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"Amazing stay at Shimaya. The owners, as mentioned in other reviews are outstanding. Gave us a ride to the Snow Monkeys and were very helpful. The breakfast (¥700) was simple and quick - toast, fruit, yoghurt, coffee and juice! Onsen was clean and great. We were on the fourth floor and the views were unreal. Will for sure be returning in the winter! "

"Super helpful staff and they speak English. The customer service was excellent with thorough explanations of the facilities, the meals and the van service to see the snow monkeys the next day (free van service) Great meals (plenty of great food) and the baths were amazing (onsen). You can book the indoors baths twice in a day (heaven!) and I had a private onsen in my room as well. Even when the weather was super cold and rainy, I was able to enjoy and recover from my long trip. I was not able to get out and walk around the property at night since it was very cold outside. Would definitely love to return! "

"Convenient and central location for my needs"

"This was our first time in a Ryokan! And we loved it!! We enjoyed wearing the Kimonos provided and having a multi course dinner! They were also able to provide vegetarian options for dinner as well. The onsen at the hotel was much larger and nicer than the free ones outside the hotel. There is a toilet in the room but no shower, so you have to use the public bath to shower."

"We enjoyed our stay here. The room was very clean and comfortable. However, do note that the bath tax is not included in the booking fee and it's a compulsory payment at the property."

"Really comfortable stay in a basic, clean and friendly location. Added bonus was the basically new ski gear I rented for a good price! "

"We did the half board option and the food and service was excellent. It was great for experiencing Japanese cuisine and culture. Staff very friendly and helpful. Close to the station and the bus to see the snow monkey park. "

"It was a great place to stay. Traditional tatami floors. 10 minute walk to the ski slopes. We didn't use the shuttle bus at all. Easy walk to local restaurants and shopping. Staff were amazing and friendly. Very helpful and accommodating to our needs."

"Really nice Ski in ski out hotel. "