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奧托羅昂格及懷托摩汽車旅館的評價

2.5 out of 5
奧托羅昂格及懷托摩汽車旅館
59 Main North Rd (SH 3), Otorohanga

評價

8.0

很好

10 分評分，優異；256 則評價中有 80 則" "
8 分評分，不錯；256 則評價中有 112 則" "
6 分評分，一般；256 則評價中有 40 則" "
4 分評分，欠佳；256 則評價中有 16 則" "
2 分評分，很差；256 則評價中有 8 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

7.6/10 

設施服務

7.4/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

wei

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
房间很大，设备齐全，主人非常热情，离怀托摩不远，离城镇很近方便购物吃饭
於 2023 年 12 月住了 1 晚
Margaret 於 2024年2月2日的回應
Thank you very much

6/10 一般

lo

讚好：整潔度和客房舒適度
Sudden found broken of the cooking kit when I made my dinner. Call the staff for helping and request that can we change another room. She said that it just overloaded of the electricity and fuses jump only, then she command us to off some electric appliances (lamp, TV & air conditioner etc). Anyway the cooking machines had failed again for several times after restarted. However I requested we exchanged another room but she refused. Eventually we spent with long time to finish my dinner at that night (restart & restart). This is a disappointed experience of the hotel and I will not try it again due to their attitude.
於 2019 年 9 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Everything is perfect, have kitchen, room is clean and tidy

10/10 優異

Betty

家人同遊
讚好：整潔度、設施服務和住宿狀況
The manager was so wonderful and helpful. I would recommend this motel to any travelers. It was centrally located to most of the sightseeing in the North Island, kiwi house, glow worm caves, geo thermal geysers, botanical gardens, shopping and places to eat. Our bed was very comfortable, the other 2 which the kids used were too soft for them so we took them back to their tiny house. Check in and check out was extremely easy. I give these accommodations a 10 plus.
於 2024 年 4 月住了 8 晚
Mike 於 2024年4月28日的回應
Many thanks Betty. Happy to know that you enjoyed your stay. Do come again

8/10 不錯

steve

伴侶同遊
讚好：整潔度、職員與服務和設施服務
We enjoyed our stay there.It was clean and tidy. The kitchen and bathroom could do with a bit of a renovation. Everything else was fine.
於 2024 年 3 月住了 1 晚
Mike 於 2024年4月11日的回應
It was our pleasure to Accommodate you, nice people

8/10 不錯

Tafia

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were lovely and welcoming. Good size units with comfy beds. pretty tidy and clean with everything you need. Easy location and quiet considering on the main road. Our kids were pretty excited to see the playground (trampoline & swings), unfortunately they looked like they were about to collapse & pretty dangerous. Would've been great if they were usable. Otherwise, lovely stay.
於 2024 年 3 月住了 2 晚
Mike 於 2024年4月11日的回應
Thank you lovely people! Sorry about the state of the Trampoline. A gust of wind turned it over. This will be replaced soon

4/10 欠佳

Mar Lar

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
The property definitely needs renovations and upgrade. The kitcen is very outdated and the kitchen cupboard was dirty, and some of the utensils were oily and dirty. The lady at the reception was helpful and nice, and the bed was comfortable, but apart from that the rest of the room wasn't up to standard. The cost was $150.00 per day, and it wasn't worth the money you pay for. The shower recess was small, and you can’t adjust the shower head.
於 2024 年 3 月住了 3 晚
Mike 於 2024年4月11日的回應
So sorry for your experience. We always have available our brand new units which if you agreed, would have been happily given to you. Mind you it has its costs. It is unfortunate when you decline the offer.

10/10 優異

Frank

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very helpful staff. Convenient location.
於 2024 年 3 月住了 1 晚
Mike 於 2024年4月11日的回應
Thank you Frank. We look forward to your next visit

10/10 優異

Otto

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Gute Lage für Besuch der Glühwürmchen Höhlen
於 2024 年 3 月住了 1 晚
Mike 於 2024年4月11日的回應
Many thanks OttoWe look forward to seeing you again

10/10 優異

Carolyn

讚好：整潔度和職員與服務
於 2024 年 3 月住了 2 晚
Mike 於 2024年4月11日的回應
Thanks Carolyn. We look forward to seeing you again

8/10 不錯

Sune

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bra men dåliga diskmöjligheter
Allt var bra förutom att det inte fanns någon diskbänk att diska tallrikar och glas. Det fick vi göra i tvättfatet i duschrummet och lägga disken på toalettlocket. Det saknades också schampo som alltid brukar finnas på rummen. Damen i receptionen var mycket trevlig
於 2024 年 2 月住了 1 晚
Margaret 於 2024年2月15日的回應
Many thanks Sune. Please do consider coming again or if possible recommend us to your friends.

8/10 不錯

Werner

讚好：職員與服務、住宿狀況和客房舒適度
Ok
Schöner Pool, nettes und sehr freundlicher Empfang.
於 2024 年 1 月住了 1 晚
Margaret 於 2024年2月2日的回應
Thank you

10/10 優異

Fila

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The facilities were beautiful was as if we had flew to the Pacific Islands, rooms were spacious, tidy and clean and the staff were awesome very friendly. I will be coming here again and again.
於 2024 年 1 月住了 2 晚
Margaret 於 2024年2月2日的回應
Thank you,we look forward to see you again

10/10 優異

Celia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great staff
We had a wonderful stay ! Very friendly staff that went out of their way to make sure we had everything we needed, even our washing which we were grateful for as we’d had a long day cycling! Quiet surrounds and the pool was very welcome. Highly recommend staying here!
於 2024 年 1 月住了 1 晚
Margaret 於 2024年2月2日的回應
Thank you very much

10/10 優異

Marco

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a 3 night stay there. Room was spacious and comfortable. Staff was really friendly and helpful. Kitchenequipment was a bit outdatet but works. Would stay there again.
於 2024 年 1 月住了 3 晚
Margaret 於 2024年2月2日的回應
Thank you

2/10 很差

Viraj

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Outdated with flying bugs
Front desk staff was nice and friendly. But the rooms were too outdated. Each room had sufficient flying bugs that crept up at night to help you stay awake. Overall our stay gave us the creeps.
於 2023 年 12 月住了 1 晚
Margaret 於 2024年2月15日的回應
We are extremely sorry that you had to keep awake. You understand that our location is next to farms and so to keep the bugs out you really have to keep windows closed when lights are on at nights. Seems like you are a "townnie" who has no clue on how to adjust to such situations. We are sorry for your experience.

6/10 一般

Glenn

家人同遊
讚好：整潔度、職員與服務和設施服務
The pool and spa were a bonus
於 2024 年 1 月住了 1 晚
Margaret 於 2024年2月2日的回應
Thank you

8/10 不錯

May Ann

親子同遊, 多人同遊
讚好：職員與服務
The staff was nice and friendly, however, the bed linen was dusty that we start to cough during the night. We were not able to use their swimming pool as they will open it at the time for our check out time. 11am - 9:30pm when it should be open in the morning before your visitor check out. Most of the time we are out to visit other tourist spot around the area and morning is the only time we will have time to use the pool to relax before we check out.
於 2023 年 12 月住了 1 晚

8/10 不錯

Rita

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice and clean, family friendly
Margaret was super friendly. We had a nice 2-bedroom with kitchenette. Not super fancy, but clean and had everything we needed. Good location only 5 minutes from the Kiwi house and 15 minutes from the Glow worm caves. There's a small pool, which was nice.
於 2023 年 12 月住了 1 晚
Margaret 於 2023年12月30日的回應
Hi Rita,thank you so much for your business and appreciated your feedback.Happy New Year,hope to see you next time.

10/10 優異

C R

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Passing through for the night.
Great new unit that was fresh and comfortable
於 2023 年 12 月住了 1 晚
Margaret 於 2023年12月30日的回應
Thank you C R,Happy New Year.Hope to see you again.

8/10 不錯

Christer

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Bra service och bra läge för vårt ändamål. Badrum och sängar lite slutna.
於 2023 年 12 月住了 3 晚
Margaret 於 2023年12月30日的回應
Thank you for your business.Happy New Year

10/10 優異

Mike

於 2023 年 11 月住了 1 晚
Margaret 於 2023年12月30日的回應
Thank you Mike for your business.Happy New Year and see you next time.

6/10 一般

brenda

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
no table or chairs /no flannels rest of unit comfortable.
於 2023 年 11 月住了 1 晚
Margaret 於 2023年12月30日的回應
Thank you Brenda for your feedback.We working on upgrading few things within our property for guest satisfaction.Happy New Year

10/10 優異

Gloria (salinas)

讚好：整潔度、職員與服務和住宿狀況
Nice friendly check in
於 2023 年 11 月住了 1 晚
Margaret 於 2023年12月30日的回應
Thank you Gloria for your business.Happy New Year.

10/10 優異

Rebecca

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Mike 於 2024年4月11日的回應
Many thanks Rebecca

8/10 不錯

Ian (New Plymouth)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The welcome and check in were exceptional. Margaret was absolutely lovely. The room was great. Well presented and very clean. Only complaint is that is quite noisy and there was a group that were up all night and so bad we left at 4am
於 2023 年 10 月住了 1 晚
Mike 於 2024年4月11日的回應
Thank you lovely people.Sorry about the noisy experience

10/10 優異

Patricia

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to what I needed it for. Overall it was excellent
於 2023 年 10 月住了 2 晚
Margaret 於 2023年10月16日的回應
Thank you so much Patricia for your feedback.We appreciate and look forward to see you again next time.Kind Regards

8/10 不錯

kristine

讚好：整潔度、職員與服務和住宿狀況
Nice place to stay and great customer service
於 2023 年 6 月住了 1 晚
Mike 於 2023年7月5日的回應
Thank you so much

6/10 一般

Robert (Auckland)

家人同遊, 寵物同遊
讚好：整潔度和職員與服務
The unit was clean, staff friendly and the important items such as beds and pillows were good. However with concrete block walls, old louvre windows etc the decor was decidedly 1980s.
於 2023 年 4 月住了 1 晚
Mike 於 2023年4月20日的回應
Many thanks for your great rating. We have only just taken over. We endeavor to do the improvements soon.

8/10 不錯

Shane

家人同遊
讚好：整潔度、職員與服務和住宿狀況
beds where hard
於 2023 年 3 月住了 1 晚
Otomotels 於 2023年3月30日的回應
Thanks for the great Rating.Your concern is noted .

10/10 優異

Joseph Laumoli

於 2023 年 3 月住了 2 晚
Mike 於 2023年3月28日的回應
Thank you Joseph. Glad to know that you enjoyed your stay with us. Hope to see you again

10/10 優異

Kerry

讚好：整潔度、職員與服務和住宿狀況
Lovely clean modern motel
於 2023 年 3 月住了 1 晚
Otomotels 於 2023年3月30日的回應
Thanks Kerry.

10/10 優異

Roxanne E

於 2023 年 3 月住了 1 晚
Mike 於 2023年3月25日的回應
Thank you

4/10 欠佳

Bill

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務
Expensive, poor lighting, very basic room, no face cloths, overall disappointing
於 2023 年 3 月住了 1 晚
Otomotels 於 2023年3月10日的回應
Very surprised at your poor lighting comment - a first!. There is no demand for face cloths anymore (we stopped providing this more than 2 yrs ago guests nowadays bring their own), but if you had requested this at check-in or called us, we would have accommodated you...

8/10 不錯

Gordon

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was fairly new and clean.
於 2023 年 2 月住了 1 晚
Otomotels 於 2023年2月12日的回應
Thank you Gordon. We appreciate your feedback.

4/10 欠佳

jean marc

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
the room expected on the web site does not exist. I have ordered two rooms with two beds, but got one room with one bed, and one with 2 so I need to buy an extra room.
於 2023 年 1 月住了 2 晚
Otomotels 於 2023年1月31日的回應
Jean Marc this is something you should take up with expedia, or your booking platform. Since we do not have the configuration you requested, they should have made you aware of this at the outset. I tried to accommodate with what we have on the ground when I learnt that you had booked something that did not exist, that is rooms with 2 king beds.

10/10 優異

Dan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
enjoyed my stay
service was amazing, had a great conversation with the receptionist. the motel has all you need. overall pretty satisfying. free parking on site. i had dinner right outside my room with the sun setting. very nice peaceful area.
於 2023 年 1 月住了 1 晚
Otomotels 於 2023年1月29日的回應
Thank you Dan. Happy to have been of help. All the best with your bird of NZ project.

8/10 不錯

Lee

讚好：整潔度、職員與服務、設施服務和住宿狀況
Otomotels 於 2023年3月10日的回應
Many thanks Lee.

8/10 不錯

Lynda

於 2023 年 1 月住了 1 晚
Otomotels 於 2023年1月16日的回應
Thank yu for your review Lynda. We appreciate it.

10/10 優異

Emma

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice little place, not flashy but its good for the price and has everything you need for a casual stay. Also lovely customer service at the from desk, very friendly and helpful :)
於 2023 年 1 月住了 1 晚
Otomotels 於 2023年1月12日的回應
Thank you Emma. We appreciate your review.

10/10 優異

Natalie

於 2022 年 12 月住了 1 晚
Otomotels 於 2023年1月12日的回應
Thank you Natalie. we appreciate your review

2/10 很差

John

不滿：設施服務和住宿狀況
At check in I was not given any instructions on where my unit was (motel is split across two sites separated by a highway). The TV was broken which I was not told about. The guest laundry facility is not really a guest facility as you are not allowed access to do it on your own so are reliant on staff being available in my case it took longer than it needed to. There was no milk in the fridge to go with the tea/coffee making. It was not value for money.
於 2023 年 1 月住了 1 晚
Otomotels 於 2023年1月12日的回應
Hi JohnWe apologise for those issues that upset you during your stay here. We were not aware that the TV wasn't working, nor that there was no milk for tea/coffee. If you had only called reception we would have rectified this with minimum delay. I met up with you re your laundry - you didn't mention anything.. Most guests prefer to use the public laundry down the road - hence ours not being a guest facility. We will improve our services to our guests.

8/10 不錯

Pip

家人同遊, 寵物同遊
讚好：設施服務
We really enjoyed the pool. The water was cloudy from the development next door but that didn’t hinder our fun. The property was dated but exceptionally clean. The kids play area was not as in the pictures. The trampoline should be taken down as it is warped and can’t be used. The swings are still staring but old and creaky. We found the owner (?) rather abrupt and hostile but they were incredibly busy when we stayed (over the Xmas / New Year period so this may not have helped. Was really neat to be able to take our dog.
Otomotels 於 2023年1月12日的回應
Thank you for your review Pip. Your comments have been passed on to the owner. The abruptness was due to finding that you had left your dog alone in the room for 2 days which prevented servicing being carried out for that period. There was dog fluff on the bedding and unit crockery being used for the dog. - Motel policy with regard to being pet friendly was brought to your attention prior to your arrival. It would have helped tremendously if you had observed these.

6/10 一般

Manuela

伴侶同遊
讚好：職員與服務
Die Unterkunft selbst ist in die Jahre gekommen, sauber aber alt. Keine Milch zur Begrüßung wie ansonsten gewohnt in Neuseeland, aber sehr freundliche Rezeptionistin. Check-in war mühelos. Auch hatten wir ansonsten alles was wir brauchten für eine Nacht. Auch den Swimmingpool und das Spa hätten wir benutzen können.
Otomotels 於 2023年1月12日的回應
Manuela thank you for your review. I will ensure there's milk on arrival. My humble apologies.

8/10 不錯

Olga

家人同遊
讚好：整潔度、職員與服務和設施服務
the rooms are big but the faucets in the kitchen are very old and it's inconvenient. There is a swimming pool and jacuzzi in the yard. The hosts are very friendly
Otomotels 於 2023年1月12日的回應
Thank you Olga. Your comments have been brought to the owners attention.

10/10 優異

Trevor

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very happy with our stay. Basic but clean and all that we required. Good to see a swimming pool free to use and Spa available. Would stay here again
Otomotels 於 2023年1月12日的回應
Thank you Trevor. We appreciate your feedback.

6/10 一般

Lorraine

親子同遊
Good location. Quiet with no traffic noise. Pool was great esp on those hot days. Playground equipment was old and tired. Swing set is for smaller kids only. Trampoline had no safety mats or side walls and was next to the swingset on an uneven slope. Rooms were fairly basic. Suitable if you are wanting a budget type, simple and functional room. No shampoo, conditioner or body wash provided so best to bring yourself.
Otomotels 於 2023年1月12日的回應
Thank you Lorraine for your comments. These have been passed on to the owner.

8/10 不錯

Jacqueline

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Facilities adequate, peaceful surroundings, tidy rooms and air conditioning provided. Was nice.
於 2022 年 12 月住了 2 晚
otomotels 於 2022年12月29日的回應
Thank you Jacqueline for your response. We appreciate feedback.Wishing you and your family a Happy New Year.

10/10 優異

Don

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務和住宿狀況
Clean well provisioned,very quiet good value for money
Otomotels 於 2022年12月24日的回應
Many thanks Don. We welcome your feedback. Merry Christmas & a Happy New Year Management & StaffOtorohanga Waitomo Motels

10/10 優異

Jonathan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was clean and well kept. Was just looking for somewhere to spend the night and the cost was affordable with the room being very clean
於 2022 年 12 月住了 1 晚
Otorohanga Waitomo Motels 於 2022年12月12日的回應
Vinaka vakalevu Jonathan. We're delighted we met your needs. Safe trip back.Merry Christmas & a Happy New Year to you both as you begin your life together.