Our stay here was incredibly frustrating:
• Unnecessary Check-In Delays: Because we booked a last-minute train to Naples and didn't have access to internet I couldn't message our arrival time until reaching the station. Despite my apologies, the host told us to wait 4 hours to check in. Only after we pushed back did they admit it was a self-check-in keypad and the keys were already inside. Making us wait for no reason felt like petty retaliation—unacceptable for a supposed 4-star hotel.
• Privacy & Surveillance: Management sent a rude security camera screenshot scolding us for leaving a door open. Worse, the people in the footage were different guests, showing sloppy, invasive monitoring.
• Broken Kitchen: We booked this room to cook, so the unusable induction stove was a major letdown. They provide cheap diffuser plates instead of proper induction cookware, causing constant error codes. Even after we reported it and the issue was supposedly "resolved," it still failed to boil water, forcing us to toss groceries and spend extra money eating out.
• The showerhead sprays over your head and falls off the wall if adjusted.
• Cash-Only Tax: They strictly demand cash for the city tax, causing unnecessary ATM fees.
• Misleading Listing: The rooms are spacious, but the street and building are rough. Despite calling itself a "hotel" on Google Maps, there is no front desk or hotel service.