The fire alarm went off at midnight awaking the entire hotel. My family had to get up at 4am for a flight. There was no one at the front desk for several minutes and when he did show up all he seemed annoyed and said it was a smoke detector and there was no fire. No apology or sincerity. That's a deal-breaker for a future stay!
Thomas
於 2025 年 7 月住了 1 晚
10/10 優異
Stephen
2025 年 7 月 28 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Breakfast was delicious. The potatoes were tasty and the sausage links were top notch. I really liked the spacious room, really good value and the exercise room was well taken care of.
Stephen
於 2025 年 7 月住了 1 晚
6/10 一般
Michelle
商務旅客
2025 年 7 月 28 日
讚好:職員與服務
不滿:住宿狀況
The front desk staff were friendly. There was coffee service/water available in the lobby area at all times. The rooms was spacious and the bed was comfortable. The location is fantastic, very convenient to downtown. The entire property was HOT. The lobby area was very warm when I walked in and never changed. Each time I entered the lobby, it was hot. The hallways were hot as well, not just my floor. My room ac was set to 66, lowest setting and never ever cooled off. I had to get a fan just to be able to sleep and not sweat. I kept the curtains closed and lights off when I was not there to help but it didn't help. It is miserable trying to sleep in the heat. The ac units need to be updated, BIG TIME!!!! I also did not like having to go to a different floor to get ice. There should be a machine on each floor.
Michelle
於 2025 年 7 月住了 4 晚
8/10 不錯
ASHLEY
親子同遊
2025 年 7 月 28 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great rooms, very spacious and the breakfast was amazing. Unfortunately, we were on the side of the building overlooking an intersection and we didn't get any sleep. Very loud with people revving engines and peeling out. Also, homeless people were on the corner across the road. They were no issue but I wonder if that caused people in cars to be obnoxious. We would definitely stay again but request the other side of the building
ASHLEY
於 2025 年 7 月住了 1 晚
8/10 不錯
Sara
家人同遊, 親子同遊
2025 年 7 月 27 日
讚好:整潔度、職員與服務和設施服務
Great stay! Only issue we ran into was parking but the staff took care of it quickly.
Sara
於 2025 年 7 月住了 2 晚
8/10 不錯
LUCINDA (Philadelphia)
家人同遊
2025 年 7 月 26 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I LIKED THE STAFF, I LIKED THE HOTEL AND PARKING AS A WHOLE. I DIDN'T LIKE THE FACT THAT ONLY ONE ELEVATOR WAS IN OPERATION DURING OUR WHOLE 5 DAY STAY. AND FOR 1 DAY WE HAD NO ROOM SERVICE. THE CONCIERGE SAID THE STAFF HAD A LOT OF ROOMS TO DO. I HAD TO GO FETCH OUR OWN TOWELS AND TRASH BAGS.
LUCINDA
於 2025 年 7 月住了 4 晚
10/10 優異
Stephanie
2025 年 7 月 25 日
讚好:整潔度、職員與服務和住宿狀況
Didnt like being woke up at 1am for fire alarm because some guest tampered with smoke detector. Really scared my family
Stephanie
於 2025 年 7 月住了 2 晚
8/10 不錯
Andrea
家人同遊
2025 年 7 月 24 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Only complaint was that it seemed like the ac unit was trying hard to keep up, we had to turn the temp down lower than we normally like for it to help with the humidity in the room. Once temp turned down it helped but we were little chilly at night.
The front desk people we spoke with was polite and patient with us.
Andrea
於 2025 年 7 月住了 3 晚
10/10 優異
Ivan
家人同遊
2025 年 7 月 23 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
15 dollars for parking. You have to download the parking app to pay
Ivan
於 2025 年 7 月住了 1 晚
2/10 很差
KATLYNN
2025 年 7 月 22 日
不滿:住宿狀況
Not good.
KATLYNN
於 2025 年 7 月住了 3 晚
8/10 不錯
Brenda
2025 年 7 月 22 日
Satisfactory stay. Breakfast was enjoyable. Staff fine.
Brenda
於 2025 年 7 月住了 2 晚
6/10 一般
Rahul
家人同遊, 親子同遊
2025 年 7 月 20 日
讚好:整潔度
不滿:職員與服務和設施服務
Although the rooms do not have a microwave, I was misinformed by the front desk that one would be available. Additionally, the parking lot was full, forcing me to park in front of the hotel despite having paid $15 per night for parking. During my stay, a false alarm went off twice in the middle of the night, requiring me to take my kids outside. I believe the hotel needs to address these issues for the comfort of its guests.
Rahul
於 2025 年 7 月住了 2 晚
2/10 很差
Justin
2025 年 7 月 20 日
讚好:整潔度、職員與服務和住宿狀況
We always stay at the Hampton when we do our annual family zoo trip and its always been great in the past. This experience was a little different. 1) check in is at 3pm. We arrived at 3:45 and she said our room wasn't cleaned yet. We waited 45 minutes until the room was cleaned which wasnt a big deal. 2) I reserved and paid for a double queen suite with pull out sofa. When we arrived to our room it was just a double queen. The front desk ladies were super nice and said someone before them gave my room away to someone else and they have nothing else. 3) only one out of the 2 elevators were working so alot of people had to constantly wait.
Justin
於 2025 年 7 月住了 1 晚
8/10 不錯
Sheila
親子同遊
2025 年 7 月 20 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel was very nice. It was right in the middle of down town. There were things close by to take our kids to. So we never really had far to go.
Sheila
於 2025 年 7 月住了 2 晚
6/10 一般
Brenda
親子同遊
2025 年 7 月 20 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Smoke alarms went off at midnight for a long time making us go outside when apparently there was nothing to worry about. They then went off again at around 1am for a short time. My kids were scared and the night was not good after that. Pool was ok. Breakfast was good.
Brenda
於 2025 年 7 月住了 1 晚
10/10 優異
Jose
家人同遊
2025 年 7 月 20 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Comfortable beds
Jose
於 2025 年 7 月住了 1 晚
4/10 欠佳
Yajaira
2025 年 7 月 19 日
Bed’s were not comfortable. Key cards were not working to get in through the locked doors for front entrance. Fire alarms went off multiple times and no proper communication was had between staff and those who stayed at the hotel. I will not stay at this property again.
Yajaira
於 2025 年 7 月住了 1 晚
10/10 優異
Juliana (Charlotte)
家人同遊
2025 年 7 月 18 日
讚好:設施服務
Our travel plans were delayed so we ended up having to book an extra day to stay until we were able to fly out. Our flight wasn’t scheduled to leave until after check. I kindly asked the front desk if they could accommodate me and my elderly mother while I continue to use their lobby to work remotely until it was time for us to catch our flight! The stay here was great! Very clean, loved the breakfast, location was great and I really loved the customer service!!! I will definitely stay here again!!!
Juliana
於 2025 年 7 月住了 1 晚
8/10 不錯
Carrie
家人同遊, 多人同遊
2025 年 7 月 17 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Smooth check in and quiet rooms
Carrie
於 2025 年 7 月住了 1 晚
8/10 不錯
Paige
家人同遊
2025 年 7 月 15 日
讚好:整潔度、職員與服務和住宿狀況
The hotel is nice and staff is friendly. Room
Is huge and clean. The only thing I’m unhappy with is we had to pay $15 to park our car in their parking lot! That is outrageous and ridiculous!
Paige
於 2025 年 7 月住了 1 晚
8/10 不錯
Amie
家人同遊
2025 年 7 月 14 日
讚好:整潔度和設施服務
The fronst deask people are amazing very helpful
Amie
於 2025 年 7 月住了 5 晚
6/10 一般
Marcela
家人同遊
2025 年 7 月 10 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room staff was excellent just the AC was terrible noisy