Beautiful building but a lot of money for what we ended up with. The room was dirty and not well maintained. The bathroom needs a serious update. A shame because the building is beautiful but there’s clearly no money being spent on the upkeep. Won’t be coming here again.
Joanne
於 2024 年 5 月住了 1 晚
ds 於 2024年5月10日的回應
Thank you for your valuable feedback. We greatly appreciate your positive review and are delighted to hear that you share our admiration for our grade 2* listed building. We are currently undergoing extensive renovations throughout our hotel, and we look forward to showcasing these improvements during your next visit.
8/10 不錯
Graham
家人同遊
2024年5月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good quality room and an excellent environment. Close to historic parts of Norwich.
Graham
於 2024 年 4 月住了 1 晚
u 於 2024年5月10日的回應
Thank you for sparing your valuable time to provide us with a review. We are delighted to hear that you had a pleasant experience with the room you were allocated and our exceptional location. We eagerly look forward to accommodating your next visit to Norwich in the near future.
4/10 欠佳
Dot
伴侶同遊
2024年5月1日
讚好:整潔度和住宿狀況
Had to hunt for receptionist for quite some time, approaching 10 mins. Found a body eventually and receptionist arrived. Very efficient check in and service after that. Bathroom v basic. Breakfast not too good. Felt that manager was trying hard but some staff perhaps needed more training.
Dot
於 2024 年 4 月住了 1 晚
. 於 2024年5月1日的回應
Thank you for providing us with your feedback. We sincerely apologize for the inconvenience caused by the absence of a staff member at the front desk during your check-in. They were occupied assisting another guest with an issue, which caused the delay. . We also apologize for the breakfast not meeting your expectations. However, we are pleased to inform you that one of our receptionists went above and beyond by personally purchasing birthday treats to make your birthday celebration more memorable. Please be assured that this is not a standard practice for all guests. We hope you will choose to stay with us again during your next visit to the city.
6/10 一般
john
伴侶同遊, 多人同遊
2024年4月4日
讚好:整潔度、職員與服務和設施服務
If is convenient.
A little tired. Bathroom needed an upgrade.
john
於 2024 年 3 月住了 2 晚
6/10 一般
john
2024年3月30日
讚好:整潔度
It was relatively expensive and bit eccentric, a blend of stylish and unloved. Shower was tired and old. Would stay again if other options not available.
john
於 2024 年 3 月住了 1 晚
6/10 一般
lizabeth
多人同遊
2024年3月22日
讚好:整潔度和職員與服務
This was more “barebones” than it appears in photos. A bit worn, but clean and the staff was very kind and helpful.
lizabeth
於 2024 年 3 月住了 1 晚
8/10 不錯
Kiran
2024年2月20日
讚好:整潔度、職員與服務和住宿狀況
Beautiful hotel in central Norwich!
Kiran
於 2024 年 2 月住了 1 晚
c 於 2024年2月27日的回應
Thank you for sparing your valuable time to provide us with a review. We are in complete agreement that our prime location in the city center is truly remarkable.
2/10 很差
Christopher
2024年2月19日
不滿:整潔度、職員與服務和客房舒適度
Appalling!
We stayed in the grand suite for one night.
On entering the suite there was a smell of bad drains. One of the bathrooms was locked and we were not allowed the key. The shower room had a blocked sink and the toilet seat was poor quality plastic and had to be held up by hand when using.The upholstery in the sitting room was badly stained and ripped. The furniture was of poor quality. There was damp in several areas. The bedding was flimsy. The wood flooring was unstable in places. The windows were single glazed and allowed traffic noise during the night. There were no robes or slippers. Toiletries were underwhelming.
We complained immediately and asked to see the manager or for her to contact us. We were told that was not possible and that we must contact her by email. This we did but she did not have the courtesy to reply.
Breakfast service was poor and the food average.
The hotel had an air of neglect.
We have since learned that the “St Giles House Hotel” is up for sale.
Christopher
於 2024 年 2 月住了 1 晚
10/10 優異
Traci
商務旅客
2024年2月12日
讚好:整潔度、職員與服務和客房舒適度
Friendly helpful staff in a great location.
Traci
於 2024 年 2 月住了 1 晚
C 於 2024年2月19日的回應
We are delighted to hear that you had a positive experience during your stay at our hotel. At our establishment, we take great pride in our friendly and attentive staff who are always ready to assist you. Moreover, our hotel is conveniently situated in the heart of Norwich, offering a fantastic location for our guests.
4/10 欠佳
Paul
商務旅客
2024年2月9日
不滿:整潔度和客房舒適度
Dirty bathroom and poor breakfast
Paul
於 2024 年 2 月住了 2 晚
r 於 2024年2月27日的回應
We appreciate you sharing your feedback with us. We apologize for the disappointing experience you had during your stay at our hotel.
8/10 不錯
lode
2024年2月8日
讚好:職員與服務和住宿狀況
lode
於 2024 年 2 月住了 1 晚
6/10 一般
Lloyd
2024年2月8日
Lloyd
於 2024 年 2 月住了 1 晚
8/10 不錯
Margret
商務旅客
2024年2月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Quirky hotel
This is a quirky hotel in the middle of Norwich- the location is great.
Margret
於 2024 年 1 月住了 2 晚
c 於 2024年2月6日的回應
We would like to express our sincere appreciation for your review. Feedback from our guests is highly valued and we are delighted to receive it. We wholeheartedly share your sentiment, as we also have a deep affection for the location of our establishment in the heart of Norwich.
8/10 不錯
James
商務旅客
2024年2月3日
讚好:整潔度、職員與服務和設施服務
Older hotel with lots of character. Quaint and cozy.
James
於 2024 年 1 月住了 2 晚
c 於 2024年2月3日的回應
Thank you for providing us with your feedback. We concur that our hotel possesses a remarkable charm, which is to be expected as we are a Grade 11* listed building. We look forward to the opportunity of welcoming you back for another enjoyable stay!
4/10 欠佳
I
商務旅客
2024年1月30日
不滿:整潔度、住宿狀況和客房舒適度
Disappointing
I
於 2024 年 1 月住了 2 晚
Chloe 於 2024年2月3日的回應
We deeply apologize for the unsatisfactory experience you had during your stay with us. Kindly reach out to our reception via email to share your concerns, and we will ensure that they are forwarded to the appropriate departments. We sincerely hope that this incident will not deter you from considering a future visit to our establishment.
8/10 不錯
Genki
2024年1月29日
讚好:職員與服務和住宿狀況
Genki
於 2024 年 1 月住了 1 晚
4/10 欠佳
真實旅客
2024年1月28日
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Dirty suite. Do not book
Booked a suite for £265. It was filthy. It was dark when we arrived. Had I seen the Urine stained mattress with no protector before going to bed, I would not have stayed in that room/hotel. General lack of cleaning throughout. Bathroom dirty. Blinds thick with dust. Filthy windowsills. Months of dirt. Bed was 2 mattresses together and so worn that I was rolling into the middle. £265 wow. Only positives were locality, parking. Breakfast not great. I could go on. Please see the photos. Reception staff lovely - apologies received but nothing they could do as paid for via Hotels.com. Got the impression I was one of many who’d given this feedback. Would not recommend.
真實旅客
於 2024 年 1 月住了 1 晚
C 於 2024年2月3日的回應
We deeply apologize for the unsatisfactory experience you had during your stay with us. We acknowledge that you have already contacted us via email regarding these concerns, and we are actively working to relay your feedback to the appropriate departments. We sincerely hope that this incident will not deter you from considering a future visit to our establishment.
8/10 不錯
philip
2024年1月26日
讚好:整潔度、職員與服務和客房舒適度
不滿:住宿狀況
philip
於 2024 年 1 月住了 1 晚
10/10 優異
Brian
2024年1月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Brian
於 2024 年 1 月住了 2 晚
10/10 優異
Patrina
2024年1月22日
Patrina
於 2024 年 1 月住了 1 晚
6/10 一般
Dan
2024年1月21日
讚好:職員與服務
不滿:住宿狀況
Dan
於 2024 年 1 月住了 1 晚
8/10 不錯
Sarah
家人同遊
2024年1月18日
讚好:整潔度、職員與服務和設施服務
The hotel had sone lovely features, nice reception area, friendly staff, lovely bedroom, warm, and good facilities, comfortable bed and had a good nights sleep, bathroom spacious, lovely shower.
Sarah
於 2024 年 1 月住了 1 晚
c 於 2024年2月3日的回應
We extend our heartfelt gratitude for taking the time to leave us a review. Our establishment takes immense pride in providing exceptional service, and we are thrilled to hear that our staff members are friendly and welcoming. Your kind words are truly appreciated.
6/10 一般
Rupert (Bunwell)
商務旅客
2024年1月12日
不滿:整潔度、設施服務和住宿狀況
I booked it for colleagues and they were very underwhelmed. It wasn't clean, it was cold and it was not well maintained, apparently.
Rupert
於 2024 年 1 月住了 4 晚
c 於 2024年2月3日的回應
We appreciate your feedback and apologize for the unfortunate experience during their stay. Regrettably, they did not communicate any concerns to us directly. However, if you reach out to our reception team via email, they will be more than willing to address your issues and ensure they are properly addressed.
8/10 不錯
SU
2024年1月1日
SU
於 2023 年 12 月住了 1 晚
10/10 優異
Jack
2023年12月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Jack
於 2023 年 12 月住了 1 晚
10/10 優異
Juliet
2023年12月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
Lovely hotel, friendly helpful staff, great location in the town centre
Juliet
於 2023 年 12 月住了 1 晚
k 於 2024年2月27日的回應
We sincerely appreciate the time you took to share your feedback with us. We completely agree that our central location is something to be coveted. It brings us great satisfaction to hear that your experience with us was positive, and we are proud to have a team of friendly and accommodating staff members.
10/10 優異
T
2023年12月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
T
於 2023 年 12 月住了 1 晚
10/10 優異
David
2023年12月10日
David
於 2023 年 12 月住了 2 晚
10/10 優異
Ann
2023年12月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely period hotel
Very beautiful unusual building, ask to see the ballroom, our room was very lovely, warm and comfortable bed. All the staff were extremely helpful, friendly and efficient happy to give recommendations for restaurants etc.
Ann
於 2023 年 12 月住了 2 晚
lo 於 2024年2月27日的回應
Thank you for sparing your valuable time to provide us with a review. At our establishment, we take great pride in our amiable and supportive staff, and we are delighted to learn that they assisted you by suggesting nearby dinner options. We wholeheartedly concur that the Walnut Suite is truly magnificent.
10/10 優異
Simon
2023年12月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely stay close to the city centre
Simon
於 2023 年 12 月住了 2 晚
10/10 優異
Helen
2023年12月2日
Helen
於 2023 年 12 月住了 1 晚
10/10 優異
Chris
2023年11月27日
Chris
於 2023 年 11 月住了 1 晚
10/10 優異
Jacqui
多人同遊
2023年11月20日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Girls weekend
perfect spot for weekend in Norwich close to all amenities, shops, theatre afternoon tea ,bars and restaurants. Lovely clean hotel with friendly helpful staff.
Jacqui
於 2023 年 11 月住了 1 晚
d 於 2024年2月27日的回應
We appreciate you for sharing your feedback with us. We are pleased to hear that you enjoyed your experience with us.
6/10 一般
真實旅客
多人同遊
2023年11月16日
讚好:客房舒適度
Sad, expected better for the price
Appreciate the building and therefore rooms are old but the junior suite definitely needed a tidy up ie paint on the walls.
There were stains on the throw on the bed and the floor was incredibly dusty.
真實旅客
於 2023 年 11 月住了 1 晚
10/10 優異
John
2023年10月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
City Break.
The hotel was clean and comfortable. Good size room and en suite. Service was very friendly and helpful. The hotel is very conveniently located for the city centre shops, pubs and restaurants. The breakfast was excellent, a good selection on the continental and a good freshly cooked full English breakfast.
John
於 2023 年 10 月住了 3 晚
8/10 不錯
John
2023年10月24日
讚好:整潔度、職員與服務和客房舒適度
John
於 2023 年 10 月住了 1 晚
8/10 不錯
Kevin
2023年10月16日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Large comfortable room. Bathroom could do with a refresh, . Water stains on ceilings from leaks need to be painted over. Air con good but loud.
Kevin
於 2023 年 10 月住了 1 晚
10/10 優異
Peter
2023年10月16日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Peter
於 2023 年 10 月住了 1 晚
4/10 欠佳
Dennis
2023年10月11日
不滿:整潔度、住宿狀況和客房舒適度
Such a shame... lovely building but let down by overall scruffy state and very poor maintenance ... the bathroom was even poorer than the bedroom.
Dennis
於 2023 年 10 月住了 1 晚
10/10 優異
Sam
商務旅客
2023年10月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is the second time I have stayed at this beautiful hotel. It's old and steeped in history. I stayed in the 'old part' this time, which is full of features and antique furniture. I had a huge bathroom, complete with a free standing bath and enough space for at least 10 people!
The thing that is always, always great about St Giles are the staff. They just can't do enough for you from the moment you get there. All so friendly! Well worth a stay.
Sam
於 2023 年 10 月住了 1 晚
8/10 不錯
Joseph
伴侶同遊
2023年10月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Pas de commentaires
Joseph
於 2023 年 9 月住了 1 晚
8/10 不錯
Faye
2023年9月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely hotel, central to the town. We were seeing a comedian at the Playhouse and it was only a 10 minute walk away. Bed was comfortable and good sized shower. Breakfast was delicious.
Faye
於 2023 年 9 月住了 1 晚
4/10 欠佳
ROBERT
伴侶同遊
2023年9月2日
不滿:職員與服務、設施服務和住宿狀況
Very disapointed with this hotel. Looked very promising from outside and the entrance lobby seemed quite upmarket.
Our room was awful with a horrid view of grafftied fencing. We were given a very dated and basic, disabled, bathroom. Horrible.
The bar is very dated and no atmosphere, although the barmaid was very helpful and pleasant.
Got checked out by a young lady with a moustache ! ? Bizare.
We were charged for parking !!!
We wouldn't use this hotel again.
ROBERT
於 2023 年 9 月住了 1 晚
Reception 於 2023年9月4日的回應
Dear Robert,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your comments are invaluable to us as they help us improve our services for future guests.We have accessible rooms and bathrooms as we ensure to cater to a variety of our guests needs. The rooms are assigned automatically by the system, on a first come first serve basis unless otherwise requested. As such, you were given this room by chance.All areas of the hotel are currently being redecorated slowly but surely, so please bare with us until this has been completed.The parking charges are listed both online, in the car park itself and on the sign-in sheet you would have had to sign to receive your room key. This charge has been in action since 2020 and it shouldn't have been a surprise to you.Your comment on staff's appearances were unnecessary and completely inappropriate. We would love for you to see the changes St Giles House is undergoing, however this will not occur if you continue to refer to our staff in such an unacceptable manner. Kind regards,Reception
10/10 優異
Jan Eirik
多人同遊
2023年8月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel in the centre of Norwich.
Jan Eirik
於 2023 年 8 月住了 1 晚
10/10 優異
philip
2023年8月20日
philip
於 2023 年 8 月住了 2 晚
8/10 不錯
Lesley
2023年8月16日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lesley
於 2023 年 8 月住了 3 晚
2/10 很差
Ian
2023年8月6日
Ian
於 2023 年 8 月住了 1 晚
8/10 不錯
Martin
2023年7月19日
Martin
於 2023 年 7 月住了 1 晚
4/10 欠佳
Dame Janet
家人同遊
2023年7月18日
讚好:職員與服務
不滿:整潔度和住宿狀況
The room, a junior suite , had furnishings that didn’t look as if they had been cleaned. The curtain was broken. The floor hasn’t a couple of peanuts on it and a used plaster from some ones wound. The toilet leaked and needs to be mended while I was there including a wait while they bought the spare part needed.
The reception bar and breakfast staff were excellent however.
Dame Janet
於 2023 年 7 月住了 2 晚
10/10 優異
Rebecca
伴侶同遊
2023年6月26日
讚好:整潔度、職員與服務和住宿狀況
The room was lovely, staff were very friendly and helpful. Location is great just 10 mins to the centre and the massage i had was exceptional !