Upon arrival we had to wait in carpark for 20 min till we meet up with property manager, had a van which didn’t fit under the garage we thought was under 2 meters but wasn’t. So an inconvenience when told we would have to park up the road. But we ended up getting another rental.
The room when we got into it had a repulsive smell coming from the insinkerator which obviously cleaners overlooked with along side other cleaning issues , toilets , dust. Tv screen looked like it had food smeared over it! Doesn’t give you confidence in a covid world that things have been cleaned to a high standard.
But the complaint of the insinkerator was taken care off in a timely manner. But the other stuff wasn’t .
The manager had a intolerance to having complaints so he tried to go through and pin point anything he could to try and put a bill on us for when my husband brought food into the building entrance way that he accidentally drop the Aioli pot, so a minimal amount of stuff was spilt on the carpet. I mean who has someone go through cctv footage to find a food stain.
So when I had things to say he pinpointed this fact with no warning! no intention to say anything about it sooner. Just said he should have cleaned it up ! which my husband was going back down to do but just forgot .
If there was an issue brought to our attention we would have been obliging to clean.
there was nothing intentional done but he said that because he didn’t go down straight away that he had to get a outside cleaning company in to come and clean.
Do you not think that this is covered by the amount you pay in your stay and all body corporate, and they have there own cleaners so why would
You bring in outside cleaners. So to my delight they charged us a xtra bill for a
20 cent piece of spilt Aoli on the front entrance of the building. For over $200 dollars of daylight robbery.
The building where the room is situated is right across the road from ports so can be very noisy when they are working and they go 24 hours.
Also the view from is partially obstructed right in front of room with a concrete Siloh.
But can’t complain about the rest of the surrounding view , just lovely.
Highlights of the stay , bed was comfortable , two bathrooms, lovely amount of room for family and also the views you can see was lovely to sit on the deck and enjoy. Just wish the manager was more understanding to incidentals that were not done on intention.