The staff are superb. Lovely location and great stay.
John
於 2024 年 5 月住了 1 晚
10/10 優異
Jonathan
2024年5月29日
讚好:整潔度、職員與服務和住宿狀況
Jonathan
於 2024 年 5 月住了 2 晚
8/10 不錯
James
伴侶同遊
2024年5月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We really enjoyed our stay, just disappointed that we paid over £200 for treatments but wasn’t given any access to the spa facilities.
James
於 2024 年 5 月住了 3 晚
10/10 優異
Nick
2024年5月26日
讚好:整潔度、職員與服務和住宿狀況
Nick
於 2024 年 5 月住了 1 晚
10/10 優異
Mike
伴侶同遊
2024年5月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel in a lovely area, perfect for visiting all attractions in Newmarket. Staff friendly, welcoming and efficient. Delicious breakfast and very pleasant bar area in the evening. Would definitely stay here again
Mike
於 2024 年 5 月住了 2 晚
10/10 優異
Lina
多人同遊
2024年5月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very pleasant stay. Service was good. Sraff was very friendly. Maybe next time we use swimming pool.
Lina
於 2024 年 5 月住了 2 晚
8/10 不錯
Andrew
2024年5月11日
Andrew
於 2024 年 5 月住了 1 晚
2/10 很差
David
2024年5月6日
讚好:整潔度
不滿:職員與服務和住宿狀況
Terrible. Never had such bad customer service. Checked out at 11am and went to go for a swim. Was told at 11.05am that we couldn’t use the pool as we had just checked out. Asked if we just just shower as we hadn’t in our room. Was refused. Spoke to duty manager who also said no. Worst customer service I’ve ever experienced in any setting. Had to drive home >200 miles without a shower. Will never go near this place again. Staff worse than Ryanair’s.