6/10 一般
Sheila
与配偶出行
2025 年 7 月 27 日
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The receptionist, Claudia, was brilliant. Friendly, professional and helpful. We were in the next building along from the main hotel area. This was managed by a secure keypad system, no problems at all. We had a deluxe double room (room 3) and to be honest, if this was a deluxe double room, i cannot only wonder what a normal double would be like. Not a particularly big room but lovely big windows with views of the river. I remember reading a review regards a deluxe room from a guest who'd stayed earlier in July. They said they'd reported a faulty bathroom light on the first day they arrived and it still wasnt fixed when they left. Guess what? We had a faulty bathroom light too (or the same one maybe?). Hard to do much other than shower in there. (That made a horrible whining noise when in use!) The room wasnt clean - dirty skirting boards, the bed appeared to be 2 single beds put together and the marks on both bases were not very clean. We slept on top of the bed - couldn't bring ourselves to get under the covers.The smell in the whole of the building, and our room, was really quite musty and we both thought it smelt like there had been smoking at some stage allowed in the building. Its a shame, as the position of this building should be a delight to spend time in it - we just couldnt get away quick enough. The price we paid is irrelevant really as basic cleanliness should be a given. This place is very run down, very old fashioned. Needs a complete refurb.
Sheila
2025 年 7 月入住 1 晚
