Owatonna Spa Hotel

"Everything was amazing "

"It was a few stains on the comforter and The lazy boy did for you to be shampooed and the room had a little bit of a smell other than that I was very impressed"

"Not applicable didn’t visit."

"."

"I had to go through too much just to get 3 extra dry towels! Front desk never answered their phones the whole stay overall its very clean "

"Sergio got me in a room early and went above and beyond. Marshall. He was such a nice, professional person. He really went above and beyond to help us. "

"THE PLACE ADVERTISES A GAME ROOM, THERE IS NO GAME ROOM! And the place stinks the light fixtures were broken the heat didn’t work properly there were no towels in the pool area and the breakfast gravy was cold "

"Great breakfast buffet!"

"We purchased a room with 2 queen beds that stated it could accommodate 5 people, which we were traveling with. Upon arrival, there were 2 queen beds with no other sleeping options, we anticipated a small couch or pull-out. When I requested a hideaway, they could not provide this. They apologized for the inconvenience but provided no other options. We requested additional bedding to create a bed on the floor, after waiting 3 hours for housekeeping, it was delivered to our room at 11:00 pm. & left on the floor in the hallway, no knock to let us know it was there. I had granted permission for them to access our room if we were out, which we were not. After paying a very high room rate, I did hope to receive better service & a more enjoyable experience. We did find everything else about the hotel to be very nice & clean. There are multiple food options & the food court area is open late. This was very convenient after having traveled all day. "