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Reviews of SpringHill Suites Pensacola

2.5 out of 5
SpringHill Suites Pensacola
487 Creighton Road, Pensacola, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 692 out of 1003 reviews" "
Rating 8 - Good. 218 out of 1003 reviews" "
Rating 6 - Okay. 54 out of 1003 reviews" "
Rating 4 - Poor. 28 out of 1003 reviews" "
Rating 2 - Terrible. 11 out of 1003 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very positive experience over all.
Stayed 1 night in May 2024

10/10 Excellent

Maura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 1 night in Apr 2024
Response from Jasmine Wight, Assistant General Manager on 1 May 2024
Dear Maura,Thank you for the wonderful review! We are happy to hear that you enjoyed your stay and our staff took great care of you. We hope to welcome you back in the future!

8/10 Good

james

Liked: Amenities, property conditions & facilities
Easy check in, nice shower, comfortable bed
Stayed 1 night in Apr 2024
Response from Jasmine Wight, Assistant General Manager on 22 Apr 2024
Dear James,Thank you for taking the time to leave feedback for us! We appreciate you choosing to stay with us and hope to serve you again in the future.

10/10 Excellent

Naomi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. I did notice some stains on the carpet and the bed skirt it didnt ruin the trip. Thank you!
Stayed 1 night in Apr 2024
Response from Jasmine Wight, Assistant General Manager on 21 Apr 2024
Dear Naomi,Thank you for staying with us! We're glad you enjoyed your stay overall. We apologize for the stains and appreciate your feedback. We'll address this promptly. We hope to welcome you back soon!

10/10 Excellent

Desiree

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find property. Clean and friendly staff. Room was good.
Stayed 1 night in Apr 2024
Response from Jasmine Wight, Assistant General Manager on 15 Apr 2024
Dear Desiree,Thank you for the wonderful review! It pleases us to hear you enjoyed your stay and hope to serve you again in the future.

10/10 Excellent

SHARON

Liked: Cleanliness, staff & service, property conditions & facilities
Room very clean. Staff very helpful & friendly. Breakfast good.
Stayed 1 night in Apr 2024
Response from Jasmine Wight, Assistant General Manager on 13 Apr 2024
Dear Sharon,Thank you for the wonderful review! We are pleased to hear you enjoyed your stay and hope to serve you again in the future.

4/10 Poor

Nekeya

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
(04/09/24-04/11/24) I had to change rooms. The first room had red stains on the white comforter, not sure how they missed that. The second room, there was hair still in the bathtub. I initially wanted to cancel my reservation but I booked through Expedia and couldn’t get an immediate refund. So I just asked for cleaning supplies and cleaned the room myself. Also the furniture is very outdated with visible dirt/dust stains on the couches. In the upside, the staff at the front desk (guy) was very helpful and friendly.
Stayed 3 nights in Apr 2024
Response from Jasmine Wight, Assistant General Manager on 12 Apr 2024
Dear Nekeya,We apologize for the cleanliness issues you encountered during your stay. We'll address them with our teams. We're glad our front desk staff provided helpful service. Your feedback is valuable, and we aim to exceed your expectations in the future.

10/10 Excellent

latanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and Breakfast was Great
Stayed 2 nights in Apr 2024
Response from Jasmine Wight, Assistant General Manager on 7 Apr 2024
Thank you for your positive review! We're delighted you enjoyed our great service and breakfast. We hope to welcome you back in the future!

10/10 Excellent

Katina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean rooms and polite staff
Stayed 2 nights in Apr 2024
Response from Jasmine Wight, Assistant General Manager on 7 Apr 2024
Dear Katina,We're thrilled to hear that you found our rooms spacious and clean, and that our staff was polite during your stay. Thank you for your positive feedback!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean. We asked for more pillows and the staff immediately brought them to our room. Although there seems to be a lot of people here, our room is very quiet.
Stayed 1 night in Apr 2024
Response from Jasmine Wight, Assistant General Manager on 8 Apr 2024
Thank you for your wonderful review! We're glad you found your room clean and comfortable and that you experienced a peaceful environment. We look forward to welcoming you back!

8/10 Good

Frankie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, i think the box springs was broke. The rooms coffee bar sucked. The breakfast was good and its away from all the craziness of the beach but close enough to enjoy the crazy! I would stay here again.
Stayed 2 nights in Mar 2024
Response from Jasmine Wight, Assistant General Manager on 1 Apr 2024
Thank you for your review. We're glad you found the room nice, although we apologize for any issues with the box springs. Your feedback on the coffee bar is noted, and we'll strive to improve. We're pleased you enjoyed the breakfast and our location. We appreciate your willingness to stay with us again and look forward to welcoming you back.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very helpful and attentive. Beautiful room and hotel in general.
Stayed 2 nights in Mar 2024
Response from Jasmine Wight, Assistant General Manager on 31 Mar 2024
Thank you for your wonderful feedback! We're thrilled you enjoyed our staff and amenities. Your kind words mean a lot to us, and we'd be honored to welcome you back anytime.

4/10 Poor

Dario

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Jasmine Wight, Assistant General Manager on 31 Mar 2024
Thank you for your review. We noticed the 2/5 rating and would appreciate more details to better understand your experience and address any concerns. Please feel free to reach out directly. Your feedback is invaluable to us, and we hope to have the opportunity to improve your experience in the future.

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and staff was very friendly. Would stay again.
Stayed 1 night in Mar 2024
Response from Front Desk on 27 Mar 2024
Brandon, thank you for reviewing the hotel. We hope that you come back soon!

10/10 Excellent

Ines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lindsey N. on 27 Mar 2024
Ines, thank you for reviewing the hotel!

10/10 Excellent

Mark

Travelled with group
Liked: Property conditions & facilities
Quiet, well kept hotel with professional staff. I plan to stay there again.
Stayed 4 nights in Mar 2024
Response from Lindsey N. on 27 Mar 2024
Thanks for the review! We love to hear you enjoyed your stay.

4/10 Poor

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jasmine Wight, Assistant General Manager on 21 Mar 2024
Dear Teresa,We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we'll use it to improve. If you have any specific concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Tracy, Panama city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most updated place I’ve stayed at ever. It was very nice and extremely clean.
Stayed 1 night in Mar 2024
Response from Jasmine Wight, Assistant General Manager on 18 Mar 2024
Thank you for your glowing review! We're delighted that you found our hotel to be impeccably clean and up-to-date. Providing a top-notch experience for our guests is our priority, and we're thrilled that you enjoyed your stay with us. We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Clelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just staying for one night. The AC was quiet and cold like I like it. I would stay again. The room was so clean and had no smell. Checkout was at 12 which helped so much.
Stayed 1 night in Mar 2024
Response from Front Desk on 12 Mar 2024
Thank you for the review!

4/10 Poor

Juan

Business traveller
Disliked: Cleanliness
Breakfast was pretty basic. Room was super dusty and mirror in bathroom was dirty. Coffee makes was unsanitary. Won’t be staying at this property ever again.
Stayed 3 nights in Mar 2024
Response from Front Desk on 12 Mar 2024
Sorry to hear about your dissatisfaction with the room, we will work with our team to ensure this is a better stay for you in the future.

10/10 Excellent

Millanie, Pensacola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 12 Mar 2024
Thank you for the review!

10/10 Excellent

Bernhard

Liked: Cleanliness, staff & service, property conditions & facilities
😁
Stayed 1 night in Mar 2024
Response from Front Desk on 7 Mar 2024
Thank you for reviewing the hotel! We are happy you are happy:)

2/10 Terrible

Joshua

Travelled with family and small children, Business traveller
Disliked: Staff & service
My wife and 11month old daughter went to check in while I was working on the other side of town. She left the credit card with me. They would not take the card over the phone OR send a credit card authorization form as we have done with TONS of hotels when we book for our drivers and dont want them to have to use their cards. At first she told me they only did that for customers on business. After i told her we were here on business she argued back and forth with me about the legitimacy of our business and what we were here to do etc. which was absolutely RIDICULOUS. Before she hung up in my face she told she would refund my room... leaving me to figure out where my wife and 11 month old daughter would stay while I was still at work. Customer service at its worst
Stayed 1 night in Feb 2024
Response from Jasmine Wight, Assistant General Manager on 27 Feb 2024
Dear Joshua,As explained to you during the situation - we do not take credit cards over the phone and we only accept credit card authorization forms for established accounts with our sales team. I apologize for the inconvenience but that is our hotel policy to prevent fraud. If you need further explanation and/or then feel free to reach me directly.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean. Room was comfortable and breakfast in the morning was good.
Stayed 2 nights in Feb 2024
Response from Lindsey N. on 22 Feb 2024
Thank you for reviewing the hotel!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 2 nights in Feb 2024
Response from Jasmine Wight, Assistant General Manager on 21 Feb 2024
Dear John,Thank you for the wonderful rating! We hope to serve you again if your travels bring you back to Pensacola.

6/10 Okay

Lisandra

Travelled with family
Liked: Cleanliness, staff & service
It was a noise all day.long in the room like airconditioner.on and off..but the.noise came fron sonewhere..the services was good..but all the trash was full inside the building..carpet needed to be vac.on each floor..housekeeping.left front work but never vac.the.hallways...never found donot dusturb signe in the room.....tk
Stayed 2 nights in Feb 2024
Response from Jasmine Wight, Assistant General Manager on 8 Feb 2024
Dear Lisandra,Thank you for your recent review. We apologize for the noise disturbance and cleanliness issues you encountered during your stay. Rest assured, we take your feedback seriously and will address these concerns promptly with our maintenance and housekeeping teams to ensure a more comfortable experience for future guests. We appreciate your valuable feedback and hope to welcome you back for a better stay in the future.

8/10 Good

Kevin

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lindsey N on 5 Feb 2024
Thank you for the review!

6/10 Okay

Daryl

Travelled with partner
Liked: Cleanliness
Our stay would have been wonderful if our breakfast experience would have been anything less than terrible. First of all we tried to pour orange juice and my wife apple juice but what came out was slightyflavored water, not a big deal we requested the hostess refill the machine as did several other guest I heard also did. Fifteen minutes later nothing was done and it seemed there was no interest in doing so. Second there was no type of bacon, sausage or ham present as we normally find at establishments equivalent to yours. Also it took five minutes to get more forks as requested.Overall service at the breakfast area was lacking.
Stayed 1 night in Feb 2024
Response from Lindsey N. on 5 Feb 2024
Daryl,Thank you for the feedback, we will take this information to ensure these issues do not occur again in the future.

8/10 Good

Kalon

Stayed 1 night in Feb 2024
Response from Lindsey N. on 5 Feb 2024
Thank you for reviewing the hotel!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Lindsey N. on 5 Feb 2024
Thank you for the review.

10/10 Excellent

Kelly

Liked: Staff & service, property conditions & facilities
Clean large room. Love having a couch area
Stayed 1 night in Jan 2024
Response from Front Desk on 29 Jan 2024
Thank you for the review and we appreciate your feedback.

10/10 Excellent

Marla

Stayed 1 night in Jan 2024
Response from Lindsey N. on 29 Jan 2024
Thank you for the review!

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024
Response from Lindsey N. on 29 Jan 2024
Thank you for taking the time to review the hotel, we appreciate your feedback!

10/10 Excellent

Mubina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff was so friendly and helpful.
Stayed 1 night in Dec 2023
Response from Lindsey N. on 18 Jan 2024
Thank you for the kind review! We will share with our staff during our daily meetings.

10/10 Excellent

Karlee

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable stay. Friendly accommodating staff!
Stayed 1 night in Jan 2024
Response from Front Desk on 18 Jan 2024
Thanks for the review!

6/10 Okay

William, Phillipston

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Cleaning every other day.
Stayed 2 nights in Jan 2024
Response from Front Desk on 18 Jan 2024
Thank you for the review! Yes, you are correct per Marriott guidelines at select brands our housekeeping service is every other day unless requested otherwise. Hope to see you again soon!

10/10 Excellent

rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay. Checked in late, left early. I stay here when I drop my son at college. Always clean. Staff is always friendly and helpful.
Stayed 1 night in Jan 2024
Response from Front Desk on 18 Jan 2024
Thank you for the feedback, hope to see you again soon!

10/10 Excellent

Shelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 12 Jan 2024
Thank you for reviewing the hotel!

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk (day and night) were always willing to get the extra mile for you.
Stayed 9 nights in Dec 2023
Response from Front Desk on 12 Jan 2024
Thank you for reviewing our hotel!

10/10 Excellent

Shelia

Stayed 1 night in Dec 2023
Response from Lindsey N. on 12 Jan 2024
We appreciate the feedback you provided on your recent stay. We hope to see you again soon!

10/10 Excellent

Rosmelis

Stayed 3 nights in Dec 2023
Response from Lindsey N. on 12 Jan 2024
Thank you for reviewing our hotel, we are glad to hear you enjoyed your stay.

10/10 Excellent

Misael Angel

Stayed 3 nights in Dec 2023
Response from Lindsey N. on 12 Jan 2024
Thank you for the review.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 12 Jan 2024
Thanks for reviewing our hotel!!

10/10 Excellent

STEVEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Steve and Sue
Reception by Mame and Will was friendly, respectful, cheerful, and professional. The room was clean, and functional. The nightlight is burned out on the bed furthest from the window, but not a deal breaker, just info. Thank you very much.
Stayed 1 night in Dec 2023
Response from Lindsey N. on 1 Jan 2024
Thank you for the review! We will pass along your kind words to Mamie and Will. Hope you have a great New Year!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 30 Dec 2023
Thank you for the review!

10/10 Excellent

Sarah

Stayed 2 nights in Dec 2023
Response from Lindsey N. on 30 Dec 2023
Sarah, thank you for reviewing our hotel, we are pleased to hear you enjoyed your stay.

10/10 Excellent

Afzal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No drinking water bottles are available in the room
Stayed 1 night in Dec 2023
Response from Front Desk on 27 Dec 2023
Thank you for the review, we will take your feedback to better your next stay!

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Very polite staff, good breakfast and clean areas and room.
Stayed 1 night in Dec 2023
Response from Lindsey N. on 27 Dec 2023
Guadalupe, thank you for the kind words and wonderful review! Hope to see you again soon.

4/10 Poor

Fred, Pearland

Travelled with family and small children
Liked: Cleanliness
Non working heater in room 1. Was moved to another room where TV was not working and front desk did not come check problem as they said they would. Not what you want to experience after driving on the road for 10 hours.
Stayed 1 night in Dec 2023
Response from Front Desk on 27 Dec 2023
Fred, we are sorry to hear you did not enjoy your stay. We will follow up with the team members you encountered to ensure we do better in the future. Sorry again for the inconveniences you suffered.

10/10 Excellent

Lewis

Stayed 1 night in Dec 2023
Response from Lindsey N. on 27 Dec 2023
Lewis, thank you for taking the time to review our hotel. We are excited to hear you enjoyed your stay. Hope you have a wonderful New Year and hope to see you in 2024!