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8/10 Good
Max B.
17 Jul 2024
All good except check in
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Overall stay was excellent. Arrival was not so pleasant. We received a text at 3:50 that the unit was ready to be occupied. We arrived a little after 4 and housekeeping was still in the unit cleaning. We made no attempt to occupy the space and simply asked what was going on. The housekeeper was not polite and told us that we had to wait for her to finish and then for a supervisor to inspect. We went back downstairs and waited for another 30-45 minutes. When the supervisor arrived the housekeeper complained about the working conditions within our earshot. The supervisor was very polite but should have moved or delayed the conversation. When the housekeeper finally got in her car, she sat looking at her phone for several minutes parked under the house almost as if she was intentionally making us wait longer to occupy the property. Based on your policies I’m sure that people arrive early and try to muscle their way in. We were very polite and understanding with your employees and never made a request to occupy early. After everyone left, we then received a second text that the property was ready for occupancy.