4/10 Poor
Susan H.
17 Dec 2023
Disliked: Cleanliness
Disappointed with care and cleaning
The location was convenient, but the property wasn't clean and needed of some repairs. Upon arrival, the box for the key was not locked and just opened when we started to enter the code and the key just fell out. As we we were settling in, we found garbage in one of the upper cabinets, as well as dirty utensils in the drawer and dirty glasses in the cabinet. The floors had spots of dust and debris and needed sweeping. In the bedroom, the night stand was pulled out at an angle and the clock was turned upside down. The bed looked hastily made and we found quite a bit of hair on the sheets (which was gross so we had to re-wash them). In addition, the right-side rail on the bed frame was not connected to the headboard, so we had to reconnect it to keep the bed from sagging. When washing the sheets, we found the dryer door didn't properly latch and there was old packing tape stuck to the machine (there was additional strips of tape hanging from the shelf to use in order to keep the door closed while drying laundry). The lock on the back slider did not work, so they had a make-shift lock to secure the door - it should be fixed. The hot tub did not look clean either, but we did not plan to use it anyway. We did contact Vacasa to let them know what we found and they did offer to send someone over later to clean, but we were pretty much done with re-cleaning the unit. All in all, very disappointing experience and will not be staying there again.
Susan H.
Stayed 2 nights in Nov 2023