"Received POOR Customer service! I, 81 yr old disabled father and my 12 yr old Granddaughter. Booked a room with 3 queen beds. Normally there is a place to make special request during the booking process but didn't see it on this page.At check-in I asked if the room was handicap friendly and if it was at least a ground floor room because neither my father or I can climb stairs. The clerk said it was a second floor room, then changed it to ground floor but wasn't equipped with handicap features. Upon arriving at the room, I discovered the clerk had changed my room to a Standard 2 queen bed room. Returned to the office and was informed that they no longer had any of the 3 bed queen rooms available. As I stood contemplating what I was going to do now, the clerk then tells me someone just happened to cancel and he can put me in that room and then gave me a handheld suction handle to assist with enter/exit of the tub. The room was CLEAN and would consider adequate for most Wishing to rent this type of room but I do not recommend it for anyone that needs assistance getting in/out of tub or up/down off very low toilets. I did not appreciate the clerk changing my 3 bed room to a 2 bed room. I also didn't appreciate him lying to me regarding vacancy of the 3 bed room that I had booked, after checking in I looked on this site and there were still 12 of the 3 bed rooms vacant and 5 of them were next to the room he gave me. I checked again the next morning and there was still 7+ vacant."