Housekeeping not great, definitely not Sheraton or 5 star standard, food ok but not 3 restaurants as advertised, all 1 menu. General walkways in need of a good clean, always running out of things, towels, tomatoes, bacon, etc setting lovely but operational side lacking. Didn’t advertise any trips, didn’t get pool service, not forthcoming with information had to ask for it all. I could go on but overall not 5 Star or Sheraton standard you would expect which is sad as best setting, needs a good look at operations and what could be done better