve breakfast here but they always have coffee available and that is amazing."

"Lumpy bed and pillow. Food at Grain n Cane was terrible "