Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I trust this message finds you well. I wanted to share some feedback based on our stay at Riviera. While we appreciate your hospitality, there are a few areas that need attention:Rubbish Under Lounge and Beds:We found some overlooked rubbish food packets under the lounge, and a dirty sock under the king bed (as we looked for our daughter’s toy), which is quite revolting if you think about it. A quick inspection around the place would have picked these up right away. Slippery Tiles: The tiles around the property are extremely slippery when wet. A sign would be helpful to notify guests. Worn Appearance: We noticed signs of wear and tear, suggesting a need for updates. Stains on the carpet, bedding, upholstery and spider webs on the ceiling impact the overall appearance of the property. It wasn’t representative of the images we based our booking on. Bathroom Amenities: The dispensers in one shower didn’t have body wash, and both the soap and conditioner in the ensuite were less than half-filled. Fully stocked amenities should be standard. Considering the amount we are paying for our stay, we were expecting a bit more attention to detail and a more personal touch.