Dear guest, thank to for staying at Shangri-La Hotel, Nanjing and for sharing your experience with us. Glad to know that you are satisfied with our hotel. We look forward to welcoming you back soon for another delightful stay!
10/10 優異
真實旅客
2019年10月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 10 月住了 1 晚
James 於 2019年10月16日的回應
Dear Guest, thank you so much for staying at Shangri-La Hotel, Nanjing with us. Glad to know that you had a wonderful time in the hotel. We look forward to welcoming you back very soon for another delightful stay!
Dear Guest, Thank you for coming to Shangri-La Hotel, Nanjing. We know that you are mostly fine with this stay. Please ensure that we will keep high service standard. At the same time, we hope that you can leave us specific opinions, so that we can clearly know the shortcomings of our work and point out the direction of our progress. Sincerely look forward to welcoming you back very soon for another delightful stay.
10/10 優異
CHUN HONG
2019年6月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
CHUN HONG
於 2019 年 6 月住了 3 晚
James 於 2019年6月17日的回應
Thank you so much for sharing with us your recent stay at Shangri-La Hotel, Nanjing. I look forward to welcoming you back very soon for another delightful stay.
8/10 不錯
Polly
2019年5月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Polly
於 2019 年 5 月住了 1 晚
molly zhu 於 2019年5月13日的回應
Dear guest, thank you so much for sharing with us your recent stay at Shangri-La Hotel, Nanjing. We are very happy to know that you are satisfied with our service and room. I look forward to welcoming you back very soon for another delightful stay
4/10 欠佳
真實旅客
商務旅客, 多人同遊
2019年5月4日
讚好:職員與服務和住宿狀況
不滿:整潔度
Forgot put shower gel carpet dirty no view dusty everywhere
真實旅客
於 2019 年 4 月住了 3 晚
molly zhu 於 2019年5月5日的回應
We are sorry for the inconvenience that you encountered during your last visit and that the room did not meet your expectations. Be assured that your comments have received our highest attention. In fact, the Guest satisfaction is our highest mission and we are looking forward to welcoming you back soon
10/10 優異
Tiffany
2019年4月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Tiffany
於 2019 年 4 月住了 3 晚
molly zhu 於 2019年4月26日的回應
Dear Guest,
Thank you so much for sharing with us your recent stay at Shangri-La Hotel, Nanjing. I look forward to welcoming you back very soon for another delightful stay.
10/10 優異
Shu
2019年4月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Shu
於 2019 年 4 月住了 1 晚
molly zhu 於 2019年4月16日的回應
Dear guest, Thank you so much for choosing our Shangri-La Hotel, Nanjing. It is great to hear that you enjoyed your stay at the hotel. We very much look forward to the pleasure of welcoming you back in the near future!
6/10 一般
CHENGPIN
2019年4月1日
讚好:整潔度
Nice hotel, but need more friendly dinner waiting.
It’s not efficient to arrange guests for dinner waiting line up. It’s not comfortable to have conversations with the 2F dinner restaurant staff while consulting waiting related issues.
CHENGPIN
於 2019 年 3 月住了 1 晚
molly zhu 於 2019年4月1日的回應
Dear guest,
We are sorry for the inconvenience that you encountered at our Cafe Xuan restaurant. Be assured that your comments have received our highest attention and the management will arrange the indeed training about the service and communications skills to our colleagues. In fact, the guest satisfaction is our highest mission and we are looking forward to welcoming you back soon.
8/10 不錯
YEONG BIAN
2019年3月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Livery good Chinese cuisine. Finest dining.
Llllllll
YEONG BIAN
於 2019 年 3 月住了 1 晚
molly zhu 於 2019年3月27日的回應
Dear guest, thank you for choosing our Shangri-La Hotel, Nanjing. We are very happy to hear that you like our Jiangnan Wok traditional Chinese Huaiyang cuisine. Jiangnan wok is also one of the member of restaurants of France 'La Liste-1000 TOP outstanding restaurants'. We will certainly share your kind words with the team. I look forward to welcoming you back very soon for another delightful meal or stay.
10/10 優異
真實旅客
2019年3月8日
讚好:整潔度、職員與服務和住宿狀況
Great experience for this trip when travel in Nanjing
真實旅客
於 2019 年 3 月住了 4 晚
molly zhu 於 2019年3月14日的回應
Dear guest, we thank you for choosing Shangri-La Hotel, Nanjing. Very glad to hear that you enjoy your stay here and have a nice trip. We very much look forward to the pleasure of welcoming you back in the near future!
8/10 不錯
Huei Ling
2019年2月28日
讚好:整潔度、職員與服務和住宿狀況
Huei Ling
於 2019 年 2 月住了 1 晚
Molly Zhu 於 2019年3月4日的回應
Dear guest, we thank you very much for staying with us at Shangri-La Hotel, Nanjing and for sharing your experience. It is great to hear that you enjoyed your stay at the hotel. We very much look forward to the pleasure of welcoming you back in the near future!
We thank you very much for staying with us at Shangri-la Hotel, Nanjing and for sharing your experience. It is great to hear that you enjoyed your stay at the hotel. We very much look forward to the pleasure of welcoming you back in the near future!
We thank you very much for staying with us at Shangri-La Hotel, Nanjing and for sharing your experience. It is great to hear that you enjoyed your stay at the hotel. We very much look forward to the pleasure of welcoming you back in the near future!
We thank you very much for choosing Shangri-La Hotel, Nanjing to stay and for sharing your experience with us. We are very delighted to hear that you enjoyed your time in our hotel. Rest assured that your generous words of praise will be certainly shared with our colleagues. We look forward to welcoming you back very soon.
10/10 優異
Kit Yan
2018年8月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Kit Yan
於 2018 年 8 月住了 2 晚
Molly Zhu 於 2018年8月16日的回應
Dear Guest Thank you for choosing Shangri-La hotel, Nanjing. It's great to hear you stay here very happy. Hope see you again.