「Our experience at Casa Lumos was extremely disappointing.
There is no reception; you receive your room number and access codes via message beforehand. We even received our room number two hours before arrival. However, when we entered the room, to our shock, other guests were already staying there. They told us they had booked the same room.
We then had to go back downstairs with all our luggage and spent quite some time calling and messaging to figure out what was going on. Eventually, after...
「Our experience at Casa Lumos was extremely disappointing.
There is no reception; you receive your room number and access codes via message beforehand. We even received our room number two hours before arrival. However, when we entered the room, to our shock, other guests were already staying there. They told us they had booked the same room.
We then had to go back downstairs with all our luggage and spent quite some time calling and messaging to figure out what was going on. Eventually, after...
Ivar