外觀
查看供應

費城威洛格羅夫萬怡酒店的評價

3 out of 5
費城威洛格羅夫萬怡酒店
2350 Easton Rd Route 611, Willow Grove, PA

評價

8.2

很好

10 分評分，優異；553 則評價中有 253 則" "
8 分評分，不錯；553 則評價中有 181 則" "
6 分評分，一般；553 則評價中有 65 則" "
4 分評分，欠佳；553 則評價中有 27 則" "
2 分評分，很差；553 則評價中有 27 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

7.8/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

sunny haoyin (Winchester)

於 2023 年 2 月住了 1 晚

10/10 優異

Todd David

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hot tub was broken otherwise everything was good
於 2024 年 5 月住了 2 晚

10/10 優異

Tiffany

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I love this hotel
於 2024 年 5 月住了 2 晚

10/10 優異

Robin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nothing. It was a great stay.
於 2024 年 4 月住了 1 晚

8/10 不錯

Tina

讚好：整潔度、職員與服務和住宿狀況
I love this hotel but they need to fix the jacuzzi
於 2024 年 4 月住了 1 晚

6/10 一般

MATTHEW

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel itself is better than average and a good value but the breakfast was a total ripoff. For $10 per person prepaid, we had a choice of either a small regular Starbucks coffee or a small decaf Starbucks coffee. Anything else would have been extra. Included was either a premade breakfast sandwich with pork or oatmeal. Anything else would have been extra. And a very basic Starbucks menu was all the choice you had. No egg bites, nothing vegetarian other than oatmeal, nothing gluten free other than oatmeal. My husband was able to get a toasted bagel and I ate oatmeal. If I hadn’t prepaid for it, we would have eaten breakfast anywhere else.
於 2024 年 4 月住了 2 晚

8/10 不錯

Dianne

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

8/10 不錯

Sarah

於 2024 年 4 月住了 1 晚

10/10 優異

Tiffany

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s very updated, clean and convenient!
於 2024 年 4 月住了 1 晚

2/10 很差

Lisa

讚好：整潔度
不滿：職員與服務
I checked out just after midnight on Friday, 3/8, after police had to be called when I was harassed and surrounded by a gang of young men who attempted to force entry into my room -- and who were also guests at the hotel.
於 2024 年 3 月住了 3 晚

10/10 優異

Lisa

讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful, comfortable lobby areas
於 2024 年 3 月住了 2 晚

4/10 欠佳

gerald

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Karen

伴侶同遊
Very clean, coffee lousy
於 2024 年 2 月住了 1 晚

6/10 一般

Djanie

讚好：職員與服務
於 2024 年 2 月住了 1 晚

4/10 欠佳

Per (Knoxville)

商務旅客
讚好：整潔度和職員與服務
不滿：住宿狀況
Poor water pressure in shower, cold water only in sink. Few TV channels, poor image quality.
於 2024 年 2 月住了 2 晚

6/10 一般

Yvonne (Warminster)

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
Whirlpool was broken
於 2024 年 2 月住了 1 晚

10/10 優異

DeShawn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Willow Grove 於 2024年2月13日的回應
Thank you for staying at the Courtyard by Marriott Philadelphia Willow Grove. We hope to have to back soon!

6/10 一般

Marcquita

讚好：職員與服務
不滿：整潔度
於 2024 年 1 月住了 1 晚
Willow Grove 於 2024年1月10日的回應
Thank you for staying and the Willow Grove Courtyard by Marriott!

2/10 很差

Bharvi

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
willow grove 於 2024年1月8日的回應
Thank you for staying with us Willow Grove Courtyard

6/10 一般

Charles

讚好：整潔度
i didn't like that they did not have a complimentary breakfast. that sucks
於 2023 年 12 月住了 1 晚
willow grove 於 2024年1月8日的回應
I apology we were unable to meet your needs. Courtyard do not offer complimentary breakfast. However, we do offer special rates that includes breakfast. Thank you,

8/10 不錯

SHERRY

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
willow grove 於 2024年1月8日的回應
Thank you for choosing to stay with us at the Willow Grove Courtyard by Marriott.Have a nice day!

4/10 欠佳

James

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Bad place
於 2023 年 12 月住了 1 晚
willow grove 於 2024年1月8日的回應
We apologize we were unable to meet your standards. Unfortunately, there is no specific information on what issues you encountered during your stay.Hopefully, you will return to give us an opportunity to meet the standards.Thank you,

8/10 不錯

Allison

於 2023 年 12 月住了 1 晚
willow grove 於 2024年1月8日的回應
Thank you for being so kind. We hope to see you again!

8/10 不錯

Julio

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 6 晚
Willow Grove 於 2024年1月8日的回應
Thank you for choosing the Willow Grove Courtyard and hope to see you back soon!

6/10 一般

Monique k

讚好：職員與服務、住宿狀況和客房舒適度
不滿：整潔度
Was ok
The hotel.lobbybisbvery nice. The front desk lady was very sweet. When i walked in the room appeared very neat and clean. Within 5 mins of putting my bag down i had to kill a roach. Im hoping inwont see anymore throughout my stay. Ive been trying all the hotel in the area and this is the first time i seen one. Im certain i wont book again.
於 2023 年 10 月住了 1 晚
willow grove 於 2024年1月8日的回應
We apologize for your negative experience during your stay. We would like to have another opportunity to make your future stay more pleasant.Thank you for choosing to stay with us!

8/10 不錯

Asia

讚好：設施服務
於 2023 年 11 月住了 2 晚
willow grove 於 2024年1月8日的回應
Thank you for staying at the Willow Grove Courtyard by Marriott.

6/10 一般

Ana

讚好：整潔度和職員與服務
於 2023 年 11 月住了 11 晚
willow grove 於 2024年1月8日的回應
Thank you for staying at the Willow Grove Courtyard by Marriott.

8/10 不錯

Nino

於 2023 年 12 月住了 1 晚
willow grove 於 2024年1月8日的回應
Thank you for choosing to stay with us at the Willow Grove Courtyard.Thank you,

10/10 優異

Antonia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I can’t wait to come back
The front desk was very nice and helpful. Check-in was a breeze. The room was clean and well designed. Love that half moon sofa bed. So cool and comfortable. The bed was very comfy as well. Security Deposit fee is very reasonable. And parking was free as advertised. The only hiccup was one ice machine was down, and the other was acting up. Compared to how much I enjoyed my stay it means nothing. When I needed new towels they didn’t hesitate. Just good hospitality. Great job, and that’s to the entire staff. You’re awesome :)
於 2023 年 12 月住了 2 晚
willow grove 於 2024年1月8日的回應
Thank you so much for your amazing comments. The entire staff enjoyed your as a guest. These comments are very encouraging and inspiring. They will be shared with the entire staff.Hope to you again!

2/10 很差

Chandra

不滿：整潔度、職員與服務和設施服務
The rooms did not get cleaned during our stay. The hotel doesn't provide enough water bottles if you plan to stay for a couple of days. The good part is there is a Walmart nearby where you get everything. The hotel doesn't provide complementary breakfast.
於 2023 年 12 月住了 3 晚
willow grove 於 2024年1月8日的回應
We apologize that you did not receive cleaning services during your stay. We will speaking with out housekeeping to prevent this from happening I hope to have you back with us soon!Thank you and have a blessed day!

6/10 一般

Pamela

伴侶同遊
讚好：職員與服務
不滿：設施服務
Toilet seat wasnt cleaned for while. It felt as though it had a film of dried up hairspray. Tub was dingy, unclean. No tv menu, restaurants or things to do listings. Pool out of service.. Comfortable beds
於 2023 年 11 月住了 1 晚
Willow Grove 於 2024年1月8日的回應
I apologize for the cleanliness of your room upon arrival, we will have a talk with our housekeeping team. Also, As for the tv menus and listing for things to do we do have them at our front desk upon request! We hope to have you back soon.Thank you!

10/10 優異

Jean Ernst (laval)

於 2023 年 11 月住了 3 晚
willow grove 於 2024年1月8日的回應
Thank you for staying at the Willow Grove Courtyard by Marriott.

10/10 優異

Nicole

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy access to everything in the area and the turnpike
於 2023 年 11 月住了 1 晚
Willow Grove 於 2024年1月8日的回應
Thank you for the great comments! Thank you for choosing the Willow Grove Courtyard and hope to see you soon!

2/10 很差

Sabryia

讚好：整潔度和職員與服務
不滿：客房舒適度
Loud sirens @ 4:00am terrible wake up.
There was a loud siren in the hallway and or next door in room 309 that kept going off waking us up from 4am in the morning until 7am so we finally became overwhelmed and left the premises at 7:15am this was unacceptable!!!
於 2023 年 11 月住了 1 晚
Willow Grove 於 2024年1月8日的回應
We apologize for the inconvenience that you experienced during your stay! We have fixed the issue and hope to have you back with us in the future!Thank you for the response!

10/10 優異

Darla

於 2023 年 11 月住了 1 晚
willow grove 於 2024年1月8日的回應
Thank you for staying at the Willow Grove Courtyard by Marriott.

8/10 不錯

ROSEMARY

於 2023 年 11 月住了 2 晚
willow grove 於 2024年1月8日的回應
Thank you for staying at the Willow Grove Courtyard by Marriott.

8/10 不錯

Elizabeth

讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient wawas nesrby
於 2023 年 11 月住了 2 晚
Willow Grove 於 2024年1月8日的回應
Thank you for choosing the Willow Grove Courtyard we hope to have you back again soon!Thank you!

10/10 優異

Jack

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
No complaints
於 2023 年 11 月住了 1 晚
willow grove 於 2024年1月8日的回應
Thank you for staying at the Willow Grove Courtyard by Marriott.

2/10 很差

Margaret

伴侶同遊
不滿：職員與服務
Dirty comforter which they could only replace with a scratchy low quality blanket. Extremely noisy neighbors, asked front desk at 11:30pm AND 1:30am to do something about… but because when the “house person” walked down for 2 seconds and the neighbors weren’t making noise… there was nothing they could do! We paid extra during reservations to have a hot breakfast for 2. Well that person called out so there were frozen bagels and so so coffee. At check out, I asked what could be done to make our experience right… “nothing” “you booked through Expedia so there’s nothing we can do.” I do not recommend this hotel! I hate leaving bad reviews, but I feel others need to know what might happen to you.
於 2023 年 11 月住了 1 晚
willow grove 於 2024年1月8日的回應
We apologize for the inconvenience there was an emergency at the hotel which has been resolved. Thank you for staying with us and hope to see you back soon!Thank you!

10/10 優異

Albert

於 2023 年 11 月住了 1 晚
willow grove 於 2024年1月8日的回應
Thank you for staying at the Willow Grove Courtyard by Marriott.

6/10 一般

Diane

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
Bistro ran out of wine
於 2023 年 11 月住了 6 晚
Willow Grove 於 2024年1月8日的回應
We do apologize there was a delay on the shipment for our alcohol during your stay! Hope to get the opportunity to make things better during your next stay with us!Thank you!

8/10 不錯

Richard

讚好：整潔度、職員與服務和客房舒適度
Stay was fine
Stay was fine
於 2023 年 11 月住了 1 晚

2/10 很差

Amanda

不滿：整潔度
於 2023 年 11 月住了 1 晚

10/10 優異

Shanmuga

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel with good services
I stayed for a night with my family. The room provided initially was looking good except I found something that looked like a bark from tree next to the air conditioner. After I reported about that, they provided another room immediately. Staff were polite and responsive during the stay. Except for that one issue with the room, everything was pretty good. There are ample parking space available outside and was convenient to locate the hotel.
於 2023 年 10 月住了 1 晚

4/10 欠佳

Aaron

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Laundry was not working Pool and jacuzzi are broken as well
於 2023 年 10 月住了 1 晚

6/10 一般

tariq E

於 2023 年 10 月住了 1 晚

10/10 優異

Kristy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 優異

Corey

多人同遊
Good
於 2023 年 10 月住了 1 晚

8/10 不錯

Briana

讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2023 年 10 月住了 1 晚

8/10 不錯

Lori

於 2023 年 10 月住了 1 晚