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"Clean and quiet "

"My friend slipped and fell in our room because they had shampooed our carpet just that day and didn’t tell the night desk clerk. We didn’t realize that’s what made her fall till we took our shoes off and had soaked socks from walking on the carpet. Went and reported the fall and the wet carpet to the desk clerk who said she had no idea they had been shampooed. She apologized asked if my friend was ok and said she would report the issue and incident to her GM for the morning. No offer to switch us rooms or anything but she did offer us a fan to blow on the carpet. Next day manager basically said nothing and I had to approach her about the situation and all she said was “sorry” not can I switch you room so you number one don’t fall and second have dry feet! Then the shower was broken and the fan in the bathroom didn’t work and the window shade looked like raccoons tore the sides of it. My friend had just had back surgery 2 months ago and that fall really hurt. I’m not sure what I was expecting but it was definitely more than just “sorry”. We definitely will be getting an Airbnb next year "

"Everything was great, Scott at check in was amazing!! Only problem we had was the hot water wasn’t very hot"

"Room was clean and sufficient for an overnight work trip. Staff at check in was pleasant and efficient. Staff at check out was busy talking to a male non-desk staff, and when i mentioned the coffee was empty, she indicated she knew and had another in the back, but continued talking even though she could see i had attempted to get coffee. The breakfast was breads (bagels, muffins), instant oatmeal packets, cold cereal, yogurt from a dispenser. So i didnt eat since i avoid carbs and dairy and was just hoping to at least get coffee. I decided to leave to get breakfast and coffee elsewhere and found the parking lot untouched and snow covered at 9am. "

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"We had trouble sleeping because when the heat kicked on it was very loud in the room. "

"Worst experience ever "

"This place is a wonderful place to stay. Room was very clean, staff was friendly, kind and very helpful. Parking was great! Beautiful view of the river from our room was so enjoyable! Very quiet room. We chose not to have any breakfast. We enjoyed the coffee provided in the room. "

"Clean safe comfortable and great staff "