2 個室外泳池、暖水池;8:00 至 22:00 開放;泳池傘、躺椅

布埃納湖美景鄉村度假村及 SPA的評價

4 out of 5
布埃納湖美景鄉村度假村及 SPA
8113 Resort Village Drive, Orlando, FL

評價

8.4

很好

10 分評分,優異;7222 則評價中有 3483 則" "
8 分評分,不錯;7222 則評價中有 2106 則" "
6 分評分,一般;7222 則評價中有 940 則" "
4 分評分,欠佳;7222 則評價中有 419 則" "
2 分評分,很差;7222 則評價中有 274 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

8.2/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

6/10 一般

jinglan

於 2024 年 4 月住了 4 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月6日的回應
Thank you very much for staying with us; your feedback is extremely valuable to us.

10/10 優異

Zhen

家人同遊, 親子同遊, 伴侶同遊
讚好:設施服務和住宿狀況
near to park,safe,just bed item not very clean
於 2024 年 4 月住了 5 晚
Catalina Algarra M. 於 2024年4月11日的回應
We're over the moon to receive your glowing review and 5-star rating! It's fantastic to hear that you were impressed with our service. We aim to create memorable experiences for all our customers, and we're thrilled that we succeeded with you. Thank you for your support, and we look forward to your next visit!

2/10 很差

Qiangbo (Lake Jackson)

於 2024 年 3 月住了 4 晚
Catalina Algarra M. 於 2024年4月11日的回應
Thank you for sharing your feedback, Qiangbo. We're disappointed to hear about your experience. We take all feedback seriously and will address this with our team to ensure we improve. If there's anything specific you'd like to share with us, please feel free to reach out. We appreciate your honesty and hope to have the opportunity to make it right in the future.

10/10 優異

Yueming

家人同遊
讚好:整潔度、設施服務和住宿狀況
We are able to cook for meals with the kitchen if provided
於 2023 年 10 月住了 3 晚
K. Smith, Assistant General Manager 於 2023年11月9日的回應
Thank you.

10/10 優異

Fang

於 2023 年 6 月住了 2 晚
Enrique 於 2023年7月21日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

真實旅客

讚好:職員與服務和設施服務
於 2019 年 7 月住了 3 晚
Lisa - Guest Care Coordinator 於 2019年7月26日的回應
Dear Guest Thank you for the 4-star review! We are so pleased you enjoyed your stay and hope to have the opportunity to host you again on your next visit to Orlando. Sincerely Lisa - Guest Care Coordinator

2/10 很差

真實旅客

讚好:職員與服務
不滿:整潔度
於 2019 年 3 月住了 1 晚
Lisa - Guest Care Coordinator 於 2019年4月1日的回應
We are so sorry that your stay was anything less than satisfactory. We hope you will give us the opportunity in the future to host you again and provide a better experience. Sincerely Lisa - Guest Care Coordinator

10/10 優異

Chun-An

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel~
於 2018 年 2 月住了 3 晚
Laura 於 2018年7月18日的回應
Hello Chun-An, Thank you so much for rating us a 5 out of 5! We are so glad you enjoyed your stay and we hope to have the opportunity to host you again soon! Sincerely, Laura - Guest Care Coordinator

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Damai Mgmt 於 2017年4月18日的回應
Thank you for the review and we hope that we can host you again! Best, Kristina Social Media Concierge

6/10 一般

真實旅客

讚好:住宿狀況和客房舒適度

6/10 一般

Yuet Ngor Mandy

家人同遊
不滿:住宿狀況
Called on our room phone by 2 different personnel from the Concierge just to sell their products as early as 0845 a.m. in 2 early mornings while everyone was still asleep 💤 after a late night flight & a long day @Disney Parks!!! That’s totally disturbing, annoying & unacceptable.
於 2024 年 5 月住了 5 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月23日的回應
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.

8/10 不錯

Gillyan

家人同遊
讚好:整潔度、設施服務和住宿狀況
Nice location. Spacious.
於 2024 年 5 月住了 5 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月23日的回應
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,

10/10 優異

satnarine

家人同遊
讚好:整潔度和設施服務
Nice place. Nice location
於 2024 年 5 月住了 4 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月22日的回應
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,

6/10 一般

Brock R

不滿:設施服務和住宿狀況
Pros- great pool for kids with a water slide through a pirate ship. Cons- rooms are very outdated. The cleaning chemicals they use are very strong. The hallway smell very musty. Need options at each building to buy beverages or snacks versus go all the way to the one place they have in one of the buildings. Was told to guest services after I check in for a gift but waited 15mins no one was there so I left.
於 2024 年 5 月住了 2 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月22日的回應
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.

8/10 不錯

Chelsea

讚好:整潔度和住宿狀況
於 2024 年 5 月住了 5 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月23日的回應
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,

6/10 一般

Ivet

親子同遊
Rooms could use a facelift and hair was left in the showers and jetted tubs
於 2024 年 5 月住了 5 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月22日的回應
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.

8/10 不錯

Nicole

多人同遊
讚好:整潔度、設施服務和住宿狀況
The pool was nice, which is where we spent most of our time. It was not too busy, even when it was ... lots of longers and towels. We never felt crowded.
於 2024 年 5 月住了 4 晚
Catalina A 於 2024年5月21日的回應
Dear Nicole,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our pool area and that you found it relaxing and not too crowded. Providing a comfortable and enjoyable environment for our guests is important to us, and we're glad we could meet your expectations. We hope you had a wonderful stay overall and look forward to welcoming you back in the future.Best regards,

10/10 優異

Temeka

家人同遊
讚好:整潔度、設施服務和住宿狀況
於 2024 年 5 月住了 3 晚
Catalina A 於 2024年5月21日的回應
Thank you for taking the time to share your experience. We're thrilled to hear that you had a wonderful time at our resort. We hope to have the pleasure of hosting you again in the future!

10/10 優異

markjoseph

家人同遊, 伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Amazing
於 2024 年 5 月住了 1 晚
Catalina A 於 2024年5月21日的回應
Thank you for your 5-star review! We're thrilled to hear that you had a fantastic experience at our resort. We look forward to welcoming you back soon!

4/10 欠佳

Amy

親子同遊
不滿:住宿狀況
Pirate ship water slide but only for 48 inches and up. Strict policy
於 2024 年 5 月住了 2 晚
Catalina A 於 2024年5月21日的回應
Dear Amy,Thank you for sharing your feedback regarding our pirate ship water slide. We're sorry to hear that the height restriction impacted your experience. We strive to ensure the safety of all our guests, which is why we have this policy in place. We appreciate your understanding and hope you were able to enjoy other aspects of your stay. If there's anything else you'd like to share or if there's anything we can do to improve, please let us know.

10/10 優異

Nerileyvi

家人同遊
讚好:整潔度、設施服務和住宿狀況
Servicio y atención al cliente excelente
於 2024 年 5 月住了 2 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月20日的回應
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,

10/10 優異

Dakota

親子同遊
讚好:整潔度、設施服務和住宿狀況
Very good place to stay
於 2024 年 5 月住了 3 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月20日的回應
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,

10/10 優異

Zurab

讚好:整潔度
於 2024 年 5 月住了 4 晚
Catalina A 於 2024年5月21日的回應
Thank you for your 5-star review! We're thrilled to hear that you had a fantastic experience at our resort. We look forward to welcoming you back soon!

10/10 優異

Ryan

家人同遊, 親子同遊
讚好:整潔度、設施服務和住宿狀況
By far most convenient and accommodating place I have ever stayed in Orlando area. Everything is close by and the property itself is excellent for kids and families. I would highly recommend to anyone and will definitely stay there again.
於 2024 年 5 月住了 3 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月20日的回應
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,

10/10 優異

FRANCIS

讚好:整潔度、設施服務和住宿狀況
👍
於 2024 年 5 月住了 1 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月20日的回應
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,

8/10 不錯

Ramon

家人同遊
讚好:住宿狀況
Only one of the three keys worked. Dryer is not work properly.
於 2024 年 5 月住了 4 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月20日的回應
First and foremost, We hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team. We are looking forward to your next visit.

10/10 優異

Jerry McGee

讚好:整潔度和住宿狀況
We love the fact that the hotel was in a good place as far as restaurants and things to do for the family and the kids
於 2024 年 5 月住了 1 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月20日的回應
Thank you very much for staying with us; your feedback is extremely valuable to us. We are looking forward to your next visit. Best Regards,

6/10 一般

lindsay

Ants in the room
於 2024 年 5 月住了 2 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月20日的回應
First and foremost, We hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.

10/10 優異

Ericberto

家人同遊
讚好:整潔度和住宿狀況
Very nice property and clean
於 2024 年 5 月住了 3 晚
TK 於 2024年5月19日的回應
Thank you for the review. We are glad you enjoyed your stay.

10/10 優異

Nicolle

家人同遊
讚好:整潔度、設施服務和住宿狀況
We stayed in the 3 bedroom 3 bathroom suite and it was great. Plenty room for 7 people. The room had a washer and dryer, 2 jacuzzi tubs, a fully stocked kitchen. The hotel is older but very well maintained and 10 mins from the parks. Would definitely stay here again.
於 2024 年 5 月住了 4 晚
TK 於 2024年5月19日的回應
Thank you for your feedback we are glad you enjoyed your stay.

6/10 一般

Kendell

The room was a good size for the party we had however it was old and run down. It didnt feel extremly clean, it wasnt dirty but due to it being run down it felt dirty. We got a two bedroom for 5 guests but there wasnt enough towels provided to accomodate all of us. Front deak did bring more up after we asked which was nice but strange they didnt have it ready for the amount of guests the room was made to accomodate. The complimentary shuttle to the disney/universal parks was not convenient to us. The times they have to reserve get you to the parks after it opens and the last shuttle of the night is up to an hour or two before the parks close. The ahuttles also only have specific parks it will drop/pick you up from. So one of the latest shuttles only picked you up from Epcot which seemed like a pain if you were at magic kingdom until close. I understand not everyone stays open until close at the parks but they should give the option for the people who want to. We were with a group of 8 and no one used the shuttle due to the times offered. Parking lot was good and free which was nice since we rented a car to get to and from parks. The pool was a good size and heated. This is a good hotel for the location to the parks since it is close and very easy to drive to the parks. The uber cost about 12 to 15 bucks one way so it is reasonable. There is very limited food around the hotel in walking distance.
於 2024 年 3 月住了 9 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月17日的回應
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.

8/10 不錯

jennifer

家人同遊, 親子同遊
讚好:整潔度、設施服務和住宿狀況
Nice pool, limited shuttle service to magic kingdom
於 2024 年 5 月住了 3 晚
Catalina A 於 2024年5月17日的回應
Dear Jennifer,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our pool area during your stay. We appreciate your note about the limited shuttle service to Magic Kingdom and will take this into consideration for future improvements. We hope you had a magical time overall and look forward to welcoming you back for another visit soon!Best regards,

10/10 優異

Angela (Edinburg)

親子同遊
讚好:整潔度、設施服務和住宿狀況
The location was perfect. I was in the middle of Disney parks and Universal studios. There was shopping centers nearby. Our room was close to the pool. Parking was available and free shuttle to most parks. I enjoyed the stay.
於 2024 年 3 月住了 5 晚
Catalina A 於 2024年5月16日的回應
Dear Angela,Thank you for choosing to stay with us and for sharing your positive feedback! We're thrilled to hear that our convenient location made your visit to the Disney parks and Universal Studios even more enjoyable. It's wonderful to know that you found the nearby shopping centers convenient and that you appreciated our close proximity to the pool. We're delighted that our complimentary shuttle service and free parking added to the convenience of your stay.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best regards,

8/10 不錯

Tim

家人同遊
The property was very accommodating unfortunately, our room had a few hiccups with refrigerator, leaking water, bathroom, water, running, bathtub, continuous, running, looking for coffee filters staff was unresponsive
於 2024 年 5 月住了 2 晚
Catalina A 於 2024年5月16日的回應
Dear Tim,Thank you for taking the time to share your feedback regarding your recent stay. We're glad to hear that you found our property accommodating, but we apologize for the hiccups you experienced in your room. It's disappointing to learn about the issues with the refrigerator, leaking water, and bathroom fixtures. Please know that we take your concerns seriously, and we'll address these matters promptly with our maintenance team to prevent any recurrence.We're sorry to hear that you had difficulty in locating coffee filters and that our staff was unresponsive to your needs. We strive to provide excellent service, and we regret any lapses in communication that occurred during your stay.We appreciate your valuable feedback, and we hope to have the opportunity to exceed your expectations on a future visit.Warm regards,

10/10 優異

Takeyah

家人同遊
讚好:整潔度、設施服務和住宿狀況
It was q beautiful spacious clean environment
於 2024 年 5 月住了 4 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月15日的回應
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,

2/10 很差

Maribeth (Plymouth)

家人同遊
不滿:整潔度和住宿狀況
BLACK MOLD in the master shower, and when we complained, they did nothing to clean it! The furniture was really beat up and uncomfortable, the jet tub in the room randomly turned on when we did not touch them. AND they are not responding to my request for money back after I checked out early because it was too gross for me.
於 2024 年 5 月住了 5 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月15日的回應
First and foremost, We hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. I am sorry to read that you were disappointed during your stay. Your comments and concerns will be addressed with our management team.

8/10 不錯

Karol

讚好:整潔度、設施服務和住宿狀況
Great for kids
於 2024 年 5 月住了 3 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月15日的回應
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,

4/10 欠佳

Brenda

家人同遊
不滿:整潔度和住宿狀況
En area de lanoisina jo hay musuca y pocas cosas para comer la lisina tiene el agua demasiado fria y fuera delnarea de la pizina esta todo sucio nececita pintura
於 2024 年 5 月住了 2 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月14日的回應
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.

6/10 一般

bhanu (wake forest)

家人同遊
Property was okay. Room was old. Staff did not follow through on requests for toiletries.
於 2024 年 5 月住了 4 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月14日的回應
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.

8/10 不錯

chrystal

家人同遊
讚好:整潔度、設施服務和住宿狀況
pool was great , room was large 2 bedroom condo very nice only complaint was our key cards kept not working had to go to front desk 3 times to get new cards cause none of the 4 cards we had would open the door
於 2024 年 5 月住了 4 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月14日的回應
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team. We are looking forward to your next visit.

10/10 優異

Zachary

讚好:整潔度和住宿狀況
Super nice staff, clean and spacious rooms!
於 2024 年 5 月住了 4 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月14日的回應
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,

8/10 不錯

Gary

家人同遊
讚好:整潔度、設施服務和住宿狀況
I didn't like that there was only basic local tv channels and no kind of streaming device. There was some kind of leak from the bathroom that made the carpet wet. The dishwasher didn't clean very well. The freezer was turned up all the way and 2 boxes of ice cream melted. And finding a spot to park was difficult. BUT, other than that it was a nice and spacious suite and the beds were very comfortable. The pool view from our balcony was gorgeous.
於 2024 年 5 月住了 6 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月14日的回應
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team. We are looking forward to your next visit.

8/10 不錯

Bianca

親子同遊
讚好:設施服務
They are like apartments. The furniture a bit older but for the price and convenience it was good. Staff is amazing and very helpful.
於 2024 年 5 月住了 3 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月14日的回應
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team. We are looking forward to your next visit.

10/10 優異

Brandon

親子同遊
讚好:整潔度、設施服務和住宿狀況
This was a very nice place to stay with my family.
於 2024 年 5 月住了 7 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月14日的回應
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,

8/10 不錯

Sonni

家人同遊
讚好:整潔度
Old loud exhaust vents, cheap iron, coffee maker.
於 2024 年 4 月住了 4 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月14日的回應
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. Your comments and concerns will be share with our management team.

8/10 不錯

Jamie

讚好:整潔度
於 2024 年 5 月住了 9 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月14日的回應
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,

8/10 不錯

William

讚好:整潔度和住宿狀況
Great value for the money
於 2024 年 5 月住了 6 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月14日的回應
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,

6/10 一般

Erika Esther Esponda

家人同遊
讚好:設施服務
Funciona, pero ya necesita renovación de pies a cabeza.
於 2024 年 5 月住了 7 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月10日的回應
Thank you very much for staying with us, your feedback is extremely valuable to us as it helps us improve.

10/10 優異

Evelin

家人同遊
讚好:整潔度、設施服務和住宿狀況
Sehr schöne Suite, alles perfekt, gute Lage
於 2024 年 4 月住了 4 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月9日的回應
First and foremost, I hope this email finds you well. Thank you very much for your review; your feedback is extremely valuable as it helps us improve. We are glad you had a great time, we are looking forward to your next visit.

10/10 優異

Lesly A

親子同遊
讚好:整潔度、設施服務和住宿狀況
The property was well maintained staff was knowledgeable and friendly from concierge, to ground maintenance all were friendly cared to assist with any questions as well as provide information regarding areas attractions
於 2024 年 4 月住了 6 晚
Lake Buena Vista Resort Guest Services Team 於 2024年5月8日的回應
Thank you very much for your review; your feedback is extremely valuable to us; I am pleased to read that you had enjoyed your stay. We are looking forward to your next visit. Best regards,