This home was more than adequate for the six of us with: 4 bedrooms and 3 baths, large kitchen, dining and living rooms, a private pool and a game room. Unfortunately it deserves a low rating. Frankly, we think we deserve a full refund if not a sizeable portion of our fee refunded. Were this family of six likely to find a place at the last moment we would have left the first day.
This home fails to meet even the most modest of our expectations. It left us wondering whether we were deceived or duped. In our opinion it is not worthy of a second stay and/or a recommendation to family and friends. Isn’t that what the business is all about? Let’s hope VRBO is listening.
We arrived to find the place dimly lit with lamps that couldn’t even be described as Goodwill finds. We had to plug and unplug some of them to use them. Some Light switches serve little purpose or connection to light sources. The owner did replace the bulbs but by then the mood had turned dark; pun intended. The ceiling fan was wobbly and a toilet leaked: pots, pans dinnerware and utensils were sparing, cheap and in desperate need of being replaced. There were issues with the TV's and some remotes could only switch the channels backwards one at a time. The screen doors in the pool area were barely functional. The bugs and the cleaning person took the week off otherwise we were vulnerable to attack through unrepaired screen openings. By the way we have a stack of pictures of our not-so-great adventure.
The oven that was dirty and didn’t even work, yet we faced a $50 charge if we didn't clean it when leaving. The propane grill was filthy and disgusting. The buildup is likely years old. The crud and the rust all over the heating element posed a danger to life and limb. Had the owner advertised that there was a serious risk to life if we used the grill we certainly would not have rented it. Still they boasted of having a grill in their instruction manual though...“gas isn’t included...and we don’t check it….(leave)the grill as clean as you found it...if we have to clean it a $50 charge will apply”.
We hope that VRBO will respond accordingly. Such homes should not be remotely representative of the VRBO inventory. That they wouldn't bother to spend some energy and a little money into making the vacationer’s stay the best is telling. Frankly, VRBO needs to screen their clients better if they or the owners in this case, are going to prosper in the business of EXPECTATIONS.