Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our service.We operate a free shuttle bus service to Kansai Airport.The bus runs 5 times in the morning and 5 times in the afternoon (after evening).We will continue to strive to maintain and improve the shuttle bus service.We look forward to your next visit.Best regards,Front Desk Yanagi
10/10 優異
KWOK HUNG
家人同遊
2024年5月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
有shuttlebus來回機場非常方便!
KWOK HUNG
於 2024 年 4 月住了 1 晚
Front Desk Yanagi 於 2024年5月6日的回應
The Management and Staff would like to thank you for the wonderful comments.As you said, our hotel operates a shuttle to Kansai Airport.There are 5 bus in the morning and 5 bus in the afternoon.It is approximately 15 minutes away from Kansai Airport.We will continue to consider ways to maintain and improve the shuttle bus service.Best Regards,Front Desk Yanagi
Thank you for sharing your review with us.As you said, our hotel is very close to the nearest station and there are many shops nearby. (Shopping malls, outlets, large supermarkets open 24 hours, etc.)Also, I apologize if I haven't shown you anything, but there is also a 24-hour restaurant within a 3-minute walk.We look forward to staying at Kansai Airport Washington Hotel, as it has good access to shopping and transportation.Best Regards,Front Desk Yanagi
10/10 優異
PING SHING
親子同遊
2024年4月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Know what we want, big rubbish bin, quick checkout
PING SHING
於 2024 年 4 月住了 1 晚
Front Desk CHEN 於 2024年4月30日的回應
Thank you very much for staying at Kansai Airport Washington Hotel. We would also like to thank you for your feedback.In the future, all of our staff will work diligently to improve our customer service so that we can receive even higher evaluations.Please be sure to use our hotel the next time you come to the Kansai Airport area. looking forward to seeing you coming again.
10/10 優異
Wing Chi Ophelia
2024年4月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
:)
Wing Chi Ophelia
於 2024 年 4 月住了 3 晚
Front Desk Yanagi 於 2024年4月23日的回應
Thank you for your encouraging words.We will continue our effort to provide the best service for our guests.We look forward to your next visit.Best Regards,Front Desk Yanagi
8/10 不錯
FUNGYI
2024年4月11日
讚好:整潔度、職員與服務和住宿狀況
酒店提供專車送旅客到關西機場是非常好好
FUNGYI
於 2024 年 4 月住了 1 晚
Front Desk Yanagi 於 2024年4月23日的回應
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our shuttle bus service.We will continue to work to maintain and improve our shuttle bus service to ensure the satisfaction of many customers.We look forward to your next visit.Best Regards,Front Desk Yanagi
8/10 不錯
Tak Kwong Raymond
伴侶同遊
2024年4月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very close to the Kansai airport and the outlet. Free shuttle bus to the Kansai airport (just 10 minutes). Room clean and tidy.
Tak Kwong Raymond
於 2024 年 4 月住了 1 晚
Front Desk Yanagi 於 2024年4月10日的回應
Thank you for sharing your review with us.We are very happy to hear that you were satisfied with our shuttle bus service.As you said, our hotel operates a shuttle bus to Kansai Airport.The first flight departs at 5:20 a.m., and runs once every hour in the morning until 9:20 a.m.We will continue our effort to provide the best service for our guests.We look forward to your next visit.Best Regards,Front Desk Yanagi
10/10 優異
SZE MAN
親子同遊
2024年4月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
地點方便,步行很快就到。附近有outlet、24大型超市,購物方便餐廳選擇多。
SZE MAN
於 2024 年 4 月住了 1 晚
Front Desk Yanagi 於 2024年4月7日的回應
Thank you for sharing your review with us.Our hotel is located very close to Kansai Airport.Therefore, as you mentioned, our hotel is conveniently located for overnight stays the day before your flight.Our hotel also has a shuttle bus to the airport, which takes you to Kansai Airport in about 15 minutes.We look forward to your next visit.Best Regards,Front Desk Yanagi
8/10 不錯
Michelle
2024年3月16日
讚好:整潔度、職員與服務和住宿狀況
酒店有免費接送巴士去機場,方便早機客人
Michelle
於 2024 年 3 月住了 1 晚
Front Desk Yanagi 於 2024年3月18日的回應
Thank you for sharing your review with us.As you said, our hotel operates a shuttle bus to Kansai Airport.Buses run 5 times each in the morning and afternoon.Kansai Airport is approximately 15 minutes away, and the bus departs from right in front of the hotel, making it a very convenient service.We will continue our effort to provide the best service for our guests.Best Regards,Front Desk Yanagi
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our shuttle bus service.Our hotel operates a shuttle bus to Kansai Airport. Additionally, starting in February, we have increased the number of buses in service, allowing more customers to use our services.However, we apologize for the inconvenience caused regarding the soundproofing of the room.We will work to improve this issue as a long-term issue.We look forward to your next visit.Best Regards,Front Desk Yanagi
Thank you for sharing your review with us.We apologize for the inconvenience caused to our customers.We are currently planning several improvements to our hotel.We apologize for not being able to do this before your visit, but we will do our best to transform the facility into a better one as soon as possible.Best Regards,Front Desk Yanagi
Thank you for your favorable feedback. It really warms our hearts!It is our greatest pleasure to realize that you were satisfied with our service.We will continue to strive to further improve the English proficiency of our staff in order to continue providing services that satisfy our customers.Best Regards,Front Desk YanagiBest Regards,Front Desk Yanagi
10/10 優異
Chuen Ki Jonathan
2024年2月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Chuen Ki Jonathan
於 2024 年 2 月住了 1 晚
10/10 優異
Suk Yan
親子同遊
2024年2月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
環境地點有海景,附近有outlet同24小時超市
Suk Yan
於 2024 年 2 月住了 1 晚
Front Desk Yanagi 於 2024年2月16日的回應
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our location.As you said, there are several facilities around our hotel. The Rinkui Premium Outlet Mall and 24-hour large supermarket are especially popular.There are also shopping malls and pharmacies nearby, making it very convenient for shopping.We look forward to seeing you again soon.Best Regards,Front Desk Yanagi
10/10 優異
真實旅客
家人同遊
2024年2月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2024 年 2 月住了 1 晚
10/10 優異
Wah Shing
2024年2月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good
Wah Shing
於 2024 年 2 月住了 1 晚
Front Desk Yanagi 於 2024年2月14日的回應
Thank you for your encouraging words!It is our greatest pleasure to realize that you were satisfied with our service.We will continue our effort to provide the best service for our guests.Our warm hospitality awaits your return sometime soon.Best Regards,Front Desk Yanagi
Thank you for sharing your review with us.We apologize for the inconvenience caused by the noise in your room.We take your comments seriously and will consider preparing rooms with even stronger soundproofing performance when renovating our hotel.Also, thank you for your compliments regarding our shuttle bus.We look forward to your next visit.Best Regards,Front Desk Yanagi
10/10 優異
CHIEN HUANG
2024年2月4日
CHIEN HUANG
於 2024 年 2 月住了 1 晚
10/10 優異
PEI HUA
2024年1月31日
PEI HUA
於 2024 年 1 月住了 1 晚
10/10 優異
Patrick
家人同遊
2024年1月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was clean and with good harbour view! Only some railway noise when train passes through!
Patrick
於 2024 年 1 月住了 1 晚
Front Desk Yanagi 於 2024年2月1日的回應
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our service.Our hotel's ocean-side rooms face Osaka Bay, and some rooms have a view of the connecting bridge to Kansai Airport and Kansai Airport.Especially at night when it is lit up, it is a very beautiful view.We look forward to your next visit.Best Regards,Front Desk Yanagi
10/10 優異
YING HSIN
家人同遊
2024年1月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
YING HSIN
於 2024 年 1 月住了 1 晚
10/10 優異
CHUN-LIN
家人同遊
2024年1月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
飯店距離關西機場很近,約5至10分,且有免費定時的接駁車提供,另2樓有便利商店,並臨近一購物商場。
CHUN-LIN
於 2024 年 1 月住了 1 晚
Front Desk Yanagi 於 2024年2月1日的回應
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our location and shuttle bus service.As you say, we operate a shuttle bus to Kansai Airport. Kansai Airport is approximately 15 minutes away and has very convenient services.There is also a 24-hour convenience store on the second floor of our hotel. It is located inside the hotel, so you can use it without having to go outside.Our warm hospitality awaits your return sometime soon.Best Regards,Front Desk Yanagi
8/10 不錯
Yuk Lan Dorothy
家人同遊
2024年1月19日
讚好:整潔度和住宿狀況
its ok and the room tidy and space is ok for two visitors
Yuk Lan Dorothy
於 2024 年 1 月住了 1 晚
Front Desk Kandel 於 2024年1月22日的回應
Thank you for sharing your review with us. We are extremely happy to receive so many words of praise. We will continue our efforts to provide the best service for our guests. Our warm hospitality awaits your return sometime soon. Best Regards Front Desk Kandel.
6/10 一般
Yuk Lan Dorothy
家人同遊
2024年1月15日
clean and quiet
Yuk Lan Dorothy
於 2024 年 1 月住了 1 晚
Front Desk Kandel 於 2024年1月22日的回應
Thank you for sharing your review with us. We are extremely happy to receive so many words of praise. We will continue our efforts to provide the best service for our guests. Our warm hospitality awaits your return sometime soon. Best Regards Front Desk Kandel.
6/10 一般
jessie
2024年1月7日
jessie
於 2023 年 12 月住了 3 晚
8/10 不錯
Chung Yee
家人同遊
2024年1月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Recommended
Near Rinku Premium outlet, and 24 hr tax free supermarket!
Besides, there is 24hr convenience store at hotel and free shuttle bus to KIX T1 &T2.
Chung Yee
於 2024 年 1 月住了 1 晚
MURAKAMI 於 2024年1月15日的回應
Thank you for sharing your review with us.There is a outlet mall near here. It is 10 min away from here.And we have a convinientstore on the 2nd floor.It is Family-Mart.We look forward to your next visit.Thank you.
10/10 優異
Mei Sze
親子同遊
2024年1月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to everything but no drinking water was provided
Mei Sze
於 2024 年 1 月住了 1 晚
FRONT KANDEL 於 2024年1月15日的回應
Thank you for providing your valuable feedback. It is our greatest pleasure to realize that you were satisfied with our location. Our hotel is located very close to the train station. There is also a 24-hour supermarket nearby. We apologize for the inconvenience, we take your comments seriously and will continue to work to improve our services. Best Regards Front Desk Kandel
8/10 不錯
Chun Yin
多人同遊
2024年1月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
寧靜,又鄰近Outlet,樓下有family mart or Lawson. 大堂有微波爐。
高級雙床房間可以同時打開2個29寸喼,方便整理戰利品。床頭有USB提供。
唯一不便是冬天房內只放暖氣,可打開窗但會偏吵。
早餐是自助形式,1000 Check out.
Chun Yin
於 2024 年 1 月住了 1 晚
FRONT KANDEL 於 2024年1月15日的回應
Thank you for sharing your review with us. It is our greatest pleasure to realize that you were satisfied with our location. As you have said, our hotel is located close to the airport. And, there are also various facilities near the hotel. In particular, there are pharmacies, shopping malls and a 24-hour supermarket within a 5-minute walk from the hotel. There is also an outlet mall within a 15 minute walk from the hotel. Our warm hospitality awaits your return sometime soon. Best Regards
10/10 優異
Hiu Yan
家人同遊
2024年1月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good place to stay before flight. Close to outlet and train station.
Hiu Yan
於 2024 年 1 月住了 1 晚
Front Desk Yanagi 於 2024年1月18日的回應
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our location.As you said, our hotel is located very close to Kansai Airport.It is 15 minutes by shuttle bus and 1 stop by train from the hotel.In addition, the station is only a 3-minute walk away, making it a very convenient location for customers using Kansai Airport.We look forward to your next visit.Best Regards,Front Desk Yanagi
8/10 不錯
FAN
家人同遊
2024年1月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
My family’s trip Osaka
整體不錯,只是酒店環境有點舊
洗澡花灑水壓較細
早餐多選擇
FAN
於 2024 年 1 月住了 1 晚
Front Desk Yanagi 於 2024年1月18日的回應
We apologize for the inconvenience caused regarding the facilities in your room.In preparation for the possibility of a breakdown, we will immediately investigate your room and inspect the shower equipment.Thank you very much for your valuable feedback.Best Regards,Front Desk Yanagi
8/10 不錯
Chih Yi
親子同遊
2024年1月3日
讚好:整潔度、職員與服務和住宿狀況
Chih Yi
於 2023 年 12 月住了 1 晚
10/10 優異
Chamberlain
2024年1月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
GOOD
Chamberlain
於 2024 年 1 月住了 1 晚
Front Desk Yanagi 於 2024年1月18日的回應
Thank you for your encouraging words!We will continue our effort to provide the best service for our guests.Our warm hospitality awaits your return sometime soon.Best Regards,Front Desk Yanagi
8/10 不錯
Sze Wai
家人同遊
2024年1月2日
讚好:整潔度和客房舒適度
Sze Wai
於 2023 年 12 月住了 1 晚
10/10 優異
Raymond
2023年12月31日
讚好:設施服務和住宿狀況
it is near to airport. It provides shuttle bus to airport which is convenience for me to catch early morning flight.
Raymond
於 2023 年 12 月住了 1 晚
Front Desk Yanagi 於 2024年1月18日的回應
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our location and service.As you said, our hotel provides a shuttle bus to the airport, which is free for guests.Additionally, the first flight departs at 05:20, making this service extremely convenient for customers taking early morning flights.We look forward to your next visit.Best Regards,Front Desk Yanagi
8/10 不錯
wai chi
2023年12月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
wai chi
於 2023 年 12 月住了 1 晚
10/10 優異
cheung wa
2023年12月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
cheung wa
於 2023 年 12 月住了 1 晚
8/10 不錯
真實旅客
家人同遊
2023年12月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
有接駁車真的很方便,離outlet很近,飯店對面也有一間開到很晚的複合式商店,飯店2樓就有family mart
真實旅客
於 2023 年 12 月住了 1 晚
Front Desk Yanagi 於 2023年12月29日的回應
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our location and service.As you said, our hotel provides a shuttle bus to Kansai Airport.Advance reservations are required, but it is very convenient as it departs from the front entrance of our hotel.We will continue our effort to provide the best service for our guests.We look forward to your next visit.Best RegardsFront Desk Yanagi
The Management and Staff would like to thank you for the wonderful comments.It is our greatest pleasure to realize that you were satisfied with our location.As you say, our hotel is very close to Kansai Airport. It's 15 minutes away by our shuttle bus and 1 stop away by train.Additionally, the train station is a 3-minute walk from our hotel, making it a very convenient location for guests using Kansai Airport.We look forward to your next visit.Best Regards,Front Desk Yanagi
10/10 優異
真實旅客
多人同遊
2023年12月20日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
如果下次玥來還會再住
真實旅客
於 2023 年 12 月住了 1 晚
Front Desk Yanagi 於 2023年12月25日的回應
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our service.Our warm hospitality awaits your return sometime soon.Best Regards,Front Desk Yanagi
8/10 不錯
Ching Yee
伴侶同遊
2023年12月18日
讚好:職員與服務
Stay only for one night and very late to check-in, can say that there's a convenience store at 2/F, even though very late night, easy to get something to eat. Easy to communicate in English.
Ching Yee
於 2023 年 12 月住了 1 晚
Front Desk Yanagi 於 2023年12月29日的回應
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our service.As you say, our hotel has a convenience store. It is open 24 hours a day and can be used without leaving the house.We look forward to your next visit.Best RegardsFront Desk Yanagi
10/10 優異
Lim Ming
多人同遊
2023年12月18日
讚好:整潔度、職員與服務和設施服務
Lim Ming
於 2023 年 12 月住了 1 晚
10/10 優異
Sze Wai
2023年12月17日
讚好:整潔度、職員與服務和住宿狀況
樓下有便利店
晚上偶然會聽到飛車聲
Sze Wai
於 2023 年 12 月住了 1 晚
Front Desk Yanagi 於 2023年12月23日的回應
Thank you for sharing your review with us.There is a 24-hour convenience store on the second floor of our hotel. In addition, it is connected to the inside of the building, so you can use it without going outside.We will continue our effort to provide the best service for our guests.Best Regards,Front Desk Yanagi