外觀

浪翠園海灘酒店的評價

3.5 out of 5
浪翠園海灘酒店
350 Quaker Rd, North Falmouth, MA

評價

7.8

不錯

10 分評分,優異;1001 則評價中有 408 則" "
8 分評分,不錯;1001 則評價中有 269 則" "
6 分評分,一般;1001 則評價中有 158 則" "
4 分評分,欠佳;1001 則評價中有 99 則" "
2 分評分,很差;1001 則評價中有 67 則" "

7.8/10 

整潔度

8.2/10 

職員與服務

7.6/10 

設施服務

7.6/10 

住宿狀況

7.6/10 

環保程度

評價

6/10 一般

waldemar

家人同遊
Property still under construction
於 2024 年 3 月住了 1 晚
General Manager 於 2024年5月22日的回應
Dear waldemar, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Kind regards,Jay SheldonGeneral Manager

10/10 優異

Rahina

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice property! My family will be returning.
於 2024 年 5 月住了 2 晚
Jay Sheldon General Manager 於 2024年5月16日的回應
Dear Rahina, Thank you for making Sea Crest Beach Hotel your home away from home. We could not be happier with the generous rating and review you left us. Our aim is to keep all our guests happy and comfortable in all aspects of their stay, and we are glad that we did just that for you and your family. Thank you once again for your patronage, and we look forward to hosting you again.Kind regards,Jay SheldonGeneral Manager

8/10 不錯

Cathy

伴侶同遊
讚好:整潔度和職員與服務
Unknown to us, the hotel was undergoing renovations. The multiple dumpsters and construction vehicles littered throughout the property was disruptive to what we thought was going to a coastal-calm get away. Lobby area and our room had surface updates but the age and bones of the building were still evident. Elevator had glued on carpet tiles on the walls. We had opted for the second level tier room (not the Basic room) and had to question if we were assigned the right room when the extra big windows only view was an arms length distance from the roof overhangs of the next building. Bed was really comfortable and room was clean. Did I mention they were hosting a High School Prom too? Falmouth is great though. Maybe pick another hotel.
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月15日的回應
Dear Cathy, Thank you for sharing your feedback. We are thrilled with your high rating and truly appreciate your detailed comments. While we are pleased that you had an overall positive experience, we sincerely apologize for the inconveniences you experienced during your stay. Your feedback is extremely valuable to us as we constantly work to improve our guests' experiences. We look forward to the opportunity to welcome you back soon and provide you with a flawless stay that surpasses your expectations.Kind regards, Jay SheldonGeneral Manager

8/10 不錯

Laura

家人同遊
讚好:職員與服務
不滿:設施服務和住宿狀況
We stay here regularly, but there was construction going on this time and the hot tub was also closed the whole weekend which was unfortunate. Had we known that, we may have chose to stay on different dates. Although it is off-season, there were some cleanliness features that were not up to par in both the room and around the property.
於 2024 年 5 月住了 3 晚
General Manager 於 2024年5月7日的回應
Dear Laura, Thank you for posting a review of your stay. We are pleased that we met most of your expectations; however, we apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards, and we are very disappointed that this was your experience. We will address this appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Kind regards, Jay SheldonGeneral Manager

6/10 一般

Tracey

伴侶同遊
Our room had a torn curtain No vent in the bathroom Rusty parts on ceiling bathroom
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月6日的回應
Dear Tracey, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and greatly appreciate your patience. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Kind regards, Jay SheldonGeneral Manager

6/10 一般

jane

親子同遊
讚好:設施服務
不滿:住宿狀況
This beautiful property is undergoing some major renovations which hopefully will return it to it's past glory.Views are breathtakingly stunning but the interior is very run down.One of the front desk staff was unaware there was a place in the hotel to purchase food.My grandkids really enjoyed the pool and the arcade.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月27日的回應
Dear Jane, We are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope you will stay with us again so we can show you the hospitality you deserve.Kind regards,Jay SheldonGeneral Manager

4/10 欠佳

Mary

伴侶同遊
不滿:整潔度
The room was neat and clean. The windows were dirty. we could not see well through them. I was very disappointed by the fact the onsite restaurant was closed due to renovations. The facility had a makeshift restaurant set up in a conference room. The service was poor and food dismal due to this situation. Cost $$$. It would have been nice to be made aware of this prior to the booking.
於 2024 年 2 月住了 2 晚
General Manager 於 2024年4月25日的回應
Dear Mary, Thank you for your review. We are happy to read how much you liked your guest room. However, we regret some oversights with the housekeeping. We apologize for any miscommunication regarding our current remodel and the inconvenience due to some issues we were having during your time with us. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback.Kind regards,Jay SheldonGeneral Manager

8/10 不錯

Colleen

於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月13日的回應
Dear Colleen, On behalf of our Sea Crest Beach Hotel team, thank you for leaving your rating. It is a pleasure to know you enjoyed all we offer and had such a great experience. We appreciate your patronage and hope that we will host you again in the future. Kind regards, Jay SheldonGeneral Manager

10/10 優異

Richard

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月21日的回應
Dear Richard, We're thrilled to see your excellent rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at the Sea Crest Beach Hotel. If you ever have any thoughts to share or if there's anything we can do to enhance your experience further, please don't hesitate to let us know. Thanks for choosing us for your time in the city; we hope to see you again soon.Kind regards,Jay SheldonGeneral Manager

6/10 一般

Sondra

家人同遊
不滿:住宿狀況
I have stayed here before and we had some mold smell in our room and some cosmetic issues but that was it. Otherwise, it was rather pleasant. This time around we had a couple more. First of all, the place is under a huge renovation and I’m sure that plays into some of our issues. The septic smell outside was so bad. I thought it might just be the ocean but it lasted throughout our stay and then we saw septic repair people so I’m guessing they are working on that issue. Also it’s very inconvenient to walk outside around all the construction to get to the indoor pool. We wanted to go in but we never got a chance because both the pool and the jacuzzi was packed! I guess it was spring break for the kids. However, I also notice they sell season passes to use the resort to swim and partake in other activities that is offered. I guess that’s nice for locals. I’d probably come back and give this place another try but after the outdoor pool and indoor restaurant renovations are complete. I had one more complaint but the front desk associate was so kind and helped to me out with it so I won’t even mention it. I think this resort will do great with the help of hiring on a few more staff members. It is only the spring season so I’m sure they will have more help this summer.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月18日的回應
Dear Sondra, Thank you for returning to Sea Crest Beach Hotel. The highest compliment we can receive is a guest who keeps coming back time after time. We are so glad you continue to enjoy our hospitality. However, we hope you will accept our apologies for the inconvenience with pool facility. We are happy to know that our staff were able to make things right for you, and we are truly grateful for your patience. We look forward to welcoming you back the next time you are in the area.Kind regards,Jay SheldonGeneral Manager

8/10 不錯

justine

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The lobby was beautiful, and the staff are very nice and accommodating. It’s under construction, but even with that we had a great time and have no complaints. I do hope they upgrade the bathroom/shower soon but everything else was beautiful!!
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月17日的回應
Dear Justine, Thank you for staying with us! We are so pleased to read how happy you were with the beauty and staff of our hotel. We have noted your feedback about the upgradation of bathroom and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. Thank you again for reviewing your time at Sea Crest Beach Hotel, and we hope to welcome you back soon for another enjoyable visit.Kind regards,Jay SheldonGeneral Manager

10/10 優異

Brian

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property that is right on the water.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月11日的回應
Dear Brian, Thank you for the kind review of Sea Crest Beach Hotel. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property. We work hard to deliver a great experience for all our guests, so we celebrate reviews like yours. Thank you again; we look forward to welcoming you back on your next visit to Cape Cod.Kind regards,Jay SheldonGeneral Manager

10/10 優異

Toni

讚好:住宿狀況
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月27日的回應
Dear Toni, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We enjoyed hosting you at the Sea Crest Beach Hotel; we hope to see you again soon. Kind regards,Jay SheldonGeneral Manager

10/10 優異

Sally (North Attleboro)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月26日的回應
Dear Sally, We are happy you had a lovely stay at the Sea Crest Beach Hotel! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more incredible experience.Kind regards,Jay SheldonGeneral Manager

8/10 不錯

Kristine

讚好:整潔度和職員與服務
great
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月18日的回應
Dear Kristine, Thank you for staying with us at Sea Crest Beach Hotel recently and for sharing your feedback. We are thrilled to hear that you had a wonderful experience with us. It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back on your next visit to the area.Kind regards, Jay SheldonGeneral Manager

10/10 優異

Rob

讚好:職員與服務
不滿:整潔度和住宿狀況
Needs paint and a good cleaning
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月17日的回應
Dear Rob, Thank you for choosing the Sea Crest Beach Hotel. We appreciate your feedback and apologize for any cleanliness concerns. Rest assured, we're committed to maintaining high standards and will address this internally. Your satisfaction is our priority, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards, Jay SheldonGeneral Manager

10/10 優異

Antoinette

讚好:整潔度
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月15日的回應
Dear Antoinette, Thank you for the beautiful rating for the Sea Crest Beach Hotel! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Kind regards,Jay SheldonGeneral Manager

10/10 優異

Kristen (Swampscott)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful view of the ocean and beach from the room. Very peaceful and quiet.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月2日的回應
Dear Kristen, Thank you for your recent stay. We are thrilled you had a wonderful experience at Sea Crest Beach Hotel, and we are happy you found your room peaceful and quiet and enjoyed the beautiful view of the ocean and beach. Each of our staff members works hard to ensure every guest enjoys their stay, so they will be pleased with your feedback.Thank you again for your review, and we look forward to seeing you again soon! Kind regards, Clark Guinn General Manager

6/10 一般

George

親子同遊
讚好:整潔度、職員與服務和設施服務
The amenities (arcade, hot tub, pool)
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月26日的回應
Dear George, Thank you for sharing your experience at our hotel. We appreciate your comments because they help us to improve our services. Please accept our apology for our hotel's amenities not meeting your expectations. We hope to welcome you back and provide you with the flawless experience you deserve. Kind regards,Clark GuinnGeneral Manager

10/10 優異

Cynthia

家人同遊
讚好:設施服務和住宿狀況
Great place to stat
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月25日的回應
Dear Cynthia, Thank you for sharing your positive experience at Sea Crest Beach Hotel! We're delighted to hear that you had a great stay with us. Our team works hard to provide exceptional service, and we appreciate your feedback. We look forward to welcoming you back for another wonderful stay.Kind regards, Clark Guinn General Manager

8/10 不錯

Molly

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Check out is at 11 am and we were woken up by housekeeping almost coming into our room at 10am, luckily we had the extra lock closed otherwise she would have been in our room. Very disappointed
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月23日的回應
Dear Molly, Thank you for taking the time to share your valuable feedback. We regret not meeting your expectations during your stay and apologize for our staff's oversight during your visit. This incident will be handled appropriately with our team so we can take the necessary action to ensure it is not repeated. We hope you will revisit, as we welcome another opportunity to make your next stay exceptional.Kind regards, Clark Guinn General Manager

4/10 欠佳

CYNTHIA

家人同遊
不滿:整潔度
The view was beautiful but the windows were so dirty we had a hard time seeing the ocean and sunset. The tub had a brown smear that we tried to clean with Kleenex and it was full of deep scratches but no nonskid patches so we just took sponge baths. There was a dog barking for a half hour in the next room. We called and were told it was a completely dog friendly hotel so they could ask them to keep the dog quiet. The dog was barking again at midnight and off and on for two days. The family that were in that room after let their four children run up and down screaming and playing who adult supervision. We are one meal in a make shift room. My salad had lots of slimy lettuce and the wait staff were too busy chatting for us to get their attention for our requests and the check. So sad that such a lovely venue is now going to seed and a $115.00 resort fee is laughable.
於 2024 年 2 月住了 3 晚
General Manager 於 2024年2月20日的回應
Dear CYNTHIA, Thank you for evaluating your recent stay with us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Kind regards,Clark GuinnGeneral Manager

10/10 優異

Katherine

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel! Food was delicious 👏
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月19日的回應
Dear Katherine, Thank you for being our guest at Sea Crest Beach Hotel. We're delighted you enjoyed your hotel dining experience. Your kind words inspire us to continue providing exceptional culinary experiences for all our guests. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Kind regards, Clark Guinn General Manager

10/10 優異

ezequias

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
great place ❤️
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月12日的回應
Dear Ezequias, Thank you for the outstanding rating. We are delighted that we could provide you with a great stay at Sea Crest Beach Hotel from check-in through check-out. We look forward to your return and wish you all the best with your future travels.Kind regards, Clark Guinn General Manager

10/10 優異

真實旅客

讚好:整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月21日的回應
Dear Guest, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to the Sea Crest Beach Hotel.Kind regards,Clark GuinnGeneral Manager

10/10 優異

Sarah

讚好:整潔度、職員與服務、設施服務和住宿狀況
I liked the staff and the room. I stayed for NYE, will be back to stay when it's not off season, so I can go to the beach.
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月16日的回應
Dear Sarah, We're thrilled you enjoyed your stay at Sea Crest Beach Hotel, appreciating our staff and room. Your plan to return during the beach season is fantastic! We look forward to welcoming you back for another wonderful experience by the shore.Kind regards, Clark Guinn General Manager

4/10 欠佳

Barbara

讚好:整潔度和職員與服務
不滿:住宿狀況
General Manager 於 2024年2月10日的回應
Dear Barbara, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Kind regards, Clark Guinn General Manager

2/10 很差

COLLIN

Clark Guinn General Manager 於 2024年2月6日的回應
Dear Collin, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Kind regards,Clark GuinnGeneral Manager

8/10 不錯

Tiffany

讚好:整潔度和職員與服務
於 2023 年 12 月住了 2 晚
General Manager 於 2023年12月5日的回應
Dear Tiffany, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at Sea Crest Beach Hotel. We'd love to host you again someday for another great visit.Kind regards,Clark GuinnGeneral Manager

6/10 一般

Alexandre

伴侶同遊
讚好:整潔度和職員與服務
Space view and room
於 2023 年 11 月住了 2 晚
General Manager 於 2023年11月28日的回應
Dear Alexandre, Thank you for your fantastic review of Sea Crest Beach Hotel. We were happy to read how much you liked our hotel, including our spacious rooms. Many of our guests appreciate having the extra space, and we are glad you did, too. Thank you again for your feedback and for sharing your experience with future guests. We hope you will be back to see us again soon.Kind regards,Clark GuinnGeneral Manager

2/10 很差

Deborah

伴侶同遊
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
No resturant service nothing on monday and tuesday no room service no elevevator access
於 2023 年 11 月住了 4 晚
General Manager 於 2023年11月28日的回應
Dear Deborah, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Kind regards,Clark GuinnGeneral Manager

10/10 優異

George

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stayed here many different times and have enjoyed it immensely. Great location and great view of the ocean. My go to hotel in Cape Cod.
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月24日的回應
Dear George, Thank you for choosing Sea Crest Beach Hotel. We're thrilled to read that we have been your go-to in Cape Cod, and we appreciate your loyalty. It is a pleasure to read that you loved staying with us, and we look forward to providing you with many more memorable experiences with our great location and spectacular ocean views. Kind regards, Clark Guinn General Manager

10/10 優異

Tiffany Anne

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 5 晚
General Manager 於 2023年11月26日的回應
Dear Tiffany Anne, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Sea Crest Beach Hotel so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Kind regards,Clark GuinnGeneral Manager

6/10 一般

Shane

親子同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
The hotel was OK. The rooms are very dated with damaged or broken decor. The room to door was heavy metal so it gave it a prison ‘feel’ when the door shut so loudly.
General Manager 於 2023年11月22日的回應
Dear Shane, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Kind regards,Clark GuinnGeneral Manager

4/10 欠佳

Ray

多人同遊
不滿:職員與服務
於 2023 年 11 月住了 3 晚
General Manager 於 2023年11月14日的回應
Dear Ray, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Kind regards,Clark GuinnGeneral Manager

8/10 不錯

Andrew

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
General Manager 於 2023年11月14日的回應
Dear Andrew, Thank you for choosing the Sea Crest Beach Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Kind regards,Clark GuinnGeneral Manager

10/10 優異

Peter

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
General Manager 於 2023年11月14日的回應
Dear Peter, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Sea Crest Beach Hotel. We'd love to host you again someday for yet another unforgettable visit.Kind regards,Clark GuinnGeneral Manager

8/10 不錯

Heather

於 2023 年 11 月住了 1 晚
General Manager 於 2023年12月5日的回應
Dear Heather, We appreciate you taking the time to leave your kind rating for Sea Crest Beach Hotel. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Kind regards,Clark GuinnGeneral Manager

4/10 欠佳

Beth

商務旅客
於 2023 年 10 月住了 2 晚
General Manager 於 2023年10月29日的回應
Dear Beth, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Kind regards, Clark Guinn General Manager

10/10 優異

Karl

於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月17日的回應
Dear Karl, It is wonderful to know you enjoyed everything about your time at Sea Crest Beach Hotel and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We appreciate your kind rating, and we hope you will be able to stay with us again soon.Kind regards, Clark Guinn General Manager

4/10 欠佳

Beverley

不滿:客房舒適度
Awful sleep, noisy room with outside fan
We stayed in a good sized room but unfortunately the room is right next to a roof fan which is on all the time. We complained about this on our first evening and was told someone would come and check. Nothing was done, complained again the next morning after a similar night sleep to that of being on an aircraft. We were told nothing could be done. By this point we were tried and very disappointed it took so long to tell us nothing could be done. We checked out the next day, a day earlier than planned. We were offered a move the next day, but as it took so long to deal with it we decided to go elsewhere. We did get a 25% discount on the first night stay, but considering I hardly slept it wasn’t much. Won’t be going back.
於 2023 年 10 月住了 2 晚
General Manager 於 2023年11月2日的回應
Dear Beverley, Thank you for allowing us the opportunity to serve you. Please accept our apologies for the noise disturbances you experienced and that our associates did not promptly address your concern. We are sorry for the delay and that we could not resolve the matter that led you to leave us earlier than anticipated. This is not our standard, and we will utilize your feedback to elevate our guest service.We know that the compensation we have provided will not change your experience. However, we do hope that you now feel more comfortable with our attempt to resolve the unfortunate situation, and in some way, help restore your confidence in our hotel. It is our hope you will change your mind about us.Kind regards,Clark GuinnGeneral Manager

10/10 優異

CASEY (NASHUA)

於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月14日的回應
Dear CASEY, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Sea Crest Beach Hotel. We look forward to serving you again in the future.Kind regards,Clark GuinnGeneral Manager

10/10 優異

Maria

於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月27日的回應
Dear Maria, Thank you for sharing that your stay at Sea Crest Beach Hotel was perfect in every way. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area.Kind regards, Clark Guinn General Manager

8/10 不錯

Tim

讚好:職員與服務
於 2023 年 10 月住了 2 晚
General Manager 於 2023年10月29日的回應
Dear Tim, We are glad you enjoyed your time at Sea Crest Beach Hotel. Thank you for your nice rating, and we look forward to your next visit.Kind regards, Clark Guinn General Manager

10/10 優異

Ivan

於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月10日的回應
Dear Ivan, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Sea Crest Beach Hotel so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Kind regards,Clark GuinnGeneral Manager

10/10 優異

Jean

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Older facility but gorgeous beach location. We used the large indoor pool and jacuzzi and had it to ourselves (off season). Definitely need a car or will need to call Lyft or Uber. Beautiful surroundings in the area. Check out Main Street for food and gifts. Shinning Sea bike path was a recommendation for next time!
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月15日的回應
Dear Jean, Thank you for choosing to stay with us at Sea Crest Beach Hotel. We are glad to know you overall had a pleasant stay and that our beach location, along with refreshing amenities, enhanced your time with us. That said, we regret not meeting all of your expectations and the disappointment this caused. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your patience and look forward to welcoming you again.Kind regards, Clark Guinn General Manager

4/10 欠佳

Nelson

不滿:整潔度和住宿狀況
Hotel stay
The location is great. The room and the wing we stayed in need updating. Bathroom is small and deferred maintenance exists.
於 2023 年 10 月住了 2 晚
Clark Guinn General Manager 於 2023年10月12日的回應
Dear Nelson, We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. On a slightly positive note, we are glad you liked our location. We hope you will allow us an opportunity to welcome you back soon for the seamless stay you deserve.Kind regards, Clark Guinn General Manager

8/10 不錯

Melissa A

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff is very friendly. Property is huge but well maintained. Awesome place for kids because theres are large indoor and pools and arcade plus its oceanfront. Old Silver is a great beach and right outside your door. The one downside was there was a wedding on the Sunday we stayed. By dinnertime (630 pm) there was groups of belligerently drunk men hanging in the hallway that also leads to the restaurant and one wanted to fight my husband because he looked at him. He started yelling expletives. This was at 630 pm. We had a 7 and 10 year old with us by the way. I almost called the police because this guy followed my husband to the hotel restaurant. I know the hotel cant control losers but they should think about either separating wedding guests from the rest of the hotel or having security monitoring that hallway as its a shared hallway. I was a paying guest and doubtful this person was. We are early risers and the next morning the hallway that leads to the restaurant was littered with beer bottles so obviously the party expanded out the public areas of the hotel.
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月14日的回應
Dear Melissa, Thank you for taking the time to tell us about your stay with us at Sea Crest Beach Hotel. We are happy to read you found our associates to be accommodating and that you loved our beautiful property and premium amenities. Having said that, we are very sorry for the inconvenience you and your family faced and the unpleasant encounter your husband had with one of the wedding guests. Such incidents are very unusual at our hotel, and we will follow up on the concerns you mentioned accordingly as the safety, security, and comfort of our patrons are of utmost importance to us. We appreciate your patience in this matter and the feedback that helps us improve our guest experience. We hope to have another chance to show you all our commitment to providing quality and seamless visits. Kind regards, Clark Guinn,General Manager

8/10 不錯

jolene

伴侶同遊
讚好:整潔度
Great location!
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月11日的回應
Dear Jolene, Thank you for choosing Sea Crest Beach Hotel during your visit to Cape Cod. We appreciate you sharing how much you enjoyed your time with us and our great location. We hope to host you again whenever your travels bring you this way.Kind regards,Clark Guinn,General Manager

4/10 欠佳

James

伴侶同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
The ceiling fell on us 2 times. The paint on the ceiling was new and was sprayed over old paint that was loose and so the new paint did not stick and fell on our bathroom
於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月5日的回應
Dear James, Thank you for taking the time to share your review. We genuinely regret missing some opportunities to create the comfortable stay you anticipated and deserved. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you again for your patience during this time.Kind regards, Clark Guinn General Manager