"I would not stay here again. On the day of my check-in, around midnight, the hotel informed me that they had no room available for me. I was already getting ready to leave for my flight when I received the message, and I ended up flying to Nicaragua without knowing where I would be staying that night. This was especially frustrating since I had made my reservation back in December for a wedding.
Eventually, the hotel was able to accommodate me by the time I arrived, but only because someone from the wedding advocated on my behalf. Without that, it felt like the hotel was prepared to leave me without a place to stay. When I arrived at 2:30 pm, my room was still not ready, and there was no apology for the stress they caused during my travel. They offered a “complimentary” welcome drink, which was already included with my Expedia reservation.
The amenities are very outdated. The spa experience was poor and felt unprofessional. Music was played from a phone, and they didn’t even have Spotify Premium—advertisements interrupted the massage. I could also hear staff chatting loudly outside the room.
That said, the massage itself was good. Kudos to the masseuse, who clearly did her best. The issue is with the hotel for not providing the proper environment or resources for their staff.
Overall, after all the stress leading up to the trip, the stay was not worth it."
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