2 個室外泳池;泳池傘

萊佛士金邊皇家酒店的評價

5 out of 5
萊佛士金邊皇家酒店
92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom, Phnom Penh

評價

9.0

卓越

10 分評分,優異;400 則評價中有 259 則" "
8 分評分,不錯;400 則評價中有 100 則" "
6 分評分,一般;400 則評價中有 28 則" "
4 分評分,欠佳;400 則評價中有 7 則" "
2 分評分,很差;400 則評價中有 6 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.2/10 

設施服務

9.0/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Kwok Wai Willy

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚
Dennis de Groot General manager 於 2023年10月10日的回應
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful rating which has been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot General Manager.

10/10 優異

Liling

於 2023 年 1 月住了 1 晚
Dennis de Groot general Manager. 於 2023年2月9日的回應
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot general Manager.

10/10 優異

Chung Lun

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 3 晚
Hotel Manager 於 2019年10月26日的回應
Dear Chung Lun, On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your recent review which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot Hotel Manager.

10/10 優異

shou-lee

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
有特色的酒店!
很有感覺的住宿,會再回來享受一下!
於 2019 年 6 月住了 2 晚
Hotel manager 於 2019年10月26日的回應
Dear shou-lee, Thank you for your 5 star rating, I will gladly share your lovely comments about our colonial rooms and complete facilities with our team. Warm Regards. Dennis de Groot Hotel Manager

8/10 不錯

SHUNCHAU

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 2 晚
Hotel Manager 於 2019年4月3日的回應
Dear SHUNCHAU, Thank you for your warm review and kind rating, Best Regards. Dennis de Groot Hotel Manager

6/10 一般

SHUNCHAU

不滿:整潔度和職員與服務
於 2019 年 3 月住了 3 晚
Hotel Manager 於 2019年3月14日的回應
Dear Shunchau, Thank you for your kind rating and recent review. We look forward to welcoming you back soonest. Best Regards. Dennis de Groot Hotel Manager

10/10 優異

Nico

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 2 晚
HM 於 2019年2月26日的回應
Thank you for your kind 5 star rating, Best Regards. Dennis de Groot Hotel Manager

6/10 一般

Chi Wang

價錢太貴
於 2018 年 11 月住了 3 晚
Hotel Manager 於 2018年12月4日的回應
Dear Chi Wang, Thank you for choosing to stay with us here at the Raffles hotel Le Royal, It is unfortunate that we did not meet your expectations whole heartedly and more so in the value,I hope to learn more regarding your experience so we can better serve you in the future. Sincerely, Dennis de Groot Hotel Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
飯店非常高級,服務非常好!
General Manager 於 2017年2月28日的回應
感谢您来金边选择入住皇家莱佛士酒店。我们很高兴您喜欢我们的传统的魅力地址和我们的团队提供的服务。 我们希望有这个荣幸欢迎您再次下榻我们酒店当您再次来到柬埔寨。 来自金边的文化中心 Jean-Pierre Joncas 驻店经理

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很棒的住宿體驗
飯店歷史悠久但設施仍維持得宜,整體風格令人感到愉悅放鬆,服務品質佳,客房亦極舒適。
General Manager 於 2016年9月1日的回應
Dear Traveler, Thank you for taking your time to share your experience with us. We would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. From the Cultural Heart of Phnom Penh, Thomas G Christiansen General Manager

8/10 不錯

Chui King

讚好:整潔度、職員與服務和住宿狀況
Cyrille Carmona 於 2016年7月23日的回應
Thank you for your kind rating. We look forward to welcome you back again t our Colonial Oasis. And that we can offer you a even better experience so you can rate us even higher on your next stay Best Regards Cyrille Carmona Hotel Manager

10/10 優異

jui hung

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Cyrille Carmona 於 2015年12月5日的回應
Dear Value Guest, Thank you for your rating we are please to hear that you had an enjoyable stay. kind Regards Cyrille Carmona Hotel Manager

10/10 優異

CHIA CHIEN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Cyrille Carmona 於 2015年7月18日的回應
Dear Chia Chien, Thank you for the great rating. We look forward to welcome you back soon Warm Regards Cyrille Carmona Hotel Manager

10/10 優異

Fanny Ying (beijing)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
地理位置不错、服务很好
非常好,早餐很不错
Gerrit 於 2014年11月1日的回應
Dear Fanny, Many thanks for your kind review, we appreciate that you have chosen the Raffles Hotel Le Royal as your home in Phnom Penh. Please do visit us soon again. With kind regards, Gerrit H Thesing Director of Rooms

10/10 優異

台灣旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
優質的旅館.超棒!早餐氛圍第一,泳池環境超棒.旅館地點佳,至機場只要30分鐘.值得再住!
Gerrit 於 2014年7月12日的回應
Dear valued Guest, many thanks for your rating after you recent stay with us at Raffles Hotel Le Royal. We appreciate your comments and are glad to see that you did have a pleasant time with us. We hope we have the pleasure of welcoming you back soon. With kind regards, Gerrit H Thesing Director of Rooms

10/10 優異

Rex (Hong Kong)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
淡淡法式殖民地色彩...
It is a hotel that I will stay again. The breakfast buffet is awesome!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Tim

讚好:職員與服務、設施服務和住宿狀況
Amazing hotel, 5 star in every respect but combined with the intimate feeling of a home. The housemaids deserve a special mention, the rooms are absolutely every day. Breakfast is maybe average for this standard hotel but was that because all else excelled?
於 2024 年 4 月住了 3 晚

6/10 一般

Michele

於 2024 年 3 月住了 1 晚

2/10 很差

Michele

於 2024 年 3 月住了 1 晚

10/10 優異

Sharon

讚好:整潔度、職員與服務、設施服務和住宿狀況
Truely one of my favorite hotels in the world. impeccable on all levels from service to food to facilities. The hotel was built in the 1920s and is so special. I loved my time there!!
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月1日的回應
Dear Sharon,Thank you for taking the time to share your experience after your recent stay at Raffles Hotel Le Royal. We are honored to be counted among your favorite hotels in the world, and we are delighted to hear that you had an impeccable experience with us.It brings us great joy to know that you found our service, food, and facilities to be exceptional. Preserving the unique charm and historical significance of our hotel, built in the 1920s, is something we take great pride in, and we are thrilled that it contributed to making your time with us so special.Your kind words are truly appreciated, and we look forward to the pleasure of welcoming you back to Raffles Hotel Le Royal for another unforgettable experience in the future.Warm regards,Dennis de GrootGeneral ManagerRaffles Hotel Le Royal

10/10 優異

Claire

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was so good W Hotel in Phenom Penh.
於 2024 年 3 月住了 7 晚
General Manager 於 2024年4月1日的回應
Dear Claire,Thank you for sharing your feedback following your recent stay at Raffles hotel Le Royal in Phnom Penh. We are delighted to hear that you had such a positive experience with us.Warm regards,Dennis de GrootGeneral ManagerRaffles Hotel Le Royal

10/10 優異

Anders

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Mitt favorit hotell i världen no 1
Ett av världens mest fantastiska hotell. Stil, klass, historisk atmosfär, god mat. Jag bodde här första gången 1989 och har sedan dess återkommit
於 2024 年 2 月住了 1 晚
Dennis de Groot General Manager 於 2024年2月18日的回應
Dear Anders,Thank you ever so much for gracing us with your glowing review following your recent stay at Raffles Hotel Le Royal. Your kind words resonate deeply with our commitment to providing an unparalleled luxury experience for our esteemed guests.It brings us immense pleasure to hear that Raffles Hotel Le Royal holds the title of your favorite hotel in the world, marking it as your number one choice. Your unwavering loyalty over the years, from your inaugural visit in 1989 to your recent sojourn, is a testament to the enduring allure and timeless elegance that defines our establishment.Indeed, our ethos of blending style, class, and historical charm with culinary excellence is at the heart of everything we do. We take great pride in curating an atmosphere that transcends time, ensuring each moment spent within our hallowed halls is imbued with a sense of enchantment and refinement.Your perfect score speaks volumes to the dedication of our staff who strive tirelessly to exceed the expectations of discerning guests such as yourself. Your satisfaction is our utmost priority, and we are delighted to have surpassed your expectations in every aspect of your stay.On behalf of the entire team at Raffles Hotel Le Royal, I extend our sincerest gratitude for your continued patronage and for entrusting us with your cherished moments. It is our privilege to be your sanctuary of choice, and we eagerly await the opportunity to welcome you back for many more memorable experiences in the years to come.Warm regards,Dennis de GrootGeneral ManagerRaffles Hotel Le Royal

10/10 優異

Diane

讚好:整潔度、職員與服務和住宿狀況
It was a wonderful stay. Service was perfect. I was a bit upset because I confirmed with the manager several days before my trip that they would have the Superbowl available to watch on the TV. Not only did they not have it but they didn’t have any idea what the Super Bowl even was. I had to scramble last minute to buy a subscription to watch it
於 2024 年 2 月住了 4 晚
Dennis de Groot General Manager 於 2024年2月15日的回應
Dear Diane,Thank you immensely for sharing your recent experience with us here at Raffles Hotel Le Royal. We are overjoyed to hear that your stay was nothing short of wonderful and that our service met your expectations.Your feedback regarding the Super Bowl availability is certainly concerning, and we apologize sincerely for any inconvenience this may have caused you. We understand the importance of catering to our guests' preferences, and it is regrettable that we failed to deliver on this occasion. Rest assured, we will address this internally to ensure that such miscommunications are rectified promptly, and our staff are well-informed about upcoming events.Your satisfaction is of paramount importance to us, and we appreciate your understanding and patience in this matter. Should you decide to honor us with your presence again in the future, we will endeavor to exceed your expectations in every aspect of your stay.Once again, thank you for choosing Raffles Hotel Le Royal for your accommodation needs. We look forward to welcoming you back soon for another memorable experience.Sincerest,Dennis de GrootGeneral ManagerRaffles Hotel Le Royal

10/10 優異

Raffana (Chicago)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was a really wonderful stay. Service was exceedingly good. The rooms are beautiful and artfully laid out. My only regret is not staying longer.
於 2024 年 2 月住了 1 晚
Dennis de Groot General Manager 於 2024年2月12日的回應
Dear Raffana,Thank you for choosing Raffles Hotel Le Royal for your recent stay and for taking the time to share your glowing review. We are delighted to learn that you had a truly wonderful experience with us.It brings us immense joy to hear that you found our service to be exceedingly good and that you appreciated the beauty and thoughtful layout of our rooms. Providing our guests with exceptional service and luxurious accommodations is at the heart of what we do, and we are delighted that we could exceed your expectations in this regard.Your regret about not staying longer is truly a compliment, and we hope to have the pleasure of welcoming you back for an extended stay in the near future. It would be our privilege to continue providing you with unforgettable experiences and ensuring that every moment of your stay is as perfect as the last.Once again, thank you for your kind words and for entrusting us with your stay. We look forward to the opportunity to host you again soon at Raffles Hotel Le Royal.Warmest regards,Dennis de GrootGeneral Manager Raffles Hotel Le Royal .

8/10 不錯

Dorothy

讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great and staff amazing, with the exception of the bell captain who was only interested in his kick back, from taxi or tuk tuk drivers.
於 2024 年 2 月住了 3 晚
Dennis de Groot General Manager 於 2024年2月12日的回應
Dear Dorothy,Thank you for selecting Raffles Hotel Le Royal as your accommodation choice and for sharing your recent experience with us. We are delighted to hear that your overall stay was enjoyable and that you found our staff to be exceptional.However, it is with sincere regret that we learn of your encounter with our bell captain. Please accept our heartfelt apologies for any inconvenience caused by this lapse in service. We hold ourselves to the highest standards of hospitality, and your feedback is invaluable in helping us to maintain these standards.Rest assured, we will thoroughly investigate the matter and take appropriate action to ensure that such incidents are not repeated in the future. Upholding the trust and satisfaction of our guests is paramount to us, and we are committed to addressing any shortcomings promptly and effectively.Once again, we appreciate your feedback and thank you for choosing Raffles Hotel Le Royal for your stay. We hope to have the pleasure of welcoming you back soon for a flawless experience that exceeds your expectations.Warmest regards,Dennis de GrootGeneral Manager Raffles hotel Le Royal

8/10 不錯

Dario

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Dennis de Groot - General Manager 於 2024年2月8日的回應
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your recent review which has been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future for hopefully a 10 out of 10. Best regards, Dennis de Groot general Manager.

10/10 優異

Thomas

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Dennis de Groot general Manager. 於 2024年1月23日的回應
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful review and kind rating which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot general Manager.

10/10 優異

Arthur

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Dennis de Groot general Manager. 於 2024年1月22日的回應
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot general Manager.

10/10 優異

joakim

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Just a really good hotel💯
於 2024 年 1 月住了 1 晚
Dennis de Groot general Manager. 於 2024年1月9日的回應
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards,

10/10 優異

Edward

於 2023 年 12 月住了 1 晚
Dennis de Groot general Manager. 於 2024年1月8日的回應
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards,

8/10 不錯

Callum

讚好:整潔度、設施服務和住宿狀況
The hotel is lovely and clean, pretty and comfortable. My issue is with the service / training. Within the main restaurant in this apparent 5 star hotel I was very clear about being vegetarian and not eating meat or fish. Firstly I was delivered a dish with beef in that was not ordered, then after explaining again and being apologised to I was given a dish with fish sauce. All fairly unacceptable, especially with the prices being so much more expensive than they should be here, I had better service / understanding at the local street food vendors! During my stay I had booked a car to take me back to the airport, this was confirmed with a lovely handwritten note with my key. Upon checkout they seem to have misplaced my booking so had no transportation and was told to book my own. When my car arrived to the hotel I was told by the concierge that the car I had booked with the hotel was waiting for me.. a rather confusing and exhausting experience which just put a dampener on the day. The elephant bar is a lovely place to relax - sometimes, on other nights it appears to be a rowdy, loud unpleasant place to be with shouting guests / a heard of screaming children running around.
於 2023 年 12 月住了 2 晚
General Manager 於 2024年1月8日的回應
Dear Callum,Thank you for taking the time to share your recent experience at Raffles Hotel Le Royal. We are delighted to hear that you found our icon to be lovely, clean, and comfortable. However, it deeply concerns us to learn about the challenges you faced regarding our service, particularly with regards to your dietary preferences and transportation arrangements.Please accept our sincerest apologies for the inconsistencies you encountered during your dining experiences. We strive to accommodate all dietary needs with precision and grace, and it is disheartening to hear that we fell short in meeting your expectations. Rest assured, we have addressed these concerns with our culinary team and are reinforcing our training protocols to ensure that such oversights do not recur.Your transportation mishap upon checkout is equally regrettable and not reflective of our usual standards. We understand the inconvenience caused and are revisiting our internal procedures to prevent any miscommunications or misplacements in the future. Your feedback is invaluable, and we are committed to enhancing our service reliability and efficiency.Regarding the ambiance at the Elephant Bar, we appreciate your observations. We continuously strive to maintain a serene and pleasant atmosphere for all our guests, and we will be reviewing our operational strategies to ensure consistency in the ambiance across different times and occasions.We genuinely appreciate your constructive feedback, Callum, as it assists us in pinpointing areas that require immediate attention. Your comfort and satisfaction are our utmost priorities, and we hope to have the opportunity to restore your confidence in our services during your future visits.Should your travels bring you back to Phnom Penh, we would be honored to welcome you once more and provide you with the exceptional experience that reflects the true essence of Raffles Hotel Le Royal.Sincere regards,Dennis de GrootGeneral ManagerRaffles Hotel Le Royal

8/10 不錯

juan andres

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Dennis de Groot general Manager. 於 2024年1月8日的回應
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards,

10/10 優異

Timothy

伴侶同遊
讚好:設施服務
Lovely hotel & the staff are excellent made us feel extremely welcome
於 2023 年 10 月住了 4 晚
Dennis de Groot General Manager 於 2023年10月19日的回應
Dear Timothy,Thank you for your wonderful 5-star review! We're thrilled to hear that you had such a lovely experience at Raffles Hotel Le Royal and that our excellent staff made you feel extremely welcome. Your kind words mean the world to us.We can't wait to welcome you back for another luxurious stay. If you have any feedback or specific preferences for your next visit, please feel free to share them. We're here to make your future stays even more extraordinary.Warm regards,Dennis de GrootGeneral Manager

10/10 優異

Thomas

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Dennis de Groot General manager 於 2023年10月10日的回應
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful rating which has been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot General Manager.

10/10 優異

kenneth

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
-
於 2023 年 9 月住了 4 晚
Dennis de Groot General manager 於 2023年10月10日的回應
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful rating which has been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot General Manager.

10/10 優異

Robert (Athens)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This colonial-style hotel not only is an important part of Cambodia’s history, it is a most lovely and relaxing retreat from the hustle and bustle of Phnom Penh. The room we were in was exceptionally comfortable and elegant. The pool is an extraordinary refuge from the heat. And the staff makes every effort — and then some — to spoil the guests.
於 2023 年 7 月住了 4 晚
General Manager 於 2023年8月29日的回應
Dear Robert,Thank you so much for taking the time to share your wonderful review of your recent stay at Raffles Hotel Le Royal in Phnom Penh. We truly appreciate your kind words and are delighted to hear about your exceptional experience with us.It warms our hearts to know that you found our colonial-style hotel to be an important part of Cambodia's rich history. We take immense pride in preserving the heritage and charm of our property while providing a haven of relaxation from the hustle and bustle of Phnom Penh.We're thrilled to hear that you enjoyed your comfortable and elegant room. Our team is dedicated to ensuring that every guest has a memorable and luxurious stay, and your words confirm that we're on the right track.The pool, as you mentioned, is indeed an extraordinary refuge from the heat of Phnom Penh. We're delighted that you were able to take full advantage of this serene oasis during your stay. It's the perfect place to unwind and escape the city's warm embrace.Our staff takes great pride in their commitment to guest satisfaction, and it's heartwarming to know that their efforts exceeded your expectations. Your recognition of their dedication motivates us to continue providing exceptional service.Once again, thank you for choosing Raffles Hotel Le Royal as your retreat in Phnom Penh. We hope to welcome you back in the near future for another unforgettable stay. If there's anything specific you'd like during your next visit, please don't hesitate to let us know. We're here to make your stay as exceptional as possible.Warm regards,[Dennis de Groot General ManagerRaffles Hotel Le Royal

10/10 優異

cedric

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚
Dennis de Groot General Manager. 於 2023年3月14日的回應
Dear Cedric,On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your recent review which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot General Manager.

10/10 優異

marianne

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Raffles is the most amazing hotel. Everything done to perfection at all times. Always a memorable experience
於 2023 年 2 月住了 2 晚
Dennis de Groot - General Manager. 於 2023年3月3日的回應
Dear Marianne,Thank you for sharing your wonderful experience at Raffles hotel Le Royal with us and the online community. It is truly heartwarming to read that we were able to exceed your expectations and provide you with a memorable stay.Our team takes great pride in delivering exceptional service and attention to detail, and we are delighted to hear that you found everything to be done to perfection during your time with us. We strive to provide each of our guests with a personalized and unforgettable experience, and we are thrilled to have accomplished that with you.Once again, thank you for your kind words and for choosing Raffles for your stay. We look forward to welcoming you back for another unforgettable experience in the near future.Warm regards,Dennis de GrootGeneral Manager.Raffles hotel Le Royal

10/10 優異

Barry (London)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel, excellent service, lovely food & facilities - a very enjoyable stay!
於 2023 年 1 月住了 2 晚
Dennis de Groot General Manager 於 2023年2月9日的回應
Dear Barry,Thank you for taking the time to leave a review of your stay with us! We are thrilled to hear that you had a beautiful and enjoyable experience at our hotel. Your kind words about the excellent service, lovely food, and fantastic facilities are greatly appreciated. It is great to know that we were able to meet your expectations and make your stay with us a memorable one. We hope to have the opportunity to welcome you back in the future. Thank you for choosing to stay with us!Dennis de GrootGeneral ManagerRaffles Hotel Le Royal.

10/10 優異

Lene Brun

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 1 晚
Dennis de Groot general Manager. 於 2023年2月9日的回應
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot general Manager.

10/10 優異

Matthew

讚好:住宿狀況
於 2022 年 12 月住了 2 晚
Dennis de Groot general Manager. 於 2023年2月9日的回應
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot general Manager.

6/10 一般

Hiroyasu

家人同遊
讚好:職員與服務和設施服務
不滿:住宿狀況
夫婦で2ベッドルームを4日間過ごしましたが、洋服ダンスが少ないので、トランクに下着、替え洋服をいれぱなしにせざるを得ず非常に不便。歯ブラシが2本提供されたが、同色の為不便。違う色の歯ブラシを提供すべし。
於 2022 年 10 月住了 4 晚
Dennis de Groot General Manager 於 2023年2月9日的回應
Thank you for taking the time to share your feedback about your stay with us. We are sorry to hear that you faced some inconvenience with the limited space for your clothes and the toothbrushes provided. We will make sure to take your suggestions into consideration and work towards improving the comfort and convenience of our guests. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Thank you again for staying with us.Dennis de GrootGeneral Manager.Raffles Hotel Le Royal.

10/10 優異

Patrick

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
beuatiful old colonial hotel wonderfully maintained. staff were so helpful and did everything they could for us
於 2022 年 7 月住了 2 晚
Dennis de Groot General Manager 於 2023年2月9日的回應
Dear Patrick,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you found our property to be beautiful and well-maintained, and that our staff were helpful and accommodating. We take great pride in our colonial history and strive to maintain the beauty and charm of the property while offering our guests the highest level of service. It is wonderful to know that we were able to exceed your expectations and make your stay with us a memorable one. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future!Dennis de GrootRaffles Hotel Le Royal General Manager

10/10 優異

Andreas

於 2022 年 4 月住了 2 晚
Dennis de Groot General Manager 於 2023年2月9日的回應
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot general Manager.

8/10 不錯

PHAN

讚好:整潔度、住宿狀況和客房舒適度
於 2022 年 1 月住了 1 晚
Hotel Manager 於 2022年3月15日的回應
Thank you for taking your time in your recent review through your warm review and kind rating, Best Regards. Dennis de Groot Hotel Manager

8/10 不錯

真實旅客

於 2021 年 6 月住了 5 晚
Hotel Manager 於 2021年6月25日的回應
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot Hotel Manager.

10/10 優異

Gun-Britt

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
En pärla i Phnom Penh
Fantastiskt vackert hotell mitt i centrala Phnom Penh. Stora, fina pooler i en vacker trädgård. Mycket stora och fräscha badrum. Utmäkt frukost.
於 2020 年 2 月住了 3 晚
Hotel Manager 於 2020年3月16日的回應
Dear Gun-Britt, On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our team with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot Hotel Manager.

10/10 優異

Matthias

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 1 晚
Hotel Manager 於 2020年3月13日的回應
Dear Matthias, On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our team members with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Warm regards, Dennis de Groot Hotel Manager.