「Very very bad experience,I was already at midnight because of the delayed arrival of my flight.The hotel counter staff, even the computer system does not check, I told me that I did not make a reservation.When I provided the reservation-related information, he told me impatiently that I only had one order, but I clearly provided him with two order numbers. I was required to pay another day.I don't know which part of the problem is wrong? But I know clearly that I booked 10/12 and 10/13 for two...
「The key card system was not working upon my arrival, so I had to rely on the hotel staff to enter and exit my room.
The restaurant was already closed at 9:30 pm when I arrived.
I was initially told that my shirts could not be processed within the same day, but this was eventually arranged after I insisted.
Overall, this was a below-average experience.」
「Welcoming staff that couldn’t do enough for us! We are from Australia and cycling Africa, we had a comfy stay. Very peaceful and perfect for a good nights sleep. There was a restaurant and bar and a delicious breakfast . Lovely property.」
「This was my second stay recently. Itbis really value for money. The facilities are very good and the staff is helpful and friendly. Although I speak Portuguese, English is spoken and understood the breakfast is generous and the restaurant has a very good menu for other meals. I highly recommend the Hotel Terminus.」