I am writing to formally express my extreme dissatisfaction with my recent experience at your property and to request a **full refund for my reservation**.
Upon arriving at the property, there was no one present at the reception desk. I stood there for approximately ten minutes, repeatedly ringing the bell, but no one came out to assist me. There was no staff member available to help me check in or address my concerns.
In addition to the lack of service, the exterior of the property made me feel extremely uncomfortable and unsafe. There were individuals hanging around and lurking outside, and the overall condition and atmosphere of the property raised serious concerns about my personal safety. As a woman traveling alone, I did not feel safe remaining there, and I was unwilling to put myself at risk.
My purpose in booking this room was simply to have a safe place to sleep for one night before attending a conference in Oxnard early the following morning. Because of this unacceptable experience, I had no choice but to drive all the way back to my home in Palmdale and then make the long drive back to Oxnard the next morning to arrive by 8:00 a.m. This caused me unnecessary stress, frustration, inconvenience, and additional travel expenses.
To make matters worse, I have made several attempts to contact Expedia by phone and text regarding this issue. I was informed that my itinerary number could not be located, and the representatives I contacted were unable to identify my rese