I was very disappointed with my stay at Carten in Naples. There was no lobby, and I had to pick up the keys at a nearby gelato shop, which felt very unprofessional. The property had no elevator, so I had to carry all my luggage up several flights of stairs. The room had no view, which was misleading compared to the profile pictures. They made it seem like a hotel, but it turned out to be just an apartment setup, with none of the amenities or services I expected. Unfortunately, I will not be staying here again.