The house is a great one for a large family group and the location is wonderful, but sadly it is in need of repair in many areas and was very dirty. The managing company, Resort Realty, was impossible to reach by phone. When we arrived we assumed our key code was our reservation number as it was the only six digits number on our check in email. It was not, so we couldn’t get in. I sent a text to Resort Realty, then called the office while my husband called the emergency number provided. We were both on hold for about 10 minutes and then had to leave messages, which we did. After 20 minutes we decided to go to the office as we had frozen food in the car. We were given the key code and told it should’ve been included in the check in email, but it wasn’t. When we walked around inside we found the following damage:
Bedroom closet door off track and leaning against the wall.
Bedroom armoire splitting apart.
Living room thermostat cover broken and hanging off.
The screening to one of the deck doors was pulled out of the frame and the other door to the deck had the latch broken off so could not be opened.
One of the two pool cues was broken and the dart board only had one dart.
Several mattress covers, sheets and towels were stained, and one set of sheets were wet and mildewed when opened.
No internet or WiFi (an issue as our granddaughter had online classes)
We called the office Saturday to report the WiFi primarily and again had to leave a message. After 24 hours we had heard nothing so called the cable company directly. The tech came on Monday morning and got it working. On Tuesday we had still not heard anything from Resort Realty so I sent them an email, with pictures, of the damaged items so it would not be an issue when we checked out. Then the key code would not work again, so we had to leave the front door unlocked if we all left the house. My husband went to Resort Realty on Tuesday to report this and was told they would send someone out........they came on Friday! 4 days...really?
On Wednesday a company arrived to do a deep cleaning of the whole house as they were told it was vacant? Sounds like the right hand doesn’t know what the left hands doing!
The owners should know how their property is being managed, or in my opinion, mismanaged. Because of my experience I would not book this house again, or any house associated with Resort Realty.
In spite of all of these issues our family had a great Thanksgiving.