Okutama Mt. Gozenyama Hotels

"Run down and the rooms were not clean. You also can not control the temperature to cool down the room, only heat it so it was very hot. Breakfast doesn’t start until 7 am and you need to wait in line awhile to get in. Not a great experience."

"As advertised. Enjoyed the restaurant around the corner. "

"Centrally located for the two stations and on an airport bus drop off, this hotel is very good value, with a lovely buffet breakfast available and good facilities. A friendly and welcoming staff helped us enjoy our stay. We will return."

"We had a lovely time staying here."

"Ac is good. AWFUL beds. Staff very rude. "

"Beautiful new, modern hotel with a zen like vibe. Add the breakfast with your stay, worth the few yen more, served to order, not a cattle line buffett. Excellent staff service, genuinely friendly and well trained. Great location with near by shopping and terrific restaurants. Will definitely be back and highly recommended. "

"My stay was comfortable."

"The lake and mountain views were worth the price alone. The Ryokan itself is very beautiful and traditional, the tatami and sliding paper doors made it feel like we had gone back in time. The onsen is nice and note that it is for separate male and female, so if you want to share the experience with family or partner you may not be able to. The restaurant was great with good service and meal options. The staff were so attentive and looked after us well. Small criticism was the room had a few stains on cupboards and floors, and the shower hose had a small hole which leaked onto the floor when showering. Overall a good experience and would recommend."

"Second time I’ve stayed here and I’m very happy with the overall experience and the staff. Location is great"