The room was very hot. The AC was not efficient. The hotel provides guests with fans, which tells me they know the rooms are hot. Bathroom was so small knees touch the shower doors when sitting on toilet. Shower head did not stay on when showering it kept falling down. Water was never cold. Only warm/hot water available? Very uncomfortable.
DIANA V
2025 年 7 月入住 3 晚
6/10 一般
trisha
与家人出行
2025 年 7 月 3 日
满意:清洁度、服务设施、住宿条件和设施
Beautiful property and great location. The room had a fan but no air- being on the 2nd floor was very hot and stagnant. We carried all luggage ourselves up 2 levels of stairs- if you are not young and strong- be sure to ask for rooms on the lower floor.
trisha
2025 年 6 月入住 2 晚
10/10 超赞
Claudia
与家人出行
2025 年 6 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
El hotel es muy bonito con una excelente decoración, las habitaciones son espaciosas y las camas confortables. Muy limpio todo Está cerca de caminando de las zonas turísticas La atención del personal es excelente, muy amable y atentos. El desayuno es bueno
Claudia
2025 年 6 月入住 1 晚
6/10 一般
Lauren,New York
团体旅客
2025 年 6 月 27 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Incredible noisy; you can hear absolutely everything going on outside and inside; I didn’t sleep at all. Mattress felt like a boxspring- very hard. The safe didn’t work, but only being in Palermo for one night, I didn’t bother asking for a fix. The staff at the front desk were nice and the location is very central, but overall did not feel like good value for the price.
Lauren
2025 年 6 月入住 1 晚
2/10 糟糕
Susan,Mill Creek
2025 年 6 月 20 日
不满意:清洁度、员工和服务、服务设施
The architecture of the building and antiques were nice otherwise nothing.
Modern amenities did not work and no one cared. Air conditioning does not work, safe does not work, refrigerator does not work, bed is hard old spring mattress. I throughly checked before booking to make sure there was air conditioning and an elevator but neither were available for the room i was given. My room requires you climb 2 sets of stairs, no offer of help with the luggage. I talked to management they wanted to charge me 40 euros to move to another room. This was horrible start to my stay in Palermo.
Susan
2025 年 6 月入住 1 晚
10/10 超赞
Kevin
2025 年 6 月 7 日
满意:清洁度
The staff here were very friendly to me
Kevin
2025 年 6 月入住 2 晚
6/10 一般
James
与配偶出行
2025 年 5 月 30 日
Unfortunately we did not feel our room lived up to the 4 star rating. We booked a classic room but were given an annex self catering room which came with a small electric hob & a sink, most cupboard space was used up with storing pots & pans, not what we were expecting, I would describe this room as a bit scruffy & in need of refurbishing & not what I thought I had booked. When I went to reception the next morning to explain our feelings I was made to feel that I was in the wrong & this was totally acceptable for what we had booked. The only option I was given was to pay another 100 euros per night. I understand that we didn’t book the nicest room in the hotel however I think it should be made clear when booking a room in this hotel that you could end up with a self catering annex room rather than a room in the hotel, wouldn’t recommend. Staff were friendly about it though!
James
2025 年 5 月入住 3 晚
8/10 还可以
Mihaela,Milan
与家人出行
2025 年 5 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely boutique hotel. Spacious and clean rooms. Located next to Ballaro market. Close to magnificent churches. Easy and fast check in. Only issue was no help with luggage upon check in - and there is a step to get to elevator. Breakfast (included) was mediocre. It can get noisy when there are events booked at hotel.
Mihaela
2025 年 5 月入住 3 晚
10/10 超赞
Margaret,Little Rock
2025 年 5 月 15 日
Margaret
2025 年 5 月入住 1 晚
10/10 超赞
Annabelle,Le Vésinet
2025 年 5 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hôtel très bien situé
Personnel agréable et souriant
Petit déjeuner très correct
Annabelle
2025 年 3 月入住 3 晚
8/10 还可以
Jo-Anne
2025 年 3 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel, but hard to find and up stairs.
The hotel was hard to find, down an unmarked side street, to piazza. Came from the train station. Asking two locals on the way, even they weren’t aware, but did eventually find it for me. The room was spacious, with comfortable bedding. Although up an elevator, also up a flight of stairs with suitcase. I had a delicious dinner at the hotel restaurant.
Jo-Anne
2025 年 2 月入住 1 晚
10/10 超赞
Chaim
2025 年 3 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A palazzo with excellent appointments. Able reception staff comfortable room with walking access to fine dining and historic venues.
Chaim
2025 年 2 月入住 5 晚
10/10 超赞
真实旅客
2025 年 3 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Piacevole sorpresa
真实旅客
2025 年 3 月入住 2 晚
8/10 还可以
JAVIER BARROS
2025 年 3 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Me ha gustado la situación del hotel y la habitación.
JAVIER BARROS
2025 年 3 月入住 5 晚
10/10 超赞
Antoine
与配偶出行
2025 年 2 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super bien placé pratique pour visiter le centre-ville, les centres historiques, proche de la mer des commerces et des restaurants
Antoine
2025 年 1 月入住 9 晚
10/10 超赞
真实旅客
2025 年 2 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Highly recommend
An outstanding location, beautiful palazzo and extremely helpful personable staff.
真实旅客
2025 年 2 月入住 2 晚
8/10 还可以
Klaus
2025 年 2 月 9 日
满意:住宿条件和设施,清洁度
It was ok, bad bathroom and electricity was old fashioned and not really practical.
People really friendly and professional
Klaus
2025 年 2 月入住 2 晚
6/10 一般
Laura
商务旅客
2025 年 1 月 29 日
满意:清洁度
Ristorante chiuso per lavori
Ho scelto questo hotel perché volevo provare il ristorante, peccato che non era indicato da nessuna parta che era chiuso per lavori.
Parcheggio interno un po' scomodo per le troppe manovre da fare per entrare.
Pulizia ok
Colazione ok
Laura
2025 年 1 月入住 1 晚
8/10 还可以
真实旅客
与家人出行
2025 年 1 月 21 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Erinomaisella paikalla oleva hotelli.
真实旅客
2025 年 1 月入住 2 晚
10/10 超赞
Romy
团体旅客
2025 年 1 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel located in a nice area. We enjoyed our stay here!
Romy
2024 年 10 月入住 2 晚
10/10 超赞
Maximilian
与配偶出行
2025 年 1 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed it throughout our stay in Palermo and highly recommend it for everyone visiting this fascinating city and its rich culture - the hotel Palazzo being part of it
Maximilian
2025 年 1 月入住 3 晚
10/10 超赞
真实旅客
与家人出行
2025 年 1 月 1 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 12 月入住 3 晚
10/10 超赞
Sylwia Agata
2024 年 12 月 15 日
Sylwia Agata
2024 年 11 月入住 1 晚
10/10 超赞
Helmut
2024 年 12 月 14 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel und Palermo ergänzen sich
Die Anreise mit dem Auto ist an Marttagen abenteuerlich. GPS zeigt ander Wege als das "richtige Leben es zulässt. Die Lage des Hotels ist ideal um viele der Highlights zu Fuß zu erreichen. Auch nachts sollte man eine Runde drehen. Die Stadt gewinnt bei Kunstlicht.