Inconsistent housekeeping - changed towels but did not make the bed, wash used mugs and replenish bottled water
Breakfast buffets at 2 of the restaurants did not accept reservations - the walk-in waiting time was as long as 45 minutes
Dolphin activities for kids fully booked - limited slots/classes?
Not foreigner friendly - the staff spoke limited English, so it was frustrating to get queries even partially answered
The hotel seemed to be running at full capacity so it was super crowded. While my room was clean, specious and offered a good ocean view, and the hotel's facilities were good, the waiting time for meals, limited English and fully booked classes left much to be desired. Perhaps I went at the wrong time, so my experience was not as good as what the others reviewed. For comparison, I went to ANA InterContinental Manza Beach Resort for a lunch and did not have to wait for a table. All the staff I spoke to were able to converse in fluent English. This could be a better choice for foreigners.