Novi Spa Hotel

"The staff was wonderful. The room was silent which considering it's at an airport was incredible to me. It has a beautiful lobby and the room had a firm-ish bed which was great for me.The fact that there is a TSA checkpoint right in the hotel that was open at 5 am was amazing!"

"They had a nice selection of breakfast choices. The rooms were clean, but they do need some maintenance. We saw some mold in the tub at the caulk lines and you really couldn't see out the windows. I know they saw they have a gym, but there isn't any equipment. Just a bench and treadmill."

"Staff is always helpful, friendly, and attentive. Rooms are clean and comfortable. I did not get a chance to eat in the restaurant but sometimes they have extra pastries from the breakfast for sale at the desk later and they were delicious!"

"The staff was awesome and the rooms were clean. The breakfast situation was a bit misleading. The had a restaurant on site and you can pay for breakfast. It was subpar. Only one person working in the kitchen at the time of my stay so the wait time was fairly long. The remote in my room did not work for the duration of my stay and even had someone come in to try to fix it with no success. I was unable to watch television for all 3 nights. The Shuttle to and from the airport was smooth sailing and no issues we arrived for a late check in at almost midnight and still had no shuttle issues. The amenities were unavailable due to “renovations “ we were told the renovations have been going on for a while so it was disappointing to not know about it prior to arrival. Overall the stay was decent, clean, nice staff, and does offer food. Perfect for someone just dropping in for a night or so but not long term in my opinion until renovations are complete."

"Worst hotel ever in my life. Outdated and so ride staffs and dirty room and pools and spa. Bad experience ever and i hope no one will suffer like me. "

"No one knew how to connect me to internet. I asked for bedding for the sofa bed. I received one sheet and a blanket and pillow. Had to ask for an additional sheet incorrect charges on my bill that the desk corrected. It is nothing like the Westin in Nashville, Tennessee. It was so disappointing."

"The staff at the front desk was kind and helpful."

"It was a clean room and building for the price. It does need updates - bathroom outlets were old and did not allow to plug in curling iron or blow dryer. The plugs kept falling out. TV was not sharp in color."

"Warm, quiet and inviting. Comfortable room with great shower."