The Old Custom House

Property class: 4

Choose dates to view prices

At The Old Custom House, you can look forward to a coffee shop/cafe, a hair salon and a bar. The on-site seafood restaurant, The Old Custom House, offers lunch and dinner. Guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Bar
  • Housekeeping
The current price is HK$855
HK$1,026 total
includes taxes & fees
11 Nov - 12 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Double Room

A hotel room with a bed, a bedside lamp, a chair, and a striped headboard.

Standard Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

A room with a window overlooking a harbor, a cushion on the windowsill, and a curtain partially drawn.

Signature Double Room

8.8 out of 10
Excellent
(16 reviews)
  • Sea view
  • 192 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Twin Room

A neatly made bed with two pillows, a striped headboard, a bedside lamp, and a small wooden cabinet.

Signature Twin Room

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 192 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room

A neatly made bed with white linens and a textured headboard, a bedside lamp, and a small bedside table with a drawer.

Standard Twin Room

  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Apartment

A bedroom with a bed, two bedside tables, a window with curtains, and a view of the sea.

Apartment

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Single Bed

View all photos for Double Room (Cosy)

A neatly arranged bedroom with a bed, bedside tables with lamps, a wardrobe, and framed pictures on the wall.

Double Room (Cosy)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

A bedroom with a large bed, a brown leather sofa, a small bench, and a nightstand with a lamp.

Deluxe Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

Located in Padstow, The Old Custom House is near the beach. Padstow Museum and Lighthouse Cinema are cultural highlights, and some of the area's landmarks include Prideaux Place and Pencarrow House and Garden. National Lobster Hatchery and Padstow Maize Maze are also worth visiting. Visit our Padstow travel guide
View more Inns in Padstow
Map
South Quay, Padstow, England, PL28 8BL

What's nearby

  • A coastal landscape with a grassy area, a white bench, rocky cliffs, and a pier extending into the sea.
    Padstow Harbour
    2 min walk - 0.2 km
  • A coastal amphitheater with stone steps and a view of the ocean.
    Cornwall National Landscape
    2 min walk - 0.2 km
  • National Lobster Hatchery
    5 min walk - 0.4 km
  • Prideaux Place
    8 min walk - 0.7 km
  • St. Enodoc Golf Club
    9 min drive - 2.3 km

Getting around

  • St Columb Road Station
    17 min drive
  • Newquay (NQY-Newquay Cornwall)
    21 min drive

Restaurants

  • The Seafood Restaurant
    1 min walk
  • The Mariners
    17 min walk
  • The Old Custom House
    1 min drive
  • Stein's Fish & Chips
    3 min walk
  • The Mowhay Restaurant
    23 min drive

About this property

The Old Custom House

  • Upscale inn by the sea
  • Take advantage of a coffee shop/cafe, a hair salon and a bar at The Old Custom House. The on-site seafood restaurant, The Old Custom House, offers lunch and dinner. Guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Smoke-free property
    • Guest reviews say great things about the helpful staff and location
  • Room features
  • All guest rooms at The Old Custom House include amenities, such as free WiFi. Guest reviews speak positively of the cleanliness rooms at the property.
  • Other conveniences in all rooms include:
    • Bathrooms with designer toiletries and baths or showers
    • Electric kettles, heating and daily housekeeping

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  • Free Wi-Fi
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HK$1,573 total
includes taxes & fees
19 Nov - 20 Nov
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Frequently asked questions

Is The Old Custom House pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Old Custom House?

As of 25 Oct 2026, prices found for a 1-night stay for 2 adults at The Old Custom House on 11 Nov 2026 start from HK$855, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at The Old Custom House?

Check-in start time: 4:00 PM; check-in end time: 9:00 PM.

What time is check-out at The Old Custom House?

Checkout is at 11:00 AM.

Where is The Old Custom House located?

Situated by the sea, this inn is steps away from Padstow Harbour and Padstow Museum. Cornwall National Landscape and National Lobster Hatchery are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Old Custom House Reviews

8.8

Excellent

9.0

Cleanliness

9.4

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 236 out of 419 reviews
Rating 8 - Good. 121 out of 419 reviews
Rating 6 - Okay. 39 out of 419 reviews
Rating 4 - Poor. 18 out of 419 reviews
Rating 2 - Terrible. 5 out of 419 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and location. Superb breakfast too and friendly staff.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice breakfast, attentive staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Location perfect, staff very friendly and efficient, breakfast excellent
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much character! Clean room, very friendly staff, great bar lucky to catch live music sea shanties no less. Breakfast was excellent and fresh, location exceptional.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the perfect spot, right in the harbour. The room was massive and well equipped with a lovely view. The building is obviously extremely old which has its limitations on decor etc but we had an amazing time there. Would recommend.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very good - comfortable room and excellent breakfast
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable room, easy check-in, breakfast was very nice and the restaurant served great food.
Stayed 2 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely for a night away, all you need in one place, room, food, bar!
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to be based to explore padstow from and the breakfast was very good
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely with great views of the harbour. Great breakfast and friendly staff.
Stayed 3 nights in Nov 2024
Verified review

6/10 Okay

Liked: Cleanliness
Great location
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Amenities
Great room overlooking the harbour. The breakfast was freshly cooked and delicious. All staff were friendly and helpful.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Execellent location and room (with a fantastic view of the harbour), and the staff is really friendly.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff were so kind and helpful, nothing was too much trouble. The room was comfy with a lovely view of the harbour
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness
Old, quaint and charming. Good food, nice rooms, quiet and clean. Highly recommend this place.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view from our window onto the harbour Room was big and tastefully decorated and furnished Friendly staff at check in Very tasty breakfast
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived really early but were allowed to check in hours before Everything about the customer service was excellent
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Comfortable rooms. Very helpful and friendly staff. Lots to see in Padstow. Some noise from the pub in the building at night and carpets could use a refresh, especially in common areas.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

Fabulous location right on the seafront in Padstow. Very comfortable room and staff were lovely. Breakfast was very good.
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay, for one night, had a steak in the restaurant cooked to perfection the staff were amazing breakfast was amazing, from my phone call in the morning to check out the following morning absolutely five star.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very clean and functional room. Lovely pub atmosphere downstairs with a good food menu and lots of local and mainline beers to choose from. Full breakfast was very good too! Recommend!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming people and atmosphere and lovely service
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Cornish gem

Brilliant location, welcoming and friendly staff, delicious food, lovely room.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I can't recommend The Old Custom House enough, we had such a lovely stay there, the rooms are so comfortable and the Staff are so friendly
Stayed 2 nights in Aug 2023