“This was one of the worst hotel experiences we’ve had.
We arrived with a confirmed booking (and a second stay already reserved for our return trip), only to be told at check-in that they no longer accept KOHO credit cards. This policy was never communicated ahead of time. We were nearly denied our room entirely despite having prepaid plans, which was incredibly stressful after a long day of travel. Because of this, we were forced to cancel our return booking.
Although they eventually gave us a……
“This was one of the worst hotel experiences we’ve had.
We arrived with a confirmed booking (and a second stay already reserved for our return trip), only to be told at check-in that they no longer accept KOHO credit cards. This policy was never communicated ahead of time. We were nearly denied our room entirely despite having prepaid plans, which was incredibly stressful after a long day of travel. Because of this, we were forced to cancel our return booking.
Although they eventually gave us a……
Esme