「The room was in no position to be let out. The tv was not working. The locker was not working. It’s a booking for 3 people and they just had 2 towels in the room. After multiple requests they bring just one towel. The lack of attention to details is appalling.
This is not what is expected of the Taj. clearly people are not doing their job including the manager whose job it is to ensure everything is in order.」