Hi I rented a room through you all with Motel 6 in Nacogdoches, Tx on 01/20/24, and me and my husband did not have a decent stay. After I checked into Motel 6 rm 228 was the card they gave. Me and my husband were renting the room bc our pipes had burst at home. While we were making love, someone used their key and opened our door They rented us out the room, And rented it to someone else after we had already paid for it. I called the front desk after being walked in on by another guest using his key to our room. The lady at the front desk or receptionist said that the room wasn't marked as rented. I was embarrassed. Some man that's not my husband was looking at me and my husband in the nude making love. It was very cold. I went to the store, come back to my room card key not working. I had to walk all the way to the front desk. When I complained to the lady about the unexpected guest, she shrugged it off and then handed me two room key cards saying to try it now. She said the rain my card wasn't working was bc she reset it when she checked my rom out to the other gentleman. I couldn't get any ice, both the ice machines were broken with no signs to state it. They had roaches in the room, abs the ice box door wouldn't open. The knob to turn the water from heat to cold was broken. I had to take a freezing shower, or either a boiling hot shower because there was no in between.