Access to WiFi was a serious issue for us as we could not keep contact with family, work matters and the internet.
YUEN
2024 年 9 月入住 3 晚
10/10 超赞
YUEN
商务旅客
2024 年 9 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A bit disappointing as the WiFi was not up to expectation to an otherwise excellent stay
YUEN
2024 年 8 月入住 26 晚
8/10 还可以
Christine
团体旅客
2024 年 9 月 9 日
满意:员工和服务,清洁度
Our room, though adequate, did not remotely match the promotional photographs!
One receptionist, very polite, told me I could get another cup from the restaurant. A cleaner overheard and said immediately that she would bring one to our room. All staff were friendly.
Christine
2024 年 9 月入住 3 晚
10/10 超赞
John J.
2024 年 8 月 27 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A Hotel with ❤ In the ❤ of Norwich
John J.
2024 年 8 月入住 2 晚
10/10 超赞
Michael
2024 年 8 月 5 日
Michael
2024 年 7 月入住 2 晚
10/10 超赞
John
2024 年 7 月 30 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Upgraded
We had a free upgrade to an apartment across the road 😀
Excellent facilities and beautiful decor
Easy walk into the city centre and can’t fault the hotel’s bar/food
Definitely be back!!!
John
2024 年 7 月入住 1 晚
8/10 还可以
Ian
商务旅客
2024 年 7 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location Hotel that is being renovated / expanded currently. Friendly staff, good facilities
Ian
2024 年 7 月入住 1 晚
10/10 超赞
真实旅客
2024 年 6 月 18 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 6 月入住 2 晚
10/10 超赞
Steven
2024 年 5 月 25 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Steven
2024 年 5 月入住 3 晚
8/10 还可以
真实旅客
2024 年 5 月 25 日
满意:员工和服务,清洁度
Overall a good place to stay, central, convenient, great food. A few minor "gripes! however...no table or bench on which to put case, on the floor is not the best, the kettle is impossible to fill from the only tap, had to use a glass and fill that way! Beds are rsther hard too.
真实旅客
2024 年 5 月入住 4 晚
10/10 超赞
Maria
与家人出行
2024 年 5 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
Would’ve been 5 stars had it been possible to buy a drink after 10.30
Maria
2024 年 5 月入住 1 晚
10/10 超赞
真实旅客
2024 年 5 月 6 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Overnight stay to visit theatre
We arrived lunchtime and had a superb meal before checking in to our room. All the staff were extremely friendly and helpful. The only thing that very slightly let things down was the quality of the breakfast. Poached eggs on Eggs Benedict were hard and American pancakes hard and crispy. round the edge. Overall, though, I would highly recommend this place and would definitely stay here again.
真实旅客
2024 年 5 月入住 1 晚
8/10 还可以
John
商务旅客
2024 年 4 月 22 日
满意:员工和服务
John
2024 年 4 月入住 1 晚
10/10 超赞
Joanne
2024 年 3 月 25 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely hotel & restaurant
The staff here are amazing! Nothing is too much trouble & they are all very attentive. The food was delicious. The rooms are comfy with good quality bedding & towels. Some of the communal areas are a little tired but that didn’t effect our stay. Everywhere was clean & tidy. Would highly recommend this hotel.
Joanne
2024 年 3 月入住 1 晚
2/10 糟糕
OMER
与家人出行
2024 年 3 月 5 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
OMER
2024 年 3 月入住 2 晚
10/10 超赞
Vicky
2024 年 1 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Vicky
2024 年 1 月入住 1 晚
8/10 还可以
Sally
2023 年 12 月 5 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Convenient for town.
We enjoyed our stay at the Georgian Townhouse apartments. The room was spacious , the bed comfortable & the mini kitchen useful.
The shower was rather awkward & sensitive to adjust & we could have done with a heated towel rail to dry the towels. Also a dim nightlight near the set of stairs would have been helpful as they are lethal in the dark ! Otherwise we will stay again. It is very convenient for town.
Sally
2023 年 12 月入住 2 晚
10/10 超赞
Lesley
2023 年 11 月 21 日
Lesley
2023 年 11 月入住 1 晚
10/10 超赞
Philip
与配偶出行
2023 年 10 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Lovely room and bathroom with delightful view over the garden. Very conveniently situated in a pleasant part of Norwich. Only a short walk to the city centre.
Philip
2023 年 10 月入住 2 晚
4/10 很差
Paul
与配偶出行, 商务旅客
2023 年 10 月 15 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Bedroom/bathroom were like a black hole. Numerous lights not working. No light above the coffee maker ( and even if there was there was a display suitcase between the ceiling and the coffee machine. No milk. After I repaired seal on shower door there was no shelf to put anything on. Limited space above the basin as well. Carpet had obviously been fitted by an amateur. Bed was extremely hard and then to breakfast. Please explain how you eat toasted sourdough bread without cutting your gums ?
Finally on a positive note...the evening meal was excellent, and very enjoyable.
In summary, this hotel needed a darn good refit, stained carpets in corridors, missing lamps,and smart attire for the employees would all contribute to a far more pleasurable stay.
Paul
2023 年 10 月入住 1 晚
4/10 很差
Daryl
商务旅客
2023 年 10 月 8 日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Daryl
2023 年 10 月入住 2 晚
6/10 一般
Kate
2023 年 10 月 7 日
不满意:员工和服务
Bad customer service
Awful customer service!!
I left some property at the hotel and notified the day we checked out - after 2 calls, 1 voicemail and 3 emails with no response, I’ve accepted the fact that no one cares and that I won’t be getting my property back.
The rooms were ok, but a bit dusty and the windows needed a clean!
Kate
2023 年 9 月入住 1 晚
10/10 超赞
Chris
商务旅客
2023 年 9 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A gem of a find!
This was a gem of a find! Loved staying here for a business trip to Norwich, the room was great and the variety of additional extras really made it worth every penny!
The bar and restaurant area were lovely, and the garden was so welcoming in the late- summer evening. Breakfast was served very well as was the dinner, with a great range on the menu.