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PCB 海岸棕櫚樹溫德姆拉昆塔酒店的評價

2.5 out of 5
PCB 海岸棕櫚樹溫德姆拉昆塔酒店
7115 Coastal Palms Blvd., Panama City Beach, FL

評價

8.0

很好

10 分評分，優異；1187 則評價中有 563 則" "
8 分評分，不錯；1187 則評價中有 281 則" "
6 分評分，一般；1187 則評價中有 139 則" "
4 分評分，欠佳；1187 則評價中有 77 則" "
2 分評分，很差；1187 則評價中有 127 則" "

8.2/10 

整潔度

8.0/10 

職員與服務

8.2/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

shuai

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 1 晚
Hotel Management 於 2023年9月1日的回應
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

2/10 很差

Jonathan

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
The staff was very rude. They charged me an extra $50 just because I was under 25 (I’m 22). They seemed hostile and like they didn’t wanna do their jobs.
於 2024 年 5 月住了 1 晚

2/10 很差

Corey

家人同遊
不滿：職員與服務、設施服務和住宿狀況
All I can do is try to warn the poor souls that have the great misfortune of dealing with this place. Seriously, god bless you if you are so down on your luck that you find yourself at one of the most mismanaged hotels I've ever witnessed. Some people are into being blatantly disrespected. If that's you, go for it. Some people like having to dispute charges at the bank. Stay here if that's your poison. Some people like having to hound customer service for answers. If you want a reason to, come to this La Quinta. Read the reviews everywhere else before staying. All of the bad ones are true. I promise you.
於 2024 年 5 月住了 3 晚

10/10 優異

Thomas

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a wonderful stay close to Captain Anderson's and the excursions near there, at a reasonable price
於 2024 年 5 月住了 1 晚
Sherri Scott 於 2024年5月23日的回應
Thank you so much for your kind review. We hope to see you again soon.

10/10 優異

Arthur

讚好：整潔度、職員與服務和住宿狀況
I like to stay at this hotel because the staff is knowledgeable and caring. This visit was all smooth!
於 2024 年 5 月住了 2 晚
Sherri Scott 於 2024年5月19日的回應
Thank you for your kind review!

2/10 很差

Brett

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
There was water leaking out of the vent above the toilet so bad that you couldn't use the toilet.Water was running down the walls.The paint had swelled up because it was full of water.We reported it.They came down & looked atit.We were fixing to leave so we dont know what they did to fix it.We were not looking for a discount or refund but they did not offer one either.The carpets needed to be vacuumed really really bad.We washed two loads of clothes & on the sign it says see the front desk for change & they did not have any.The whole place needed some updating & needed to be deep cleaned.We will not stay again.
於 2024 年 5 月住了 1 晚
Sherri Scott 於 2024年5月21日的回應
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

8/10 不錯

Gary (El Dorado Hills)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Overall a good experience. Property is great. Front Desk staff lack knowledge and motivation to assist, when answering a question. Cable Channel List should either be available via the remote, or published in the room...neither was provided and front desk staff were clueless.
於 2024 年 5 月住了 1 晚
Sherri Scott 於 2024年5月18日的回應
Thank you so much for your kind review. We hope to see you again soon.

10/10 優異

Tammy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚
Sherri Scott 於 2024年5月18日的回應
Thank you so much for your kind review. We hope to see you again soon.

6/10 一般

Rainelda

伴侶同遊
讚好：職員與服務和設施服務
No so clean.
於 2024 年 4 月住了 2 晚
Sherri Scott 於 2024年5月14日的回應
We are so sorry you did not enjoy your stay. We appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

10/10 優異

Frances

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice value for our money. Comfortable and clean. Friendly staff.
於 2024 年 5 月住了 1 晚
Sherri Scott 於 2024年5月13日的回應
Thank you so much for your kind review!

10/10 優異

April

Everyone was very helpful & attentive
於 2024 年 5 月住了 1 晚
Sherri Scott 於 2024年5月13日的回應
Thank you so much for your kind review!

8/10 不錯

Christian (Plettenberg)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Waren nur für eine Nacht auf der Durchreise da. War alles ok ..etwas älter schon aber vollkommen ausreichend und in Ordnung. Wurden freundlich empfangen. Kühlschrank und Mikrowelle auf dem Zimmer die Dusche hatte mal genug Druck beim Wasser was in den USA schon mal eher nicht der Fall ist. Würde dort wieder übernachten
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月9日的回應
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 優異

redgine louis jeune

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 4 月住了 4 晚
Sherri Scott 於 2024年5月4日的回應
Thank you so much for your kind review. We hope to see you again soon!

10/10 優異

Peter

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent property for our dog. Friendly staff. Great breakfast. Close to everything.
於 2024 年 4 月住了 2 晚
Sherri Scott 於 2024年5月4日的回應
Thank you so much for your kind review. We hope to see you again soon!

10/10 優異

omar

家人同遊, 商務旅客
讚好：整潔度、設施服務和住宿狀況
Very clean.. staff can use a smile or 2 and a bit more friendly but over all good
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月3日的回應
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

8/10 不錯

Tiffany

家人同遊
讚好：設施服務和住宿狀況
The property was clean, safe and convenient to the beach front.
於 2024 年 4 月住了 1 晚
Sherri Scott 於 2024年4月29日的回應
Thank you so much for your kind review!

6/10 一般

Jill

伴侶同遊
讚好：整潔度和設施服務
I like this hotel. The breakfast is alway good. Clean area. Hot food. The staff is ok. Not the friendliest. But not bad either. They need to sweep out the elevator. Get the lights fixed outdoors. All the huge lights do not come on. Pets are 28 a night which is ridiculous when it’s about 90 a night for two adults. No where in the Expedia ad did it mention the price at all. Thank goodness our dog was staying with my daughter that lived in PC. So beware it is a 28 dollar a night fee for your dog. Beds are comfy. Cable is good but tv is small. Bathroom is nice and room is good size. We have stayed at this one a few times. We like the price, close to family and the hot breakfast is a great touch.
於 2024 年 4 月住了 7 晚
Sherri Scott 於 2024年4月27日的回應
We are so sorry you did not enjoy your stay. We will address this immediately with the appropriate supervisors.

10/10 優異

Fritz

讚好：整潔度、職員與服務和住宿狀況
Nice place
於 2024 年 4 月住了 1 晚
Sherri Scott 於 2024年4月27日的回應
Thank you so much for your kind review! We hope to see you again soon!

2/10 很差

Carlos

於 2024 年 4 月住了 1 晚
Sherri Scott 於 2024年5月18日的回應
We are so sorry you did not enjoy your stay. We appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

10/10 優異

Wendal

寵物同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Being pet friendly was most important besides how quite and peaceful my stay was
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月23日的回應
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

10/10 優異

Angela

於 2024 年 4 月住了 1 晚
Sherri Scott 於 2024年5月13日的回應
Thank you so much for your kind review!

8/10 不錯

Jacqueline

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed this day. Would stay again!!
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月22日的回應
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 優異

Tammy

讚好：整潔度、職員與服務和住宿狀況
Very polite staff. Clean, nice room
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月23日的回應
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

2/10 很差

Lisa

家人同遊, 寵物同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Unexpected fees and the carpets were disgusting and elevators were horrible Stairwell was dark and unsafe
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月22日的回應
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

6/10 一般

Markey

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was ok
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月22日的回應
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 優異

Susan

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice employees
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月22日的回應
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

10/10 優異

janet

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean nice rooms.
於 2024 年 4 月住了 1 晚
Sherri Scott 於 2024年4月17日的回應
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

6/10 一般

Stacy

於 2024 年 4 月住了 3 晚
Hotel Management 於 2024年5月7日的回應
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

8/10 不錯

Robert

於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月18日的回應
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 優異

Sean

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great room
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月18日的回應
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

8/10 不錯

Glenn

伴侶同遊
Location is convenient to most points of interest. The staff was most professional & pleasant. The carpet in the hall way was dirty, but it was just after spring break so there wasn’t time for it to be cleaned.. we would stay here again. More bang for our buck.
於 2024 年 4 月住了 6 晚
Sherri Scott 於 2024年4月13日的回應
We are sorry to hear that you did not enjoy your stay. Please let us know how we could have improved your experience.

8/10 不錯

Amber

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月9日的回應
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

4/10 欠佳

Kamren

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Not as great as I thought it was going to be.
於 2024 年 4 月住了 2 晚
Sherri Scott 於 2024年4月8日的回應
We are sorry to hear that you did not enjoy your stay. Please let us know how we could have improved your experience.

6/10 一般

Brandon

親子同遊
讚好：設施服務
Okay location cleaning could be better
於 2024 年 4 月住了 2 晚
Sherri Scott 於 2024年4月6日的回應
We are sorry to hear that you did not enjoy your stay. We will address your experience internally.

10/10 優異

Destiny

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We came from ATL for spring break staff was friendly room was clean,breakfast was good the pool and hot tub was a plus I was worried about the reviews but our room was clean and cozy we will definitely return
於 2024 年 4 月住了 3 晚
Sherri Scott 於 2024年4月6日的回應
Thank you so much for your kind review! We hope to see you again soon.

2/10 很差

Krisla

不滿：整潔度、職員與服務和住宿狀況
I DID NOT LIKE THE CUSTOMER SERVICE. Terrible, terrible customer service. The ladies at the front desk were VERY rude, unhelpful, and had at attitude every time I talked to them about an issue I had. I was charged a pet fee for 2 nights even though my pet NEVER came. I asked for a refund due to the fact that my pet ended up never coming and I was told that I could not get one. The ladies at the front desk were not trying to help me find a solution to the problem at all. I was told over and over again to call the manager. There was NEVER a manager or assistant manager on staff at the hotel during my stay there. I asked to speak with a manager and the lady at the front desk gave me a card with her information on it. I called the manager 5 TIMES AND EVERY TIME I CALLED THE CALL WENT STRAIGHT TO VOICEMAIL. I WILL NEVER STAY AT THIS HOTEL IN THE FUTURE AND I WILL NOT RECOMMEND THIS HOTEL TO OTHERS. On top of all of this, the first night I used the toilet in my room, it was making a LOUD sound like the water was still coming in the toilet ALL NIGHT. That same night I told the front desk and I asked was it normal for the toilet to do that and I was told yes it was and she lied because obviously that is not normal for the toilet to do that, I was told to shake the handle or turn the knob and MAYBE it would stop. Maintenance was never called that night. As a customer staying at the hotel, I should not have been told to shake the handle or turn the knob. My overall rate is poor.
於 2024 年 4 月住了 2 晚
Sherri Scott 於 2024年4月8日的回應
We are sorry to hear that you did not enjoy your stay. Please let us know how we could have improved your experience.

10/10 優異

Jeffrey

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean rooms, excellent and courteous staff. Music that was played in the lobby/food area was awesome!!
於 2024 年 3 月住了 6 晚
Sherri Scott 於 2024年4月3日的回應
Thank you so much for your kind review! We hope to see you again soon!

6/10 一般

Scott

average
於 2024 年 3 月住了 4 晚
Hotel Management 於 2024年4月2日的回應
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

8/10 不錯

Akeem

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a really nice stay
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年4月1日的回應
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

8/10 不錯

Christie

When we got to our room there were dirty towels next to our door in the hallway. They were not removed till the next day. On one of the beds there was an orange redish stain on the sheet. I wouldnt use the breakfast feature as a highlight. Most items were unavailable with empty spaces. If there are not other hotels available I'll only book here just cause i know the area. I travel here at least once a month. I'm going back this week but booked with a different hotel this time.
於 2024 年 3 月住了 2 晚
Sherri Scott 於 2024年4月1日的回應
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

4/10 欠佳

Indhira

家人同遊
Las cortinas del baño estaban rotas y la bañera estaba despegada y sucia. Mucho ruido y nadie lo controlaban
於 2024 年 3 月住了 3 晚
Sherri Scott 於 2024年4月1日的回應
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

6/10 一般

Robert

家人同遊
The lights in parking area did not work at night and I did not feel safe I dark crowded lot. My wife would not go to car without me. The hotel looked dated.
於 2024 年 3 月住了 1 晚
Sherri Scott 於 2024年3月30日的回應
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

10/10 優異

Henry

讚好：設施服務
Rooms up to date and accommodating; Very clean and comfortable surroundings
於 2024 年 3 月住了 2 晚
Hotel Management 於 2024年3月28日的回應
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

10/10 優異

Rachel

讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s very nice
於 2024 年 3 月住了 2 晚
Hotel Management 於 2024年3月28日的回應
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

6/10 一般

Loreal

讚好：整潔度
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月27日的回應
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

6/10 一般

Kenshone

家人同遊, 寵物同遊
讚好：設施服務和住宿狀況
不滿：職員與服務
Tge night sift manager was rude. Also our room was not properly stocked, no toweling and soaps, and when we called down for service no one answered.
於 2024 年 3 月住了 2 晚
Hotel Management 於 2024年3月26日的回應
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

8/10 不錯

Beuncle

家人同遊
讚好：整潔度和職員與服務
Don’t like the bathroom
於 2024 年 3 月住了 2 晚
Hotel Management 於 2024年3月25日的回應
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

8/10 不錯

Susan

伴侶同遊
讚好：整潔度和職員與服務
The property was convenient to the sports park we were attending. Our room was clean, the bathroom was clean, the towels were a good size. The staff was very friendly. The hotel needs updating. Carpets in hallways need to be replaced. Otherwise a good value and I would stay there again if we come back.
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月25日的回應
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

6/10 一般

Derek

讚好：整潔度和職員與服務
於 2024 年 3 月住了 3 晚
Hotel Management 於 2024年3月25日的回應
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

10/10 優異

Alejandro

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月25日的回應
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!