「Our first room had a problem with the air conditioning and they graciously provided an alternative. We checked in with an extra guest and they accommodated us. Then the host helped our daughter find transportation to the airport. I erroneously had us checking out one day early and they were able to add an extra day for us. I cannot say enough about Gabriella and her excellent English and absolute kindness. We gave this hotel every chance to make this trip stressful but they were not having it!...
「Our first room had a problem with the air conditioning and they graciously provided an alternative. We checked in with an extra guest and they accommodated us. Then the host helped our daughter find transportation to the airport. I erroneously had us checking out one day early and they were able to add an extra day for us. I cannot say enough about Gabriella and her excellent English and absolute kindness. We gave this hotel every chance to make this trip stressful but they were not having it!...
Charlotte